urgent: cannot contact provisioning server alert keeps popping up

[Azri Aziz]

I am quite new to Groove Virtual Office 3.1 and Groove 2007 beta.

I have used the trial version of GVO3.1 for the past month or so for my work
with another 3 colleagues. One thing i realized was that adding / searching
for a contact doesn't work on GVO and i figured a workaround which was to
save contact cards, exchange, and add manually.

All is working fine, on GVO 3.1. I do not have a groove account
configuration code / server.

After installing and upgrading to Groove 2007, i realise that the same
problem of being unable to search for contacts is still apparent.
Additionally, I frequently receive an alert stating "cannot contact
provisioning server".

Tutorials and help files states that the cause is not being connected to the
internet, which is not true. This problem was not apparent in GVO3.1

My question today is :

1- How do i contact the provisioning server ?
2- What is it?
3- How do I fix the problem of contact searching in the public groove
directory?
4- Isn't Groove 2007 suppose to be a P2P program which doesn't require the
use of a central server?

I thank whoever replies in advance. Please bear with me, I believe that
groove is a marvelous program and i have plans to implement it in my office.
Some clarification is really appreciated.

 

[Mark Smith]

Hi Azri -

1 - My guess is a firewall issue is preventing you reaching some of the
servers at Groove. Search here for more info, or try looking at the articles
listed here:

http://support.microsoft.com/search...6&query=firewall+groove&adv=&mode=r&cat=False

2 - The provisioning server is a part of the Groove infrastructure. I
believe it is responsible for registering your Groove account, though
separate from the license activation server.

3 - I think this is very likely to be similar to your problem with the
provisioning server.

4 - Yes and no. There's a P2P aspect but that only happens once
communication has been established between two computers both on-line and
accessible to each other. To make that happen on today's internet requires
there to be an intermediate server the other two can reach. Groove also runs
servers for holding your vCard in the Groove public directory, holding your
changes when you're on-line but your colleagues are not, handling account
backups, a whole host of things.

 

[Azri Aziz]

thank you for the quick reply.

I have checked my internet connection and no firewalls are active on my
laptop & no firewalls in the router either.

I still receive "cannot contact provisioning server" alert.

Searching contacts in groove directory problem still remains. I can search
for contacts on the local network/known contacts.

I receive a search error msg which reads : "unable to obtain search results.
please make sure you're connected to the internet" and an alert saying
"contact listing failed"

I have tested this on two computers, running on two different internet
lines. both with no firewalls.

Any ideas anyone?

Groove works fine nonetheless, the fact that i have to add contacts by
saving vcards doesnt seem to be the way it was intended to be.