Word 2007 stops working on exit

[WBR]

I've had Word 2007 for about a year on my Laptop. About a month ago, it
started throwing errors that state "Word has stopped working" when I tried to
close it. Office diagnostics reported there are no problems. (yeah right). I
read that HP printer drivers may cause this. I have an HP driver (and a wifi
printer), so I changed the default printer to Microsoft XPS Document Writer.
I still have the same problem.

I also read here that add-ins my be the culprit. I went to Word Options but
I could not select the Add-in category button in the left/hand column. In
fact, I cannot select any of the other category buttons. The "Popular"
button is highlighted and all of it's options are configurable. But I cannot
get to the others with either the touchpad, arrow keys or tab.

I read here to run it in Safe Mode. I've done that. I can open and close
Word propertly and I can get to the Add-ins.
I have a paypalWordAddin (not using), a Snagit addin (not needed as an addin
within Word but I've been using) and a Send to bluetooth addin (not sure why
that is there?) as active COM Addins. I selected Manage COM Add-ins.
However, I cannot disable them. The error message is, "The connected State
of Office add-ins registered in HKEY_LOCAL_MACHINE cannot be changed."

I couldn't find any more help on this so I did a quick web search. The
recommendation was to run Word as an admin to remove these. I opened
explorer and went to C:\Program Files\Microsoft\Microsoft Office\Office12
and right clicked on the file WinWord.exe. I selected Run As Administator
from the pop up menu. When User Account Control popped up to check with me if
I wanted to run Word, I held down the Ctrl key before clicking Continue. This
way it loaded word as an Administrator and is Safe Mode (after many
combinations, this is the only one that worked). I was then able to open
Addins, Manage Com Addin's and remove Paypal and Snagit and disabled
bluetooth.

I still get the same error message when closing Word 2007 before I went
through these steps.

 

[Terry Farrell]

Running in Safe Mode exonerates Word itself as Word is started in its
default install condition bypassing every customisation or add-in.

Three items you have overlooked:

normal.dotm corruption
bloated temp folder
corrupt registry key

So try renaming normal.dotm as normal.bad.
With all applications closed the temp folder should be empty, make sure it
is so.
Run Regedit and navigate to the Word Data key, right-click on DATA and press
delete.

Word DataKey = HKEY_CURRENT_USER\Software\Microsoft\Office\version
number\Word\Data

Finally, did you look in Macros? You will need to enable the Developer Tab
on the Ribbon to find the Macros command: disable any macros you see listed
and test Word.

 

[Terry Farrell]

This took 5 days to arrive due to a problem with the Communities feature.

Terry

 

[Yvette]

I am having similar issues. Installed Office 2007 on windows Vista 64-bit.

I can open word, but cannot edit documents. I go to Word Options and the
Popular tab is highlighted but I cannot access any other items on the left
side of the box. When I close the program I get a message that "microsoft
office has stopped working" looks for errors none can be found. Then I have
to close the program. Excel, Outlook and Powerpoint work fine.

Unfortunately I am not tech savy so I am not even sure how to perform the
things listed here.

Any help would be greatly appreciated.
Thanks