D
DaneDaneDane
Hello,
I have an employee who is having a hard time with Outlook since Service Pack
2 was installed.
History:
Office 2003 user, upgraded to Outlook 2007 only, PST file was huge and
caused Outlook 2007 to run very slowly. There were Hot fixes released prior
to Service Pack 2 being released they were installed to address the PST file
size (cache engine rewrite and stuff) KB373379 and KB373476. These were
installed and everything ran fine. There was a caviat here but forgot what
it was - something about Outlook 2007 SP2 NOT being offered as a standalone
installer anymore and these hot fixes were the only way to get Outlook 2007
patched. Don't quote me on this.
Employee decides to install the rest of the Office 2007 Suite - Enterprise.
Installes everything including Outlook 2007. Everything works fine.
MS Office 2007 Service Pack 2 comes out and the random crashes start
occuring. Outlook will just be sitting there and will crash without any real
explanation about what caused it just some serious looking error dialog
boxes...
First one ( the typical program crash send report to MS..):
Microsoft Office Outlook
Microsoft Office has encoutered a problem and needs to close.
We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
[X] Restart Microsoft Outlook
Please tell Microsoft about this problem.
blah blah
Click Send Report and it immediately says it was sent. I doubt it was sent
because it completed the sending too fast.
Clicking the details button results in -
Second dialog box:
Microsoft Office Outlook
Error Signature:
AppName: outlook.exe App Ver: 12.0.6423.1000 AppStamp: 49b08185
Mod Name: unknown ModVer: 0.0.0.0 ModStamp: 00000000
fDebug: 0 offset: 00000000
blah blah blah
Other times when an email is open, Outlook will crash -
Microsoft Office Outlook
Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
Please tell Microsoft about this problem.
blah blah blah
Before you can click on "Send Error Report" a new dialog appears -
Mircorosft Office Program Recovery
Microsoft Office Outlook has encountered a problem and cannot exit. We are
sorry for the inconvenience.
To force Outlook to exit, click "End Now". Any changes you made recently
might be lost if you force the program to exit.
To continue waiting for the program to respond click Cancel.
I will run Office Diags and scanpst.exe now.
I think this is a unique because of the history and the hot fixes.
Might also try uninstalling Microsoft Office Service Pack 2 since that is
when it started happening.
Is anyone else experiencing this issue and are the circumstances similar?
I have an employee who is having a hard time with Outlook since Service Pack
2 was installed.
History:
Office 2003 user, upgraded to Outlook 2007 only, PST file was huge and
caused Outlook 2007 to run very slowly. There were Hot fixes released prior
to Service Pack 2 being released they were installed to address the PST file
size (cache engine rewrite and stuff) KB373379 and KB373476. These were
installed and everything ran fine. There was a caviat here but forgot what
it was - something about Outlook 2007 SP2 NOT being offered as a standalone
installer anymore and these hot fixes were the only way to get Outlook 2007
patched. Don't quote me on this.
Employee decides to install the rest of the Office 2007 Suite - Enterprise.
Installes everything including Outlook 2007. Everything works fine.
MS Office 2007 Service Pack 2 comes out and the random crashes start
occuring. Outlook will just be sitting there and will crash without any real
explanation about what caused it just some serious looking error dialog
boxes...
First one ( the typical program crash send report to MS..):
Microsoft Office Outlook
Microsoft Office has encoutered a problem and needs to close.
We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
[X] Restart Microsoft Outlook
Please tell Microsoft about this problem.
blah blah
Click Send Report and it immediately says it was sent. I doubt it was sent
because it completed the sending too fast.
Clicking the details button results in -
Second dialog box:
Microsoft Office Outlook
Error Signature:
AppName: outlook.exe App Ver: 12.0.6423.1000 AppStamp: 49b08185
Mod Name: unknown ModVer: 0.0.0.0 ModStamp: 00000000
fDebug: 0 offset: 00000000
blah blah blah
Other times when an email is open, Outlook will crash -
Microsoft Office Outlook
Microsoft Office Outlook has encountered a problem and needs to close. We
are sorry for the inconvenience.
If you were in the middle of something, the information you were working on
might be lost.
Please tell Microsoft about this problem.
blah blah blah
Before you can click on "Send Error Report" a new dialog appears -
Mircorosft Office Program Recovery
Microsoft Office Outlook has encountered a problem and cannot exit. We are
sorry for the inconvenience.
To force Outlook to exit, click "End Now". Any changes you made recently
might be lost if you force the program to exit.
To continue waiting for the program to respond click Cancel.
I will run Office Diags and scanpst.exe now.
I think this is a unique because of the history and the hot fixes.
Might also try uninstalling Microsoft Office Service Pack 2 since that is
when it started happening.
Is anyone else experiencing this issue and are the circumstances similar?