Dear Steve,
According to your description, my understanding of this issue is: you are
not able to edit a Word document.
If I have misunderstood your concern, please feel free to let me know.
Based on my research, this behavior may occur due to a variety of factors.
To narrow down the issue, I recommend you perform the following steps:
Step 1 Check Word Protect Document feature
==========================
This issue may occur when you use Protect Document feature in Word. To
unprotect the document, please do as follows:
1. Open the Word document.
2. Click Tools->Unprotect Document.
3. Enter the password in the Unprotect Document dialog.
If you forget the password, we are not able to find the password for you.
This is out of our support boundary. In Microsoft Word, a
password-protected document cannot be recovered if the password for that
document is lost or forgotten. Microsoft does not offer a service to
retrieve documents to which passwords have been added, nor does it offer
any information about such services or processes. Microsoft support
professionals cannot assist, under any circumstances, in the breaking of
passwords applied to files and features within Microsoft programs. I
appreciate your kind understanding. For detailed information, please refer
to the following article:
http://office.microsoft.com/en-us/assistance/HA010971641033.aspx
Microsoft policy on forgotten passwords
KB290948 You cannot recover a document that is protected with a password
if the password is lost in Word 2002
http://support.microsoft.com/kb/290948/en-us
For your information, I find a Word Password tool to query the password; I
list the URL as follows:
http://lastbit.com/word/default.asp
Word Password
Note: This response contains a reference to a third party World Wide Web
site. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.
Step 2 Use Save As to save a new document to edit
=========================
Please use Save As to save a new document to edit as follows:
1. Open the problematic Word document.
2. Click File->Save As.
3. In the Save As dialog, enter the document name and click OK.
4. Open the newly saved document, can you edit the new document?
Step 3 Check share permission
=========================
If the document is in a share folder, please check the share permission of
the share folder as follows:
1. Right click the share folder, select Properties.
2. In the properties dialog, click the sharing tab, select Share this
folder, click the Permissions button.
3. In the Permissions dialog, grant full control to Everyone. Make sure
there is no deny permission for Everyone.
4. Check if this issue recurs.
Step 4 Check NTFS permission and Read-only
===========================
Please check the NTFS permission and Read-only as follows:
1. Right click the file in Windows Explorer, select Properties.
2. In the properties dialog, click the General tab, uncheck Read-only.
3. In the properties dialog, click the Security tab, make sure your user
account has full control permission and there is no deny permission.
4. Click Apply.
If the suggestions don't help, please help us collect more information for
further troubleshooting:
1. Does this issue happen to a specific Word document or all other file
types?
2. What is the version of Office and Windows? Have you activated Office? To
check if you have activated Office, click Help->Activate Product.
3. Are there any error messages when you try to edit the file? If so,
please capture a screenshot of the error message and send to me at
<
[email protected]>. Please also provide me the exact steps to
reproduce the issue.
4. If possible, you can send the sample file to me so that I can check it
on my side.
Please try the suggestions and update me with the results at your earliest
convenience. We look forward to your reply.
In the end, thanks to Bob.
Regards,
Alice Zhu
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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