repeated crash when I start excel

J

jimbosyn

Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Every time I start excel, it crashes within a few seconds. I have removed office, re-installed. No change. I have run disk utility to fix permissions, no luck. I have a fresh install of Snow Leopard and a fresh install of office fully patched. Here is the output of the crash report.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-24 13:45:34 -0400
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005924
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00005924
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x97547924 in _objc_assign_strongCast + 0x97496906 (libobjc.A.dylib + 0x00005924)
# 2 0x92be9df0 in .objc_class_name_CTGlyphStorageInterface + 0x92B82CBC (CoreText + 0x00004df0)
# 3 0x92be9cf3 in .objc_class_name_CTGlyphStorageInterface + 0x92B82BBF (CoreText + 0x00004cf3)
# 4 0x9383addd in .objc_class_name_IMKInkInputSession + 0x934F6485 (HIToolbox + 0x0000bddd)
# 5 0x9383ad31 in .objc_class_name_IMKInkInputSession + 0x934F63D9 (HIToolbox + 0x0000bd31)
# 6 0x9383aa8e in .objc_class_name_IMKInkInputSession + 0x934F6136 (HIToolbox + 0x0000ba8e)
# 7 0x9383974c in .objc_class_name_IMKInkInputSession + 0x934F4DF4 (HIToolbox + 0x0000a74c)
# 8 0x938395c3 in .objc_class_name_IMKInkInputSession + 0x934F4C6B (HIToolbox + 0x0000a5c3)
# 9 0x014d100e in _McpFBuildCMLinkableTextStyleTag + 0x000064CE (MicrosoftComponentPlugin + 0x0007300e)
# 10 0x014d122f in _McpFBuildCMLinkableTextStyleTag + 0x000066EF (MicrosoftComponentPlugin + 0x0007322f)
# 11 0x014d272d in _McpFBuildCMLinkableTextStyleTag + 0x00007BED (MicrosoftComponentPlugin + 0x0007472d)
# 12 0x014d403e in _McpFBuildCMLinkableTextStyleTag + 0x000094FE (MicrosoftComponentPlugin + 0x0007603e)
# 13 0x014d4b2c in _McpFBuildCMLinkableTextStyleTag + 0x00009FEC (MicrosoftComponentPlugin + 0x00076b2c)
# 14 0x0148b460 in _McpDispTBCBDataFromIMcpControl + 0x00000580 (MicrosoftComponentPlugin + 0x0002d460)
# 15 0x014ea8b2 in _McpFCreateControl + 0x00001B3C (MicrosoftComponentPlugin + 0x0008c8b2)
# 16 0x01503674 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a5674)
# 17 0x01502490 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000F0 (MicrosoftComponentPlugin + 0x000a4490)
# 18 0x014fa2bc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 19 0x93837129 in .objc_class_name_IMKInkInputSession + 0x934F27D1 (HIToolbox + 0x00008129)
# 20 0x938363f0 in .objc_class_name_IMKInkInputSession + 0x934F1A98 (HIToolbox + 0x000073f0)
# 21 0x9383624f in .objc_class_name_IMKInkInputSession + 0x934F18F7 (HIToolbox + 0x0000724f)
# 22 0x9385e15d in .objc_class_name_IMKInkInputSession + 0x93519805 (HIToolbox + 0x0002f15d)
# 23 0x9385dab1 in .objc_class_name_IMKInkInputSession + 0x93519159 (HIToolbox + 0x0002eab1)
# 24 0x9385dd24 in .objc_class_name_IMKInkInputSession + 0x935193CC (HIToolbox + 0x0002ed24)
# 25 0x9385dd24 in .objc_class_name_IMKInkInputSession + 0x935193CC (HIToolbox + 0x0002ed24)
# 26 0x9385dd24 in .objc_class_name_IMKInkInputSession + 0x935193CC (HIToolbox + 0x0002ed24)
# 27 0x9385cad7 in .objc_class_name_IMKInkInputSession + 0x9351817F (HIToolbox + 0x0002dad7)
# 28 0x9385c71d in .objc_class_name_IMKInkInputSession + 0x93517DC5 (HIToolbox + 0x0002d71d)
# 29 0x9385c66d in .objc_class_name_IMKInkInputSession + 0x93517D15 (HIToolbox + 0x0002d66d)
# 30 0x93865a7d in .objc_class_name_IMKInkInputSession + 0x93521125 (HIToolbox + 0x00036a7d)
# 31 0x93865496 in .objc_class_name_IMKInkInputSession + 0x93520B3E (HIToolbox + 0x00036496)
# 32 0x92d70b02 in .objc_class_n
 
C

CyberTaz

Re-installing Office is never the approach to take for most issues & these
lengthy error reports [beyond the "Thread 0 crashed"] are as meaningless to
the users here as they are to you :)

Since you've repaired permissions have you shut down your Mac?

It appears you many be another victim of Snow Leopard's font free-for-all.
Try this;

Run Font Book to Resolve Duplicates & to Validate Fonts,

With no Office apps running go to:

User/Library/Preferences/Microsoft/Office 2008

and delete the file: Office Font Cache (12),

Shut Down [not restart], wait a minute or two, then see if things improve
once you start up again.

HTH |:>)
Bob J.
 
J

jdavide3

Re-installing Office is never the approach to take for most issues & these
lengthy error reports [beyond the "Thread 0 crashed"] are as meaningless to
the users here as they are to you :)

Since you've repaired permissions have you shut down your Mac?

It appears you many be another victim of Snow Leopard's font free-for-all.
Try this;

Run Font Book to Resolve Duplicates & to Validate Fonts,

With no Office apps running go to:

User/Library/Preferences/Microsoft/Office 2008

and delete the file: Office Font Cache (12),

Shut Down [not restart], wait a minute or two, then see if things improve
once you start up again.

HTH |:>)
Bob J.

[email protected] said:
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Every time I start excel, it crashes within a few seconds. I have removed office, re-installed. No change. I have run disk utility to fix permissions, no luck. I have a fresh install of Snow Leopard and a fresh install of office fully patched. Here is the output of the crash report.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-24 13:45:34 -0400
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005924
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00005924
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x97547924 in _objc_assign_strongCast + 0x97496906 (libobjc.A.dylib + 0x00005924)
# 2 0x92be9df0 in .objc_class_name_CTGlyphStorageInterface + 0x92B82CBC (CoreText + 0x00004df0)
# 3 0x92be9cf3 in .objc_class_name_CTGlyphStorageInterface + 0x92B82BBF (CoreText + 0x00004cf3)
# 4 0x9383addd in .objc_class_name_IMKInkInputSession + 0x934F6485 (HIToolbox + 0x0000bddd)
# 5 0x9383ad31 in .objc_class_name_IMKInkInputSession + 0x934F63D9 (HIToolbox + 0x0000bd31)
# 6 0x9383aa8e in .objc_class_name_IMKInkInputSession + 0x934F6136 (HIToolbox + 0x0000ba8e)
# 7 0x9383974c in .objc_class_name_IMKInkInputSession + 0x934F4DF4 (HIToolbox + 0x0000a74c)
# 8 0x938395c3 in .objc_class_name_IMKInkInputSession + 0x934F4C6B (HIToolbox + 0x0000a5c3)
# 9 0x014d100e in _McpFBuildCMLinkableTextStyleTag + 0x000064CE (MicrosoftComponentPlugin + 0x0007300e)
# 10 0x014d122f in _McpFBuildCMLinkableTextStyleTag + 0x000066EF (MicrosoftComponentPlugin + 0x0007322f)
# 11 0x014d272d in _McpFBuildCMLinkableTextStyleTag + 0x00007BED (MicrosoftComponentPlugin + 0x0007472d)
# 12 0x014d403e in _McpFBuildCMLinkableTextStyleTag + 0x000094FE (MicrosoftComponentPlugin + 0x0007603e)
# 13 0x014d4b2c in _McpFBuildCMLinkableTextStyleTag + 0x00009FEC (MicrosoftComponentPlugin + 0x00076b2c)
# 14 0x0148b460 in _McpDispTBCBDataFromIMcpControl + 0x00000580 (MicrosoftComponentPlugin + 0x0002d460)
# 15 0x014ea8b2 in _McpFCreateControl + 0x00001B3C (MicrosoftComponentPlugin + 0x0008c8b2)
# 16 0x01503674 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a5674)
# 17 0x01502490 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000F0 (MicrosoftComponentPlugin + 0x000a4490)
# 18 0x014fa2bc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 19 0x93837129 in .objc_class_name_IMKInkInputSession + 0x934F27D1 (HIToolbox + 0x00008129)
# 20 0x938363f0 in .objc_class_name_IMKInk
Click to expand...
Click to expand...
 
J

jdavide3

Trying this again... prior post cut off my question.

I have the same error message as posted, and I did everything they did as well, I followed your suggestions <several times> and still receive the same error message. I am a CPA without a spreadsheet....I am going into withdrawals here not to mention falling way behind in my work.... Any suggestions would be greatly appreciated.
 
J

jimbosyn

I want to report that this did fix my problem. Thank you VERY VERY VERY much for taking the time to reply to my post. I will say that getting all of the fonts squared away was a little trickier than just clicking resolve duplicates. I had to click reveal in finder and then manually delete about five of the duplicates. After that everything has worked perfect. Thanks again!
Re-installing Office is never the approach to take for most issues & these
lengthy error reports [beyond the "Thread 0 crashed"] are as meaningless to
the users here as they are to you :)

Since you've repaired permissions have you shut down your Mac?

It appears you many be another victim of Snow Leopard's font free-for-all.
Try this;

Run Font Book to Resolve Duplicates & to Validate Fonts,

With no Office apps running go to:

User/Library/Preferences/Microsoft/Office 2008

and delete the file: Office Font Cache (12),

Shut Down [not restart], wait a minute or two, then see if things improve
once you start up again.

HTH |:>)
Bob J.

[email protected] said:
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Every time I start excel, it crashes within a few seconds. I have removed office, re-installed. No change. I have run disk utility to fix permissions, no luck. I have a fresh install of Snow Leopard and a fresh install of office fully patched. Here is the output of the crash report.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-24 13:45:34 -0400
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005924
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00005924
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x97547924 in _objc_assign_strongCast + 0x97496906 (libobjc.A.dylib + 0x00005924)
# 2 0x92be9df0 in .objc_class_name_CTGlyphStorageInterface + 0x92B82CBC (CoreText + 0x00004df0)
# 3 0x92be9cf3 in .objc_class_name_CTGlyphStorageInterface + 0x92B82BBF (CoreText + 0x00004cf3)
# 4 0x9383addd in .objc_class_name_IMKInkInputSession + 0x934F6485 (HIToolbox + 0x0000bddd)
# 5 0x9383ad31 in .objc_class_name_IMKInkInputSession + 0x934F63D9 (HIToolbox + 0x0000bd31)
# 6 0x9383aa8e in .objc_class_name_IMKInkInputSession + 0x934F6136 (HIToolbox + 0x0000ba8e)
# 7 0x9383974c in .objc_class_name_IMKInkInputSession + 0x934F4DF4 (HIToolbox + 0x0000a74c)
# 8 0x938395c3 in .objc_class_name_IMKInkInputSession + 0x934F4C6B (HIToolbox + 0x0000a5c3)
# 9 0x014d100e in _McpFBuildCMLinkableTextStyleTag + 0x000064CE (MicrosoftComponentPlugin + 0x0007300e)
# 10 0x014d122f in _McpFBuildCMLinkableTextStyleTag + 0x000066EF (MicrosoftComponentPlugin + 0x0007322f)
# 11 0x014d272d in _McpFBuildCMLinkableTextStyleTag + 0x00007BED (MicrosoftComponentPlugin + 0x0007472d)
# 12 0x014d403e in _McpFBuildCMLinkableTextStyleTag + 0x000094FE (MicrosoftComponentPlugin + 0x0007603e)
# 13 0x014d4b2c in _McpFBuildCMLinkableTextStyleTag + 0x00009FEC (MicrosoftComponentPlugin + 0x00076b2c)
# 14 0x0148b460 in _McpDispTBCBDataFromIMcpControl + 0x00000580 (MicrosoftComponentPlugin + 0x0002d460)
# 15 0x014ea8b2 in _McpFCreateControl + 0x00001B3C (MicrosoftComponentPlugin + 0x0008c8b2)
# 16 0x01503674 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a5674)
# 17 0x01502490 i
Click to expand...
Click to expand...
 
C

CyberTaz

You're most definitely welcome... And thanks for taking the time to reply
with the confirmation :)!

Regards |:>)
Bob Jones
[MVP] Office:Mac



I want to report that this did fix my problem. Thank you VERY VERY VERY much
for taking the time to reply to my post. I will say that getting all of the
fonts squared away was a little trickier than just clicking resolve
duplicates. I had to click reveal in finder and then manually delete about
five of the duplicates. After that everything has worked perfect. Thanks
again!
Re-installing Office is never the approach to take for most issues & these
lengthy error reports [beyond the "Thread 0 crashed"] are as meaningless to
the users here as they are to you :)

Since you've repaired permissions have you shut down your Mac?

It appears you many be another victim of Snow Leopard's font free-for-all.
Try this;

Run Font Book to Resolve Duplicates & to Validate Fonts,

With no Office apps running go to:

User/Library/Preferences/Microsoft/Office 2008

and delete the file: Office Font Cache (12),

Shut Down [not restart], wait a minute or two, then see if things improve
once you start up again.

HTH |:>)
Bob J.

[email protected] said:
Version: 2008
Operating System: Mac OS X 10.6 (Snow Leopard)
Processor: Intel

Every time I start excel, it crashes within a few seconds. I have removed
office, re-installed. No change. I have run disk utility to fix permissions,
no luck. I have a fresh install of Snow Leopard and a fresh install of
office fully patched. Here is the output of the crash report.

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2009-09-24 13:45:34 -0400
Application Name: Microsoft Excel
Application Bundle ID: com.microsoft.Excel
Application Signature: XCEL
Application Version: 12.2.0.090605
Crashed Module Name: libobjc.A.dylib
Crashed Module Version: unknown
Crashed Module Offset: 0x00005924
Blame Module Name: libobjc.A.dylib
Blame Module Version: unknown
Blame Module Offset: 0x00005924
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409

Thread 0 crashed:

# 1 0x97547924 in _objc_assign_strongCast + 0x97496906 (libobjc.A.dylib +
0x00005924)
# 2 0x92be9df0 in .objc_class_name_CTGlyphStorageInterface + 0x92B82CBC
(CoreText + 0x00004df0)
# 3 0x92be9cf3 in .objc_class_name_CTGlyphStorageInterface + 0x92B82BBF
(CoreText + 0x00004cf3)
# 4 0x9383addd in .objc_class_name_IMKInkInputSession + 0x934F6485
(HIToolbox + 0x0000bddd)
# 5 0x9383ad31 in .objc_class_name_IMKInkInputSession + 0x934F63D9
(HIToolbox + 0x0000bd31)
# 6 0x9383aa8e in .objc_class_name_IMKInkInputSession + 0x934F6136
(HIToolbox + 0x0000ba8e)
# 7 0x9383974c in .objc_class_name_IMKInkInputSession + 0x934F4DF4
(HIToolbox + 0x0000a74c)
# 8 0x938395c3 in .objc_class_name_IMKInkInputSession + 0x934F4C6B
(HIToolbox + 0x0000a5c3)
# 9 0x014d100e in _McpFBuildCMLinkableTextStyleTag + 0x000064CE
(MicrosoftComponentPlugin + 0x0007300e)
# 10 0x014d122f in _McpFBuildCMLinkableTextStyleTag + 0x000066EF
(MicrosoftComponentPlugin + 0x0007322f)
# 11 0x014d272d in _McpFBuildCMLinkableTextStyleTag + 0x00007BED
(MicrosoftComponentPlugin + 0x0007472d)
# 12 0x014d403e in _McpFBuildCMLinkableTextStyleTag + 0x000094FE
(MicrosoftComponentPlugin + 0x0007603e)
# 13 0x014d4b2c in _McpFBuildCMLinkableTextStyleTag + 0x00009FEC
(MicrosoftComponentPlugin + 0x00076b2c)
# 14 0x0148b460 in _McpDispTBCBDataFromIMcpControl + 0x00000580
(MicrosoftComponentPlugin + 0x0002d460)
# 15 0x014ea8b2 in _McpFCreateControl + 0x00001B3C (MicrosoftComponentPlugin
+ 0x0008c8b2)
# 16 0x01503674 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&)
+ 0x000006F4 (MicrosoftComponentPlugin + 0x000a5674)
# 17 0x01502490 i
Click to expand...
Click to expand...
Click to expand...
 
I

Iain G Mac

Shut Down [not restart], wait a minute or two, then see if things improve
once you start up again.
Click to expand...

Tried this with Office 11 installation, and no joy Excel still
hangs...
Any other options?
 
C

CyberTaz

Well, not to be sarcastic but this solution was not aimed at you, so it
isn't surprising that it didn't work -- you're using a totally different
version of the software & we have no idea which version of OS X. Rather than
jumping into a different user's scenario how about submitting a NEW message
stating all particulars pertinent to your situation. Mixing conversations is
confusing for everyone :)

Regards |:>)
Bob Jones
[MVP] Office:Mac



Shut Down [not restart], wait a minute or two, then see if things improve
once you start up again.
Click to expand...

Tried this with Office 11 installation, and no joy Excel still
hangs...
Any other options?
Click to expand...
 

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