Outlook 2003 hanging on new mail

[inzi]

Hi there

I am running office 2003 pro with SP3 on Win XP Pro SP2. Outlook & any other
application opens up fine but when I click on new mail it hangs & opens up 30
seconds later (if I am lucky).
I am using word 2003 as my email editor. I have tried the following:

removing these ticks (word 03 as mail editor).
deleted my ost & recreated it.
reinstalled office 03 & SP3 for Office.
cleared the cache on the pc & outlook.
did a system restore.

None of these helped. Any ideas?
Thanks

 

[Milly Staples [MVP - Outlook]]

Do ou have an AV that scans documents? What add-ins do you have installed?
If you start Outlook in Safe mode, does it open faster?

If yes to the latter, then disable all add-ins and AV/Firewall integration,
restart Outlook in normal mode and enable each add-in one by one, stopping
and restarting Outlook each time until you get the hang. Once that happens,
look for the website for the add-in to see if there is an update or a fix
for the issue.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, inzi asked:

| Hi there
|
| I am running office 2003 pro with SP3 on Win XP Pro SP2. Outlook &
| any other application opens up fine but when I click on new mail it
| hangs & opens up 30 seconds later (if I am lucky).
| I am using word 2003 as my email editor. I have tried the following:
|
| removing these ticks (word 03 as mail editor).
| deleted my ost & recreated it.
| reinstalled office 03 & SP3 for Office.
| cleared the cache on the pc & outlook.
| did a system restore.
|
| None of these helped. Any ideas?
| Thanks

 

[inzi]

Hi Milly

AV is not set to scan documents. the new mail button is slow even in safe
mode.
I disbaled the add ins too with no luck.
Any ideas?

 

[Milly Staples [MVP - Outlook]]

Do you have mapped network drives? Are any of them unavailable? If yes,
either re-map them or unmap them and try again with a new mail message.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, inzi asked:

| Hi Milly
|
| AV is not set to scan documents. the new mail button is slow even in
| safe mode.
| I disbaled the add ins too with no luck.
| Any ideas?
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Do ou have an AV that scans documents? What add-ins do you have
|| installed? If you start Outlook in Safe mode, does it open faster?
||
|| If yes to the latter, then disable all add-ins and AV/Firewall
|| integration, restart Outlook in normal mode and enable each add-in
|| one by one, stopping and restarting Outlook each time until you get
|| the hang. Once that happens, look for the website for the add-in to
|| see if there is an update or a fix for the issue.
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact.
|| ALWAYS post your Outlook version.
|| How to ask a question: http://support.microsoft.com/KB/555375
||
||
|| After furious head scratching, inzi asked:
||
||| Hi there
|||
||| I am running office 2003 pro with SP3 on Win XP Pro SP2. Outlook &
||| any other application opens up fine but when I click on new mail it
||| hangs & opens up 30 seconds later (if I am lucky).
||| I am using word 2003 as my email editor. I have tried the following:
|||
||| removing these ticks (word 03 as mail editor).
||| deleted my ost & recreated it.
||| reinstalled office 03 & SP3 for Office.
||| cleared the cache on the pc & outlook.
||| did a system restore.
|||
||| None of these helped. Any ideas?
||| Thanks

 

[inzi]

Yes I do have mapped drives. all of them are available.
I unmapped them & still get the error.