WORD gives error message on closing

[JCEdgenics]

I am running WORD2007 under VISTA. When I try to close a file or exit WORD,
I get an error message "Microsoft Office Word has stopped working". If I try
to retry I get another message that Word is trying to retrieve information.
If I ignore or press cancel, Word restarts. How do I get "normal" file
close and product exit?

 

[Terry Farrell]

That's a symptom of a Word Data Key corruption - usually because Word has
been running when updates are installed.

Run Regedit and expand by double-clicking to the key below. With DATA
selected, press DELETE. Word will automatically recreate a new key when it
is restarted.

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data

Symptoms of Data Key corruption include:

• The mouse does not work when you use Word.
• You cannot open a Word document from the Search window in Windows
Vista.
• You cannot open a Word document from Windows Desktop Search.
• Word crashes when you try to start or exit Word.
• Word crashes when you open the Open dialog box.
• Word crashes when you save a document.
• Word crashes when you close a document.

If you feel uncomfortable editing the registry yourself, Microsoft have a
fix that will do this for you.
http://support.microsoft.com/kb/940791 and press FixIt

 

[JCEdgenics]

Thanks. I followed your suggestion and it fixed the problem. I appreciate
the help.