not enough memory or disk space to complete operation.

[dr.cjd]

Version: 2008
Operating System: Mac OS X 10.4 (Tiger)
Processor: Intel

I just installed Office 2008 on an Intel Mac G5 with 2 GIG of memory and three 500 Gig hard drives. The computer is new with little on it. I am trying to open a document received as an attachment and created in a Windows version of Word. My computer displays this error message: Not enough memory or disk space to complete the operation. I tried installing the 12.1.1 update but continue to get the same errors. This file opens on another computer using Office 2004. Also, most of the documents I created before I upgraded from 2004 to 2008 open as blank documents or documents with only the graphics displayed. This new program may have been an expensive mistake.

 

[CyberTaz]

Hi Doc -

Before it can be determined whether it's "an expensive mistake" there are a
few things that need to be clarified. For example...

What type of Mac this really is ‹ if it's a G5 it *can't" be an Intel Mac &
if it's an Intel Mac it *can't* be a G5. The 2 are mutually excusive. Also,
if it is a G5 it can't be too "new" because Apple hasn't produced any
G5-based systems in ~2 years.

Also, you wrote that you "tried installing the 12.1.1 update"... Did you
succeed in doing so? If not, what happened? If you did succeed why haven't
you gone on to apply 12.1.2?

What email software is being used on that system? Was the attachment zipped
when received? Which version of Word created it & what file format is it?

If you're moving a copy of the file from one system to another (rather than
separate, independent email attachments) what method are you using to do so?

It would also be helpful to know what specific level of OS X Tiger the
system is running.

I'm sure someone will be instrumental in helping you out, but you need to
supply complete & accurate info.

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[dr.cjd]

Its a Dual-Core Intel Xeon. (looks just like the G5 that I replaced). Apparently the update was installed correctly. When I checked the version it comes up as 12.1.1. If there is yet another update I am unaware of it. I use Eudora for e-mail. As for the attachment I was trying to open, I have no idea how it was created, only that I can open it successfully from a Power Book lap top using the same OSX and Office-X. This Intel Mac is running 10.4.11. I have Leopard installed on another disk but have enough problems at the moment without re-doing all of my set up info yet again.

 

[CyberTaz]

OK, let's start from scratch

Go to Word Help, then select Check for Updates [while there you might do
well to set it for "Automatically" - perhaps Monthly] to retrieve the 12.1.2
update. Once that's applied Quit Word & run Disk Utility - Repair Disk
Permissions, shut down the Mac for a few minutes, the start up & launch
Word. If the problems continue we'll have to go a bit further.

FWIW, the issues you're experiencing are not universal nor directly
attributable to Word 2008 itself. The source may take a bit of effort to
identify, but shouldn't be particularly difficult to resolve.

As for the attachment itself: Is the other system using the same version of
the same email client (Eudora)? Are you attempting to open the attachment by
double-clicking an icon in the email message?

Navigate to the file in a Finder window, select it then key Command+I (Get
Info). Reply back with the descriptive information in the General (Kind),
Open With & Ownership/Permissions sections. Also, try opening the file in
all of the following 3 ways & indicate what happens for each of the 3
attempts:

1- In a Finder Window Double-Click the file icon,

2- In a Finder window Control/Right-Click the icon, select Open With, choose
Microsoft Word,

3- In Word go to File> Open, navigate to & Open the file

Regards |:>)
Bob Jones
[MVP] Office:Mac

 

[Guest]

I needed to go directly to the Office Web site to complete the upgrade to 12.1.2 Help and other items under that menu return an error-not installed. I have installed this Office program twice now but continue to get that error- not an issue right now unless it affects what I'm trying to do.
I repaired disk permissions as requested, etc.

The file I am trying to open is Microsoft Word 97 2004 doc. The Ownership and Permissions show as Microsoft Word/read and write.

I have tried opening the file in all three suggested ways and continue to get the same error code"not enough memory...."

A few other files I have tried to open (created in a previous version of Office (X) cause the Word program to crash. The error from the crash report is EXC_BAD_ACCESS, kern_protection_failure.

I use Eudora 6.2 on both this computer and the lap top.

 

[CyberTaz]

This new information points in a totally different direction - the "missing"
Office support apps & the crash report indicate an OS X problem. The 2
issues may be related to the other problems as well. I doubt you'll be able
to resolve the issues with Office until the system problems are cleared up.

All may be a result of driving the Mac Pro with Tiger. I'm not an expert in
the matter, but I do know that Apple doesn't recommend or support the use of
an OS version older than what ships with the system, and AFAIK everything
since the initial 2006 intro of the Mac Pro has shipped with Leopard. Once
you confirm that your model is Tiger-compatible...

Start up from your Tiger installation/maintenance disk & run Disk Utility -
Repair Disk (not Disk Permissions) to see if it reports any errors. If it
does find anything continue to run it until you get a clean bill of health.

I'd also go to the Apple site & retrieve the 10.4.11 COMBO Update for Intel
as well as any hardware/firmware updates pertinent to your system:

http://www.apple.com/support/downloads/

HTH |:>)
Bob Jones
[MVP] Office:Mac

 

[Guest]

I bought this computer last fall from Apple. It shipped with 10.4.10 installed and backup disks are the same. I updated that to 10.4.11 when I decided to set up the computer last week. Prior to this I was a using a G5. I already own Leopard OSX so I did install that on one of my three drives but am not using it because I just don't have the time nor the patience at the moment to find my iPhoto library, find and import my iTunes, all my settings for e-mail, etc. None of that is readily discoverable when I change the startup. Just getting this set up has been an incredible hassle, even using the "set up" feature. I am down loading the Combo update and will let you know if it helps. Thanks for the input.

 

[Guest]

I think the issue is resolved. I did the Combo update. Also, I removed Office 2008 from disk #3 and reinstalled it on the startup drive. Help feature works, as does auto update, etc. Apparently this program doesn't do "well" on other than the startup disk. The Combo update might be the real problem solver though cause I had initially moved Office to disk #3 after i got the first not enough memory errors. Best of all? The errant file that caused all this hassle opened fine.
Thanks for all your help. I really appreciate it.

CJD

 

[CyberTaz]

You're most certainly welcome - I'm glad all worked out well! And thanks for
posting back with the confirmation.

I also believe you're right on all counts, and Yes, Office is best installed
on the startup disk. My impression, though, is that the consideration
actually has been imposed by OS X.

Good Luck |:>)
Bob Jones
[MVP] Office:Mac

 

[Tim Murray]

I also believe you're right on all counts, and Yes, Office is best installed
on the startup disk. My impression, though, is that the consideration
actually has been imposed by OS X.

I disagree that it's imposed by OS X. The OS cares about file location only
when the developer demands it. (Well, perhaps other than kernel stuff.)
Adobe and Microsoft tend to put out updaters that care where things are
located, usually because the updater is simply hard-coded.

 

[John McGhie]

Hi Tim:

I am told that in this case it's Apple's installer that kicks up a fuss.

Possibly because the Microsoft script is badly-coded

But Microsoft wrote the script intending it to be able to search all
available local drives and update whatever it found.

We just find that you get a lot of "issues" if it finds a copy that is not
in the boot partition.

Cheers

I disagree that it's imposed by OS X. The OS cares about file location only
when the developer demands it. (Well, perhaps other than kernel stuff.)
Adobe and Microsoft tend to put out updaters that care where things are
located, usually because the updater is simply hard-coded.

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]

 

[Guest]

Well, at least I'm not the only one experiencing this problem. I have an old PB G4 with 1G RAM and an old creaky 1Ghz processor, and currently have about 16GB disk space available, although sometimes that can decline to below 10GB. Very often I use Illustrator, Quark, InDesign, Photoshop, Firefox, and Acrobat all at the same time, accessing multiple files in each without any problem whatsoever. Sometimes I have iPhoto and iTunes open as well. No problems with any of it.

However, if I try to open up more than one Word file at a time, I get the error message. The only workaround is to quit Word and relaunch.

All of which tells me that the problem is not with my system but lies within Word itself. Any non-graphics-intensive app that performs this way is a joke.

Don Hammond
Hammond Design
Ann Arbor

 

[John McGhie]

Hi Don:

All of which tells me that the problem is not with my system but lies within
Word itself. Any non-graphics-intensive app that performs this way is a joke.

Well, you can continue to blame Word if you like But the problem won't
go away until you fix your system

You are, in fact, getting a bit tight for both RAM and Disk Space on that
system. I need the exact text of the error message to be sure, but I would
guess that you are overflowing either the Save buffer or the Undo buffer.

Because Word can't get either RAM or disk space, the write fails and you get
the error.

If you care to come back with all your software version levels we ay be able
to offer more help. However, it may not be worth chasing this -- I suspect
a trip to the Apple Toyshop is in your near future

Cheers

--

Don't wait for your answer, click here: http://www.word.mvps.org/

Please reply in the group. Please do NOT email me unless I ask you to.

John McGhie, Microsoft MVP, Word and Word:Mac
Nhulunbuy, NT, Australia. mailto:[email protected]