Word Printing problem

[Richard in AZ]

A neighbor, without internet, has just started to have a problem with word not printing as shown.

Documents show correctly in the "Print Layout" view, but in print-preview and in actual printing,
they print as a column about 1.5 inches wide along the left hand margin. In page setup, the
margins are set for 1.0 inches (both left and right) and page is setup as a standard letter size
(8.9 x 11.0).

The printer test page comes out just fine.

This just started with all new documents and with older documents that used to print just fine.

What should I look at to help her?

 

[Terry Farrell]

Sounds like the printer driver is partially corrupt. Make sure that you have
the latest printer driver available, then delete and reinstall the printer.

 

[Richard in AZ]

Unfortunately, I don't think it is a printer driver problem.
Email prints okay, MS Works word processor files print okay, even Excel prints okay.
Problem is just with MS Word files.

 

[Terry Farrell]

Amuse me please: it is a printer driver problem.

Terry

 

[Terry Farrell]

Also make sure that Track Changes is turned off.

Terry

 

[R Gohman]

The problem was the "normal.dot" file.
Deleted it and let Word build a new one and problem was gone

 

[Terry Farrell]

That's a first. I've seen many a weird problem caused by a corrupt
normal.dot, but just a printing problem is a new one. Still, there's nothing
logical about computers!

Terry