Upgrading from OEM Works?

[Jim Wood]

I just bought a new Dell running Vista 64-bit. It comes alreaady loaded with
MS Works 9. I need Word, etc., so I bought the Office Small Business 2007
Upgrade recommended by the salesman at Best Buy. At checkout another Best Buy
employee said, "You understand this is an upgrade...", to which I replied,
yes, the computer comes with Works 9, which is listed on the upgrade box as a
qualifying product. She allowed as how that was fine.

Well, it won't install, even when I point the installation 'validator' to
the Works program folder, or even when I put the Works restoration CD in the
drive and point it there. What do I try next, what's my recourse, am I
screwed?

 

[Tom [Pepper] Willett]

See if this fixes it:
http://support.microsoft.com/kb/943290

:I just bought a new Dell running Vista 64-bit. It comes alreaady loaded
with
: MS Works 9. I need Word, etc., so I bought the Office Small Business 2007
: Upgrade recommended by the salesman at Best Buy. At checkout another Best
Buy
: employee said, "You understand this is an upgrade...", to which I replied,
: yes, the computer comes with Works 9, which is listed on the upgrade box
as a
: qualifying product. She allowed as how that was fine.
:
: Well, it won't install, even when I point the installation 'validator' to
: the Works program folder, or even when I put the Works restoration CD in
the
: drive and point it there. What do I try next, what's my recourse, am I
: screwed?

 

[Jim Wood]

Tom:

BLESS YOU! Your suggested fix required the restoration CD for Works, which
I had of course, but then it worked a treat. Office is installed and
working. This information belongs in a prominent spot on the MS Support page
that talks about upgrading to Office '07, what previous versions qualify,
etc. I am sure that I'm not the only one who bought a computer, purchased
the suggested upgrade, and then met with this same problem.

Thanks again so much!

 

[Tom [Pepper] Willett]

Glad you got it working, Jim. I found it pretty quick by Googling.

Tom
: Tom:
:
: BLESS YOU! Your suggested fix required the restoration CD for Works,
which
: I had of course, but then it worked a treat. Office is installed and
: working. This information belongs in a prominent spot on the MS Support
page
: that talks about upgrading to Office '07, what previous versions qualify,
: etc. I am sure that I'm not the only one who bought a computer, purchased
: the suggested upgrade, and then met with this same problem.
:
: Thanks again so much!
:
: "Tom [Pepper] Willett" wrote:
:
: > See if this fixes it:
: > http://support.microsoft.com/kb/943290
: >
: > : > :I just bought a new Dell running Vista 64-bit. It comes alreaady loaded
: > with
: > : MS Works 9. I need Word, etc., so I bought the Office Small Business
2007
: > : Upgrade recommended by the salesman at Best Buy. At checkout another
Best
: > Buy
: > : employee said, "You understand this is an upgrade...", to which I
replied,
: > : yes, the computer comes with Works 9, which is listed on the upgrade
box
: > as a
: > : qualifying product. She allowed as how that was fine.
: > :
: > : Well, it won't install, even when I point the installation 'validator'
to
: > : the Works program folder, or even when I put the Works restoration CD
in
: > the
: > : drive and point it there. What do I try next, what's my recourse, am
I
: > : screwed?
: >
: >
: >