Word 2007 Crashes When Sending Document As Email

[Monte]

Word 2007 Crashes When Sending Document As Email - in older versions, I never
had any problem like this. I'm on a Vista machine, using Windows Mail as my
email client. I've tried uninstalling the Office suite - that was a problem
too - it wouldn't uninstall normally via the Control Panel.

This is driving me crazy. Any clues as to how to fix this problem?

monte_at_montemedia_dot_net

 

[Terry Farrell]

Are you using Send To Mail Recipient or are you using the Send Email from
the Start Menu (Alt+F)? The latter is broke. You need to add the legacy Send
TO Mail Recipient to your QaT and that should work.

 

[Nigel]

I also have this problem when trying to send an email from within Word 2007
or Excel 2007.

I click on the email icon in Word or Excel and the To: Cc: and Subject lines
are displayed. I click on To: and choose an email address from my address
book, but the moment I click on Send, Word or Excel crashes, sends an error
report to Microsoft and recovers the document.

I'm using Windows XP SP2 with Outlook Express 6 and Word 2007 Home & Student
Edition. All Windows/Office updates are installed.

Someone has suggested that Outlook Express is incompatible with Office 2007
and it will only work with Outlook, but if true, that seems to be an almost
unbelievable situation for an average home user like myself.

 

[Terry Farrell]

That is correct. Office 2007 is incompatible with OE. It is compatible with
Windows Mail (the OE replacement) which is part of Vista.

Terry

 

[Monte]

Terry, what does "Qat" mean and why would I send email from the "Start menu"?
All I'm doing is trying to send a Word document (.docx) as an email by
pushing the "Send a Copy" button after pushing the "Send to Mail Recipient"
on the Quick Access Tool Bar - as it has typically been done in previous
versions of Word.

The application crashes immediately because Word 2007 is looking for - and
will only work with - "Microsft Outlook" (2007). I checked this registry
key: "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem" -
"Microsoft Outlook" listed and not "Windows Mail" as the email client.
Outlook is not installed - that is the problem - that is what needs to be
changed - that registry key.

Can you fix that?
~ Monte

 

[Monte]

.... I have the same version of Office.

Microsoft is supposed to call me back this morning to help me change the
registry key that will fix the problem - for me - I'm on a Vista machine
using Windows Mail as my only email client. The patch for you going to be a
little different because your set-up is a little different.

This will be the 3rd conversation I've had with Microsoft Customer Service
regarding this problem. It took forever to help the agent understand my
plight. he finally got it but didn't have a clue as to how to fix it. He
passed the problem to another tech, I guess.

~Monte

 

[Terry Farrell]

QAT = Quick access Toolbar.

Press ALt+F and there you will find a command Send Email. It is that command
that is broken. If you have added the legacy Send To Mail Recipient, you
have already done what I was suggesting.

It works for most people and I am not sure why it won't work for you.

Terry

 

[Monte]

.... Terry, I don't think it is compatible with Vista's Windows Mail - that is
what I am using - it doesn not work.

Chew on this. I have no access to email options, and there are no accounts
listed/available when using the "Signatures" feature

Word 2007 doesn't know what my email client is. The reason it crashes is
because it assumes I have Outlook installed - and I don't.

 

[Terry Farrell]

When you go into Control Panel, Internet Properties, select the Programs
tab, select Set Programs and finally select Set Your Default Programs
(Crickey! Vista is suppose to make life easier.) is Windows Mail listed and
have you set it as the default Mail client?

Terry

 

[Nigel]

Well how cr*p is that ?

I've bought legal versions of XP (which includes OE) and Office 2007 Home &
Student, yet Microsoft think that it's acceptable to make one of the basic
features incompatible ?

I'm not going to buy Vista just to get email working, and I can't see the
point of marketing a version of Office 2007 without Outlook, if the default
mail client for the majority of home users is OE - if it's a sales pitch for
Vista or an Office 2007 upgrade, then it's a major miscalculation.

Does Microsoft really want me to buy a third party mail client that actually
works, or are they going to do the decent thing and live up to their promise
of products that 'work better together' ?

http://www.microsoft.com/issues/essays/2006/06-20WorkingBetter.mspx

 

[Terry Farrell]

Servicepacks (1) are now under test for Vista and Office 2007: I hope that
this will change the current problems. And I agree that it is a mistake not
being able to use ANY email client with Office 2007.

Personally, I think it a mistake to omit Outlook from any version of Office
anyway. Outlook 2007 is a really feature packed tool whether you are a
business user or a home user. My life relies on Outlook organising
everything!

Terry

 

[Suzanne S. Barnhill]

I'll add my agreement that it is short-sighted to create an Office version
without Outlook and equally short-sighted not to let Word 2007 work with OE.
I guess I will be forced to use Outlook 2007 for mail if I ever completely
convert to Word 2007; I don't send messages from Word often, but it's really
easy to use File | Send To | Mail Recipient as Attachment.

When I was on dial-up, I'd right-click on the closed document and use
WinZip's Zip to Email, which was also slick, but of course it was a nuisance
for the recipient to have to unzip the attachment. Now that I'm on
broadband, it's much easier for both of us if I just send it directly from
Word.

OTOH, if I right-click on a document in Word's File Open window and choose
Send To | Mail Recipient, this appears to be a Windows function rather than
Word (since the same option is available in Windows Explorer), so I suppose
this would accomplish the same thing?

 

[Monte]

.... Windows Mail is my default email client. Did all that - I checked
everything! It's that registry key I refered to in an earlier reply. It
needs to be edited. ~Monte

--------------------------------------------------------------------------------------------->
: When you go into Control Panel, Internet Properties,
select the Programs tab, select Set Programs and finally select Set Your
Default Programs (Crickey! Vista is suppose to make life easier.) is Windows
Mail listed and have you set it as the default Mail client? Terry

 

[Terry Farrell]

Well if you do manage to get a solution to the problem, please share it with
us. We would appreciate knowing that it can be done.

Terry

 

[Monte]

.... I have a quick solution for Microsoft, just give me a copy of Outlook,
and let's call it even. My last Office suite was Office XP Pro - I didn't
use Outlook - that is why I bought Home & Student 2007 this time around.
So, Microsoft, send me a link to my FREE download of Outlook 2007. You
finally got me.
~Monte

: " ... I guess I will be forced to use Outlook
2007 for mail if I ever completely ...

 

[Bob Buckland ?:-\)]

Hi Nigel,

With Word 2007 and Windowx XP, if MS Outlook Express is set as the default email client within Outlook Express and if within Word
you customize the Quick Access Toolbar (QAT) (Alt, T, O, C) and use the 'all commands' list and add the 'Send to Email Recipient'
then when working within a Word 2007 document you should get, when clicking on that added icon, the same 'envelope' for addressing
the currently opened Word document and sending it from within Word that you would get under older versions of Word from
File=>Send to=>Mail Recipient.

MS Office Outlook isn't required in that scenario.

Note that when receiving an email generated from Word and received in Outlook Express that OE may not honor the expected graphics
sizes you were using.

==============
Well how cr*p is that ?

I've bought legal versions of XP (which includes OE) and Office 2007 Home &
Student, yet Microsoft think that it's acceptable to make one of the basic
features incompatible ?

I'm not going to buy Vista just to get email working, and I can't see the
point of marketing a version of Office 2007 without Outlook, if the default
mail client for the majority of home users is OE - if it's a sales pitch for
Vista or an Office 2007 upgrade, then it's a major miscalculation.

Does Microsoft really want me to buy a third party mail client that actually
works, or are they going to do the decent thing and live up to their promise
of products that 'work better together' ?

http://www.microsoft.com/issues/essays/2006/06-20WorkingBetter.mspx >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Nigel]

Thanks Bob, that seems to work on a couple of basic test emails I just did -
I'll see how it goes with more complex documents in due course.

What a shame that Microsoft Australia's technical support helpline couldn't
have suggested the same thing, rather than saying I'd have to buy Outlook.

Many thanks

Nigel

 

[Monte]

.... Microsoft is aware of the "bug" in Word. They are working on a fix. It
doesn't work because the software is broken. Word will not send a Word
document as an email via Outlook Express or Windows Mail. You can attach the
document to an email - but who wants to do that? ~ Monte

 

[Bob Buckland ?:-\)]

Hi Monte,

I haven't tried on Vista. For Windows XP have you tried the method mentioned earlier? It does allow you to send documents via
Outlook Express from inside of Word 2007.

========
.... Microsoft is aware of the "bug" in Word. They are working on a fix. It
doesn't work because the software is broken. Word will not send a Word
document as an email via Outlook Express or Windows Mail. You can attach the
document to an email - but who wants to do that? ~ Monte>>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Monte]

"Bob Buckland ?" previously wrote: Hi Monte, ... have you tried the
method mentioned earlier? It does allow you to send documents via Outlook
Express from inside of Word 2007.

Even with the "bug", a user still has the ability to send a Word 2007 DOCX
as an email attachment. But that is not the same as sending "the" document
as an email. Copy and pasting the contents of the document does not always
work because the formatting may shift or somehow become corrupt.

Bottom-line, the application is supposed to work in the fashion it was
designed and marketed. Microsoft can not continue to market the application
as having a certain function only to have it not ever work - and pretend they
never made that claim. that is why they are going to fix the "bug". It
would be nice and honest of Microsoft to publish an official disclaimer and
or notification to that effect. But that's just me.