need help with display issue

W

wim

When expanding a groove space window or the launchbar, or sometimes when
opening a workspace, my computer display will freeze while redrawing, and I
have to reboot. This happens when Groove is running. It doesn't happen when
groove isn't running though (and I run 3d animation softwares and editing
soft often).
I have installed both the newest and reverted to older display drivers
(nvidia Geforce 6600, AMD Athlon 64 3200+, 2GB ram), nothing seems to solve
the problem: as soon as I start running Groove, stretching a window will
freeze the display.
Can you help me please? Any suggestions?
thanks inadvance
wim
 
E

Emily

Hi wim,

I beleive that the issue is related to the incompatible between the Groove
installation and the display card. Let's check the following points to see if
it is helpful.

Point 1: change the display setting to see if it works
-------------------------
1. Right click on the desktop > choose Properties > in Settings tab, set
"screen resolution" as 1024*768, set "color quality" as 32 bit.
2. Click Advanced button, in General tab, choose "Normal size (96 DPI).
3. Click OK, OK. Test the issue in Groove program. What is the result?

Point 2: check the Groove installation
----------------------
Run the Groove Installation Verification utility (GrooveIV.exe). The Groove
Installation Verification utility, GrooveIV, resolves many problems that are
caused by incomplete installations. You must run this utility in a command
window, as follows:

1. Exit Groove program completely. Click Start, select Run, type cmd and
then click OK.
2. Open your Groove Bin folder. If you installed Groove in the default
location, you can do this with one of the following commands:
(on Windows 2000 or XP) cd \program files\groove networks\groove\bin
(on earlier versions of Windows) cd progra~1\groove~1\groove\bin
3. Type GrooveIV -nocom -nover -noreg -regall and press Enter.
4. Close the Command Prompt window.

Test the issue again. If it still doesn't work, please reinstall Groove
program to see if it works.
 
M

Mason

Hi,

Are you using Team Direction Tools? We find that TD will produce an error
message under high screen resolution and deep color setting. Reduce your
screen resolution and color depth to see if works.
 
G

Gell

Dear Wim,

Thank you for your reply.

According to your problem description and my research, please let us refer
to these steps and then test the results.

1: Do a clean boot in your system:
============
Let's perform a Clean Boot to test this problem. A Clean Boot will disable
all third-party software temporarily. To do so, please follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type "msconfig" (without the quotation marks), and then
click OK.
3. On the Startup tab, click Disable All.
4. On the Services tab, check the box before "Hide All Microsoft Services"
and then click Disable All.
5. Click OK. When you are prompted to restart the computer, do so.
A dialog box will appear indicating that some changes have been applied to
Windows Configurations. Please mark the check box and then cancel this dialog
box.
6. Please check if the issue persists in Clean Boot mode.

Note: To restore the computer to use a Normal Startup, click Normal Startup
on the General tab in the System Configuration Utility, click OK, and then
restart the computer.

If the problem still persists, then please let us go to next steps.
Use Grooveclean tool on each Groove client:
====================
1. Right-click on the Groove icon in the system tray, and choose Exit Groove
(Shut down Groove in 2.x version).
2. Click the Windows Start button and choose Run.
3. Browse to C:\Program Files\Groove Networks\Groove\Bin and choose
GrooveClean.exe
4. In the Run box, the command line, should type:
C:\Program Files\Groove Networks\Groove\Bin\GrooveClean.exe
5. Click OK.
After these steps, please let us restart the computer normally and then test
the results.

For more information about using Grooveclean, refer to the following technote:
How to use GrooveClean.exe to clear communications queues or remove all
Groove data
http://www.groove.net/support/kb/detail.cfm/docnum/TCN-00312

3: Let us platform an over install for Groove with the latest version on the
computer which you are using to sent the message to multiple users.
===========================
A: Please shutdown the Groove on the machine.
B: Please download and run the installation from the following location:
http://components.groove.net/Groove/DailyBuilds/latest/OCI/Setup.htm

Over installing will not remove any licenses or remove any account or space
data for your Groove account. There is also no need to uninstall first.
Restart the computer once the installation is complete. Groove will have been
added back to the startup and will load. Log in to the account.

(The key to this process is when the install completes it will reregister
all the DLL Groove uses. By performing the over install you have all the
latest fixes and all the DLL will get registered. It is possible that another
software install or update affected one of the Groove files causing this
error.)

Thank you for your support.:)
 
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