Outlook 2003 Crashing

[Chris LeFebvre]

A friend of mine is having a somewhat serious problem with Outlook and
so far I've been unable to fix it. One day it was working fine then when
she went to start Outlook it reported that it had crashed, the exception
code appears to be 0xc0000005 which I've Googled. In most cases people
have reported this problem being caused by a corrupt profile or a
damaged office installation.

Before trying anything else, I ran a chkdsk with both "automatically fix
file system errors" and "scan for and attempt recovery of bad sectors"
just in case this was some disk related problem. As far as I can tell
there were no problems found and the disk was reported clean.

I first tried deleting the profile and creating a new profile but the
same thing happened. I then uninstalled Office 2003 and did a complete
reinstall and after setting up the account again the exact same error
occurred.

Outlook will start in safe mode but I can't get it to start normally.
Can anyone offer some idea's on how to deal with this problem?

Thanks,

- Chris

 

[Kathleen Orland]

If Outlook starts in safe mode but not in regular mode, it's quite likely
there's a 3rd party add in that's interfering. In safe mode, disable all add
ins. Open Outlook normally after that, and turn each add in back on one at a
time. Test inbetween, until you find the culprit.

 

[Kathleen Orland]

For more information and tips on troubleshooting, please read:

http://www.howto-outlook.com/faq/outlookdoesntstart.htm

 

[Chris LeFebvre]

Kathleen,

hmmm, I never thought of that. As far as I know there is only one addin
and that's the ESet NOD32 anti-virus / anti-spam module, I'll try
uninstalling that and see what happens and get back to you.

Thanks,

- Chris

 

[Chris LeFebvre]

Kathleen,

It appears that renaming the outcmd.dat file fixed the problem.

Thanks,

- Chris