Problem Dragging Shapes into Visio

[cbrunet]

I can't seem to find out why this error is happening. I have Visio
2003 SP2 published through Citrix Presentation Server 4 (via Web
Interface 4.2). Everything works fine in it except for when you do
custom searches for objects and try to use said object in the visio
diagram by dragging them onto the page. I get the following error:

Visio is unable to create a shape using this master shortcut.
The target master cannot be found in the target document.

Target Document: CUBICL_U.VSS
Target Master: L workstation

When I RDP to the citrix server that is publishing this application (as
the same user), I can search and drag shapes no problem. Even when I
do an ICA connection to the full desktop it works fine. but when I do
an ICA connection strictly to the published app, I get that error.

Now, heres the funny part.

I did all of this testing, and found what I wrote above, then I decided
to try something different. I opened the RDP connection to the
desktop, opened the app, and dragged the shape across. Worked fine.
So then I decided to SAVE that document, close the RDP connection, and
open up the application through web interface. I then proceeded to
load that saved document and, lo and behold, I can now drag shapes over
no problem. What is going on? Will I have to do this with all my
users? Is this more of a citrix thing or a visio thing?

 

[Chris Roth [MVP]]

Hi CB,

Once you drag a master from the stencil into a document, the document
receives and stores a local copy of that master, so it will always be there
in a hidden stencil.

Go to File > Shapes > Show Document Stencil to see this hidden stencil.

The Find Shapes list returns a bunch of shortcuts to various masters.Visio
master shortcuts have been dodgey in the past. I'm not exactly sure what's
going on because I don't know much about Citrix.

--
Hope this helps,

Chris Roth
Visio MVP

Free Visio shapes:
http://www.visguy.com/category/shapes
Visio programming info:
http://www.visguy.com/category/programming/
Other Visio resources:
http://www.visguy.com/visio-links/

 

[cbrunet]

Hi Chris,

It appears that I've semi lied. If I go back to an old drawing after
being away from it and try to bring a shape in, it wont work again, so
I will have to terminal services to the server, open up the app, drag
the shape over, and then save and log off and access it through citrix
again. I don't have the problem of NEEDING to use citrix, I can work
from the servers desktop, but casual users wont be able to, and its
becoming increasingly frustrating for them.

So, I'm still having this problem and I'm really not sure what to
attempt. Since all Citrix is really doing is a terminal service
connection to a server, and running the app on the server, I'm not sure
why Visio would act differently. If I RDP or use an ICA connection to
go to the servers desktop and launch it from there it works fine, but
an ICA connection to the published app fails every single time. Is
there a way I can check connectivity to wherever these master lists are
located?