New Inbox - It's called Junk E-mail

[FarmerBob]

Just recently after the 11.2.3 update all my mail now goes into the
Junk box whether filtering is turned on or not and not my regular
Inbox. And when I select mail and click on Not Junk, I don't always get
the pop up to classify it. AND . . . when I do get the pop up and have
it add the domain to the Not Junk/Safe Domain list, it doesn't always
get put on it. And if it is on the list, it doesn't always work. AND .
.. . if you don't allow pictures before you Unjunk, you don't get the
option once the mail is moved to the Inbox. And Rules aren't working
either.

What is with this update? I have read about how to revert to the
previous version, but I think I remember that there was a pop up during
the update that the database would be updated and can not be used in
pervious version. That sucks.

It takes me three times the longer to check my mail now. Instead of
assisting, Entourage is now hindering. I have to clear/classify the
Junk first, and then sort through the mail that Rules have not touched,
another problem, then check the out going to see that I don't double
forward junk to the FTC, then check deleted to make sure that forwarded
and real mail is as it should. A real pain and great excuse to find
another eMail client, like Thunderbird, that has more features on the
Mac platform. Unlike Entourage has or ever will.

Basically, Entourage is doing as it pleases and not as it did nor as it
should. I'm not used to this type of behavior, but since it is a
Microsoft product and Mac the "Red-headed Step Child", we're doomed.

 

[Diane Ross]

Just recently after the 11.2.3 update all my mail now goes into the
Junk box whether filtering is turned on or not and not my regular
Inbox.

It sounds like you need to reset your Rules. There are three types of rules
used in Entourage to move your mail. The Mailing List Manager (MLM) and Junk
Mail Filter (JMF) are names for specialized rules. Rules are custom rules
that you create.

Usually, when a rule folder location is corrupted, it default to the Inbox,.
I suggest you check each MLM and Rule folder to reset from the Junk folder
destination.


More on using Rules here:

<http://www.entourage.mvps.org/rules/basics.html>

 

[FarmerBob]

Thanks for your reply.

I understand Rules and the like. My problem is that they worked
flawlessly until I did the 11.2.3 update. And even a little after the
update. So any corruption has happened after or because of the update.

Although, I don't understand your cryptic comments on "resetting" from
the Junk folder. I looked through my Rules and their destinations, if
any, are as they should be. Please explain resetting Rules and folders
further.

Based on what you say of the default of a corrupt folder location, I am
not experiencing that. Everything, even if it's in the Safe Domains
list, is going to the Junk folder not the Inbox. If it were going to
the Inbox that would be great. Then I would be back to OfficeX.

Later today I may try to revert to the version just prior to the
update.

 

[Diane Ross]

I understand Rules and the like. My problem is that they worked
flawlessly until I did the 11.2.3 update. And even a little after the
update. So any corruption has happened after or because of the update.

Although, I don't understand your cryptic comments on "resetting" from
the Junk folder. I looked through my Rules and their destinations, if
any, are as they should be. Please explain resetting Rules and folders
further.

Based on what you say of the default of a corrupt folder location, I am
not experiencing that. Everything, even if it's in the Safe Domains
list, is going to the Junk folder not the Inbox. If it were going to
the Inbox that would be great. Then I would be back to OfficeX.

Later today I may try to revert to the version just prior to the
update.

In the MLM and a Rule, under the Action "Move Message" you need to reselect
the folder from the popup folder list. Usually, when folder destination is
compromised in a rule, the rule will default to the Inbox, but other folders
can be selected like you are seeing with the Junk folder.

 

[FarmerBob]

Thank you for your reply.

As I have previously stated, what you suggest is all in order. In Rules
and I have no MLM's, the destination is as it should be. It just does
not work. Also I have the Junk Mail setting to OFF, and all my mail is
still going to Junk Mail. This was not a problem prior to the 11.2.3
update. SO it is obviously a MAJOR bug that has yet to really surface.

I have a database that I backed up prior to the 11.2.3 Update and will,
first try to restore to the previous version and see if the database
will work, otherwise, I will reconnect the older database, loosing many
days of correspondences, and revert.

There are many problems with this latest update and the isolation that
MS has put themselves behind (every time I go the Entourage Support are
it is in French - I'm AMERICAN) is unacceptable. I will also be looking
to move to Thunderbird as it is on a PC and from what is being said on
the Mac, far better to Entourage. I'm over the crap and the crap
support.

P.S.
The spell check in Entourage is the worst I have even seen. It misses
the easiest misspellings. The PC version hits them all. Is this telling
us something? Yup.

 

[Scott]

Farmer, that 11.2.3 update worked well here, it's actually been a great
improvement on all areas. The new

I'm not trying to persuade you from moving to Thunderbird, just saying
that 11.2.3 works well on my machines here. I do think an initial
removal of your Rules would solve the problems you're seeing.

Scott

 

[Michel Bintener]

Thank you for your reply.

As I have previously stated, what you suggest is all in order. In Rules
and I have no MLM's, the destination is as it should be. It just does
not work. Also I have the Junk Mail setting to OFF, and all my mail is
still going to Junk Mail. This was not a problem prior to the 11.2.3
update. SO it is obviously a MAJOR bug that has yet to really surface.

Have you made sure, as Diane suggested, that you have reassigned all the
folders in your rules? This might be the cause of your problem.

I have a database that I backed up prior to the 11.2.3 Update and will,
first try to restore to the previous version and see if the database
will work, otherwise, I will reconnect the older database, loosing many
days of correspondences, and revert.

That should not be necessary. Microsoft changed the database structure with
the SP2 update, so basically, if you revert to SP2 (11.2), you should still
be able to use a database running under 11.2.3. Don't quote me on this,
though; it might be worth a try, nonetheless.

There are many problems with this latest update and the isolation that
MS has put themselves behind (every time I go the Entourage Support are
it is in French - I'm AMERICAN) is unacceptable. I will also be looking
to move to Thunderbird as it is on a PC and from what is being said on
the Mac, far better to Entourage. I'm over the crap and the crap
support.

Which Entourage support site? Do you have a link? Also, in how far does
being American exclude being able to understand French? Fair enough, you'd
expect US support sites to be in English at least, but the way you put it,
no American could possibly understand French.

P.S. The spell check in Entourage is the worst I have even seen. It misses the
easiest misspellings.

Entourage actually uses the Office-wide spell checker. Have you noticed
similar problems in Word as well? If yes, you might accidentally have added
misspelled words to your custom dictionary. You can find more information on
Entourage's custom dictionaries on this page:

The PC version hits them all. Is this telling us something? Yup.

No, it's not telling us anything at all, because there is no PC version of
Entourage.

 

[Allen Watson]

Since Bob appears to have trouble understanding what Diane has said about
resetting the folders, let me chime in. Even if the rules _apparently_ are
set correctly, you should try forcing a change. Open the rule, click on the
folder popup in the Move To rule, and then, to be sure of resetting, choose
the "Other" option, and reselect the desired folder from the full folder
list. Try applying the rule to a message that should trigger it to be sure
it works.

For that matter, you might want to try applying your rules, one by one, to
messages that ought to trigger them. If they in fact DO trigger the rule and
move to the correct folder, then that rule is okay, and the problem must lie
with something that executes on incoming messages before that rule does.
Both JMF and MLM execute before any rules.

 

[FarmerBob]

My apologies for not responding earlier, but I have been doing some
serious fact finding. First. there are serious problems that the 11.2.3
update has caused. When M$ will address them, no one knows. All my
problems were nonexistent prior to the 11.2.3 update. There are serious
problems here that run of the mill fixes will not remedy. It is far
deeper than user mediation and this is being reported in many forums.

Now as far as the French element of this post. I am from a TRILINGUAL
family. My mother is from Sweden, my father from Greece. I have shown
my post to many learned associates and university professors that can
not see where in the hell you got your direction from. I never
condemned the French, but said that I expected AMERICAN text site when
I clicked on a link in an AMERICAN site to get information. Your
comments are totally out of line, unprofessional, and unfounded. I am
in the process of finding out how you became an MVP and if I can,
having that status revoked.

Please in the future DO NOT read, consider, reply, or think about any
post I may make. After your totally out of line comments you have no
credibility as far as I am concerned and see that you make no positive
contribution on anyone's part in these forums. You should be ashamed of
your over zealousness.

P.S.
The PC version of Entourage is Outlook and Outlook Express you idiot.

 

[FarmerBob]

I have no problem understanding what Diane has said. What is being
offered as solutions is for old and common problems and is not working
for what for the 11.2.3 update is causing.

What really needs to happen is for those of you that just have to
reply, is first of all, read the post for what is really being said and
not interpret it in your own manner and answering because you have
nothing else to do and or if you have had no physical experience with
the problems at hand.

All my Rules, Junk Mail and whatnot worked just fine, if not beyond
expectation prior to the 11.2.3 update. Resetting/Forcing things does
not work. Newly created Rules and the like do not work. Changes to
existing rules and etc do not stick. Existing rules that specifically
cover situations that worked flawlessly prior to 11.2.3, now do not
work at all. Changes to preferences do not stay from restart to
restart.

I am in contact with Microsoft and we are investigating what is
happening. They say that there will be no one on the forums that will
be able to help due to the newness and their unfamiliarity of these new
complications.

So . . . . Thank you to those that genuinely thought you could help.
The rest, get a life and leave those of us that have real problems
alone if you have no idea what's happening.

 

[Alan Baker]

I have no problem understanding what Diane has said. What is being
offered as solutions is for old and common problems and is not working
for what for the 11.2.3 update is causing.

What really needs to happen is for those of you that just have to
reply, is first of all, read the post for what is really being said and
not interpret it in your own manner and answering because you have
nothing else to do and or if you have had no physical experience with
the problems at hand.

All my Rules, Junk Mail and whatnot worked just fine, if not beyond
expectation prior to the 11.2.3 update. Resetting/Forcing things does
not work. Newly created Rules and the like do not work. Changes to
existing rules and etc do not stick. Existing rules that specifically
cover situations that worked flawlessly prior to 11.2.3, now do not
work at all. Changes to preferences do not stay from restart to
restart.

I am in contact with Microsoft and we are investigating what is
happening. They say that there will be no one on the forums that will
be able to help due to the newness and their unfamiliarity of these new
complications.

So . . . . Thank you to those that genuinely thought you could help.
The rest, get a life and leave those of us that have real problems
alone if you have no idea what's happening.

If you haven't been able to resolve this problem, yet. Try creating a
new identity. I've done that for a client of mine with what sounds like
the very same issue as you've been experiencing.

 

[Alan Baker]

I would just suggest that, since nobody else seems to be having a similar
problem, you might want to consider that the problem is not inherent in
11.2.3, as you seem to believe, and is rather occurring somehow as a
function of how things are set up on your machine...

A client of mine had *precisely* the same problem.