Outlook 2002 Distribution List failure

[Barry H White]

When sending a message using a Distribution List the follow message appears
"An internal support function returned an error"
The only option is OK but the message is not sent

There is an answer on Article Q222329 with the same problem but it relates
only to Outlook 2000. The problem seems to be addresses on the DL that do not
match contact details in the address books

In Outlook 2002, you can go to the Dist list and press "Update" which I
think resolves problems or removes error address, but it does not seem to work

Help Please

 

[Russ Valentine [MVP-Outlook]]

Happens all the time. DL's are not reliable and become corrupt. Most of us
don't use them for that reason. You'll need to recreate the DL if you want
to keep using it.

 

[Ray Rogers]

If you don't use DL's, what do you use?
I ask this because we are in the process of setting up a listing of our
members which we will use for e-mailing. I'd have no problem with recreating
it, but I would hate it to go wonky when I'm not there, as the other staff
are not that Outlook literate
--
Ray Rogers

--

Happens all the time. DL's are not reliable and become corrupt. Most of us
don't use them for that reason. You'll need to recreate the DL if you want
to keep using it.

--
Russ Valentine
[MVP-Outlook]

When sending a message using a Distribution List the follow message
appears
"An internal support function returned an error"
The only option is OK but the message is not sent

There is an answer on Article Q222329 with the same problem but it
relates
only to Outlook 2000. The problem seems to be addresses on the DL that do
not
match contact details in the address books

In Outlook 2002, you can go to the Dist list and press "Update" which I
think resolves problems or removes error address, but it does not seem to
work

Help Please

 

[Russ Valentine [MVP-Outlook]]

Categories or separate Contact subfolders are what most use in place of
DL's.
--
Russ Valentine
[MVP-Outlook]

If you don't use DL's, what do you use?
I ask this because we are in the process of setting up a listing of our
members which we will use for e-mailing. I'd have no problem with
recreating it, but I would hate it to go wonky when I'm not there, as the
other staff are not that Outlook literate
--
Ray Rogers

--

Happens all the time. DL's are not reliable and become corrupt. Most of
us don't use them for that reason. You'll need to recreate the DL if you
want to keep using it.

--
Russ Valentine
[MVP-Outlook]

When sending a message using a Distribution List the follow message
appears
"An internal support function returned an error"
The only option is OK but the message is not sent

There is an answer on Article Q222329 with the same problem but it
relates
only to Outlook 2000. The problem seems to be addresses on the DL that
do not
match contact details in the address books

In Outlook 2002, you can go to the Dist list and press "Update" which I
think resolves problems or removes error address, but it does not seem
to work

Help Please

 

[grandmanne]

Is this the correct way to post an answer to someone? I cannot get a window
to type my question in...I click on new and then question and nothing seems
to happen.

Happens all the time. DL's are not reliable and become corrupt. Most of us
don't use them for that reason. You'll need to recreate the DL if you want
to keep using it.

--
Russ Valentine
[MVP-Outlook]

When sending a message using a Distribution List the follow message
appears
"An internal support function returned an error"
The only option is OK but the message is not sent

There is an answer on Article Q222329 with the same problem but it relates
only to Outlook 2000. The problem seems to be addresses on the DL that do
not
match contact details in the address books

In Outlook 2002, you can go to the Dist list and press "Update" which I
think resolves problems or removes error address, but it does not seem to
work

Help Please

 

[Barry H White]

If DLs are not reliable and become corrupt, why does Microsoft include them
in its system. I have wasted lots of time on this, and thing this stinks.

I have paid to buy the Office suite, and now it seems that one of its bits
is a load of old rubbish.

If there were no DLs, fine.
But having them and not warning people that they are a load of old rubbish
is really unacceptable

If this is what Mr Gates offers, I will try elsewhere. Where do I apply to
get a refund of the money I have paid?

Happens all the time. DL's are not reliable and become corrupt. Most of us
don't use them for that reason. You'll need to recreate the DL if you want
to keep using it.

--
Russ Valentine
[MVP-Outlook]

When sending a message using a Distribution List the follow message
appears
"An internal support function returned an error"
The only option is OK but the message is not sent

There is an answer on Article Q222329 with the same problem but it relates
only to Outlook 2000. The problem seems to be addresses on the DL that do
not
match contact details in the address books

In Outlook 2002, you can go to the Dist list and press "Update" which I
think resolves problems or removes error address, but it does not seem to
work

Help Please

 

[Brian Tillman]

If DLs are not reliable and become corrupt, why does Microsoft
include them in its system. I have wasted lots of time on this, and
thing this stinks.

For the most part, if you never have to move your data store anywhere, DLs
tend to work well enough. SOme people never have problems and some do. For
example, I have one DL that works well unless I'm foolish enough to click
"Update Now". Then I have to manually repair the DL because I get X.500
addresses substituted for some of the members' Internet addresses even
though most of them have that style of address available. The X.500
addresses produce a sending error.