Out of Office Command Not Available

[Katherine]

Here is a good one. Office 2K, outlook 2003. User has admin rights, logging
in to domain on pc with Novell. When in outlook, clicking on out of office
assistant says, "the command is not available, see the program documentation
about how to use this extension." I have seen:
http://support.microsoft.com/kb/823472 and this does not work. I have put a
new outex.dll on the pc, and imported the resiliency key from a good pc. Then
I uninstalled outlook and reinstalled. Same problem. Now for the kicker. I
can log in to the pc as Administrator, put her profile on and it works FINE.
But going in as her, I get the command problem. Any ideas? Thanks! Katherine

 

[neo [mvp outlook]]

Did it get disabled under her profile?

* See Help > About Microsoft Outlook > Disabled Items

 

[Katherine]

No, but thank you for that idea - I saw that earlier on the knowledgebase and
it was new to me - she did not have it disabled. Since it worked under the
Admin account and not her profile, I went ahead and gave her a new profile,
moved her files and voila, she is up and running now. A quick fix, but I
wish I knew what had caused this problem. Thank you! Katherine

 

[Jim]

Katherine Were you able to solve this issue I am having the same problem and
my IT guy is no help

 

[Katherine]

Jim, have your IT person log in as Administrator and create you a new profile
on the machine. Not sure if you have XP or 2000, but either way, have him
make you a new profile. Then have him take all your files/favorites from the
old profile and put them in the new profile after you have logged in. This
is what fixed it for me... not sure if the profile was corrupt or why this
worked, but it did.

Katherine