Microsoft Document Scanning has encountered a problem.......

C

Chris.

Please help.
Microsoft Document Scanning has encountered a problem and needs to close.
We are sorry for the inconvenience.
Error Details - Scansrv failure
Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
AppStamp:4616c200
ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c200
fDebug: 0 Offset: 00008b66
Can anyone help please?
Thanks,
Chris.
 
C

Chris.

Mary,

Thanks for the response.

I have SP3 installed and as far as I know the latest scanner drivers. My IT
guys have checked all this for me and ensured me the software is all ok.
I have also tried to "detect and repair office" through add and remove
programs to see if it solved the problem but to no avail.

Chris.
 
M

Mary Sauer

I really don't know why you are getting this error. I found the following on a
forum.

Shorten the name of your scanner in the control panel to under 26 characters,
for instance if it says Hewlett-Packard Office Jet K80 Scanner, change it to HP
OfficeJet K80 Scanner.
 
C

Chris.

I have found a work around. I got onto another laptop in the office that had
the scanner working and copied the folder and all it's contents named "11.0"
from the directory \Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread
below.

Put it in the right place and my scanner works fine.

Probably won't help everyone, but if you have access to another computer to
copy the files from it seems something on my laptop was missing/corrupt.
Replace that folder and contents and all works fine now, with SP3 installed.

Thanks,

Chris.
 
M

MVU

I'm having the same error and it started right about the same time as your
post. Program had worked correctly for almost 2years and then this error
starts. I too have SP3 installed. Any help would be appreciated.
 
S

Showboat

In my case I was trying to use Microsoft Office Tools--in particular,
Document Scanning--when I clicked the Scan button I got the error. I found
that the SP3 update seemed to change the Scanner selection default to the
TWAIN setting for my HP Office Jet 4215. I changed it back to the regular
setting and no logner got the error.
 
S

Showboat

In my case I was using Microsoft Office Tools..the Docuemnt Scanning
function. After the SP3 update the default scanner selection changed to my
HP OfficeJet 4215 TWAIN setting. I reselected the orginal 4215 setting and
the error did not occur again.
 
M

Morry

Everybody here seems to have ignored Mary Sauer's fix for the error
message and inability to scan which she got from a forum. It worked for
me like a charm so here it is again:
Shorten the name of your scanner in the control panel to under 26
characters,
for instance if it says Hewlett-Packard Office Jet K80 Scanner, change
it to HP
OfficeJet K80 Scanner.
 
J

john varenda

hi...
Let me know how document scanning works.

Thanks in advance...
.................

data entry india



Mary Sauer wrote:

Have you installed the Office Service Pack?
24-Oct-07

Have you installed the Office Service Pack? The download link is in the article
Description of Office 2003 Service Pack
http://support.microsoft.com/kb/923618/en-u

Is your scanner driver current

--
Mary Sauer MSFT MV
http://office.microsoft.com
http://msauer.mvps.org
news://msnews.microsoft.co


Previous Posts In This Thread:

Microsoft Document Scanning has encountered a problem.......
Please help
Microsoft Document Scanning has encountered a problem and needs to close.
We are sorry for the inconvenience
Error Details - Scansrv failur
Error Signature - AppName: mspscan.exe AppVer: 11.0.8166.2
AppStamp:4616c20
ModName: mspscan.exe ModVer: 11.0.8166.2 ModStamp:4616c20
fDebug: 0 Offset: 00008b6
Can anyone help please
Thanks
Chris.

Have you installed the Office Service Pack?
Have you installed the Office Service Pack? The download link is in the article
Description of Office 2003 Service Pack
http://support.microsoft.com/kb/923618/en-u

Is your scanner driver current

--
Mary Sauer MSFT MV
http://office.microsoft.com
http://msauer.mvps.org
news://msnews.microsoft.co


Mary,Thanks for the response.
Mary

Thanks for the response

I have SP3 installed and as far as I know the latest scanner drivers. My IT
guys have checked all this for me and ensured me the software is all ok
I have also tried to "detect and repair office" through add and remove
programs to see if it solved the problem but to no avail

Chris

:

I really don't know why you are getting this error.
I really don't know why you are getting this error. I found the following on a
forum

Shorten the name of your scanner in the control panel to under 26 characters,
for instance if it says Hewlett-Packard Office Jet K80 Scanner, change it to HP
OfficeJet K80 Scanner

--
Mary Sauer MSFT MV
http://office.microsoft.com
http://msauer.mvps.org
news://msnews.microsoft.co


I have found a work around.
I have found a work around. I got onto another laptop in the office that had
the scanner working and copied the folder and all it's contents named "11.0"
from the directory \Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPSCAN.EXE as in the description from Pavel in the thread
below

Put it in the right place and my scanner works fine

Probably won't help everyone, but if you have access to another computer to
copy the files from it seems something on my laptop was missing/corrupt.
Replace that folder and contents and all works fine now, with SP3 installed

Thanks

Chris

:

I'm having the same error and it started right about the same time as your
I'm having the same error and it started right about the same time as your
post. Program had worked correctly for almost 2years and then this error
starts. I too have SP3 installed. Any help would be appreciated

:

Everybody here seems to have ignored Mary Sauer's fix for the errormessage and
Everybody here seems to have ignored Mary Sauer's fix for the erro
message and inability to scan which she got from a forum. It worked fo
me like a charm so here it is again:
Shorten the name of your scanner in the control panel to under 26
characters,
for instance if it says Hewlett-Packard Office Jet K80 Scanner, change
it to HP
OfficeJet K80 Scanner.


--
Morry
------------------------------------------------------------------------
Morry's Profile: http://forums.techarena.in/members/morry.htm
View this thread: http://forums.techarena.in/ms-office-support/838617.htm

http://forums.techarena.in

hi..your message helped me a lot.can you say which scanning is best..Thanks....
hi..
your message helped me a lot.
can you say which scanning is best..
Thanks...
..................

'data entry india' (http://www.e-datapro.net/)

Mary Sauer;3251371 Wrote:


--
johnvarenda
------------------------------------------------------------------------
johnvarenda's Profile: http://forums.techarena.in/members/157660.htm
View this thread: http://forums.techarena.in/ms-office-support/838617.htm

http://forums.techarena.in

EggHeadCafe - Software Developer Portal of Choice
Use Assembly Helper Class to retrieve Information on any assembly
http://www.eggheadcafe.com/tutorial...a-e463a6ec1436/use-assembly-helper-class.aspx
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Similar Threads

Excel encountered a problem... 1
Microsoft Office Closes Upon Opening Application or Document 6
Word 2007 Crash 2
Error after Outlook is closed 4
crash 2
Microsoft Document Scanning Error 0
Contacts, Error Outlook has encountered a problem and must close 0
All office 2007 applications crash on start, even safe mode 7

Top