B
barrowhill
From an earlier post, a reply from TaurArian (MVP) provided the following
info and link..........
How to troubleshoot failures updating your Office installation from the
Office Update
Web site http://support.microsoft.com/kb/304498..............
I have the same or similar problem and I have been through ALL options in
the indicated article to no avail. I still can't use the Office Update site.
Clarification......This occurs on one machine only (running 4 on home LAN)
so it's not a network or update site problem.
If I run Office Update I receive the following message(s)............
" The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:
- You do not have administrative privileges for this computer.
- There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
- Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
- You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable "
The PC runs XP Home and Word 2002/XP. If I run Windows Update from
IE/tools/internet options or Microsoft Update from the home page - both
checking for windows and office updates, the results of the update scan are
shown in the left hand frame "select by product "
I've just installed Word 2002/XP and this detected updates required for both
Windows XP (2) and Office 2002/XP (1). These downloaded and installed OK.
As stated earlier checking for office updates only via office update site
then I get message above.
I've also just installed Excel 2000 and Powerpoint 2000 (from Office 2000
CD). Running Microsoft Update or Windows Update now show no updates required
for Windows XP or Office 2002/XP (products) --- no mention of updates
required for Office 2000 (products) ??????????? which surely there must be.
Running scan from Office Update site give same message(s) as previously seen
Looks like I have a corrupt or missing file (.msi/.msp/???) thats preventing
Office Update scan working and the detection of Office 2000 products.
Apologies for long problem explanation. Hope it's understandable. Can
anyone help getting office updates to work properly ?????
info and link..........
How to troubleshoot failures updating your Office installation from the
Office Update
Web site http://support.microsoft.com/kb/304498..............
I have the same or similar problem and I have been through ALL options in
the indicated article to no avail. I still can't use the Office Update site.
Clarification......This occurs on one machine only (running 4 on home LAN)
so it's not a network or update site problem.
If I run Office Update I receive the following message(s)............
" The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:
- You do not have administrative privileges for this computer.
- There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
- Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
- You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable "
The PC runs XP Home and Word 2002/XP. If I run Windows Update from
IE/tools/internet options or Microsoft Update from the home page - both
checking for windows and office updates, the results of the update scan are
shown in the left hand frame "select by product "
I've just installed Word 2002/XP and this detected updates required for both
Windows XP (2) and Office 2002/XP (1). These downloaded and installed OK.
As stated earlier checking for office updates only via office update site
then I get message above.
I've also just installed Excel 2000 and Powerpoint 2000 (from Office 2000
CD). Running Microsoft Update or Windows Update now show no updates required
for Windows XP or Office 2002/XP (products) --- no mention of updates
required for Office 2000 (products) ??????????? which surely there must be.
Running scan from Office Update site give same message(s) as previously seen
Looks like I have a corrupt or missing file (.msi/.msp/???) thats preventing
Office Update scan working and the detection of Office 2000 products.
Apologies for long problem explanation. Hope it's understandable. Can
anyone help getting office updates to work properly ?????