10.1.4 problems

J

Joe Popp

I upgraded from 10.1.2, everything seemed to go okay. Entourage started up
fine, but then I tried to open a message (via the preview pane) that was
HTML format and included images. Entourage crashed. I can replicate this
every single time I try to open this type of message.

I tried to re-install the 10.1.2 update, but it tells me that I don't need
the update.

Any ideas? Should I re-install the whole office suite?

Thanks.
 
D

david gleeson

I'm having the same problems - whenever I try to open any html entourage
crashes. To make matters worse internet explorer crashes whenever I try to
open it. Is there any way to throw out prefs in os x or some equivalent?

It would be extremely tedious to try to re-install office x from scratch as
the install disks are many removes from 10.1.4

dg
 
B

Bernard Rey

david gleeson wrote :
I'm having the same problems - whenever I try to open any html entourage
crashes. To make matters worse internet explorer crashes whenever I try to
open it. Is there any way to throw out prefs in os x or some equivalent?
Click to expand...

Yes, you'll find the prefs in the current user's Library/Preferences folder,
and you can trash them, just like in the good old days :)

But first, you might try and Repair the Permissions. This is new in OS X,
and is something to be done first when problems arise, and should be done
after each install of software. Have you done this after upgrading?
It would be extremely tedious to try to re-install office x from scratch as
the install disks are many removes from 10.1.4
Click to expand...

It is sometimes the only way out to perform a new install from the CD (don't
forget to use the "Remove Office Tool" to uninstall - and don't forget to
put your templates or Personal Macros Workbook aside, if any)


Please reply to the newsgroup, and within the same thread.
Merci de répondre au groupe, et dans l'enfilade.
 
J

Joe Popp

I can't make heads to tails of it, but here's some info that might help
brought to you by my system log:

Aug 7 20:58:36 JoeMac /Applications/Microsoft Office X/Microsoft Entourage:
*** Warning: Line option kATSLineIsDisplayOnly has been deprecated. ***
Aug 7 20:58:36 JoeMac /Applications/Microsoft Office X/Microsoft Entourage:
*** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***
Aug 7 20:59:30 JoeMac crashdump: Crash report written to:
/Users/joe/Library/Logs/CrashReporter/Microsoft Entourage.crash.log
Aug 7 20:59:35 JoeMac /usr/libexec/fix_prebinding:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
could not be launched prebound.
Aug 7 20:59:37 JoeMac /Applications/Microsoft Office X/Microsoft Entourage:
*** Warning: Line option kATSLineIsDisplayOnly has been deprecated. ***
Aug 7 20:59:37 JoeMac /Applications/Microsoft Office X/Microsoft Entourage:
*** Warning: ATSUMeasureText has been deprecated. Use
ATSUGetUnjustifiedBounds instead. ***
Aug 7 20:59:46 JoeMac /usr/libexec/fix_prebinding:
/System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp
appears to have no prebinding problems.
Aug 7 20:59:46 JoeMac /usr/libexec/fix_prebinding: 2003-08-07 20:59:46
-0700: prebinding for LaunchCFMApp done.

Then here's more stuff from my Entourage Crash log:

Date/Time: 2003-08-07 20:59:30 -0700
OS Version: 10.2.6 (Build 6L60)
Host: JoeMac.local.

Command: Microsoft Entourage
PID: 605

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0344f258

Thread 0 Crashed:
#0 0x02a95a08 in PrivateFontExistsOnThisMachine
#1 0x02a95790 in PrivateVerifyCSSFontMapPrefsForThisMachine
#2 0x02a95250 in PrefMgr_ReadCSSFontMapPrefs
#3 0x02a95460 in PrefMgr_GetNamedCSSEncodingPosition
#4 0x02a953bc in PrefMgr_ReadNamedCSSEncoding
#5 0x03508ca0 in 0x3508ca0
#6 0x036fa3cc in 0x36fa3cc
#7 0x036eb970 in 0x36eb970
#8 0x034e197c in 0x34e197c
#9 0x034de530 in 0x34de530
#10 0x0377ecec in 0x377ecec
#11 0x0377b16c in 0x377b16c
#12 0x02b7c4bc in 0x2b7c4bc
#13 0x02b78d24 in 0x2b78d24
#14 0x02b788e8 in 0x2b788e8
#15 0x02b75668 in 0x2b75668
#16 0x0086c8cc in 0x86c8cc
#17 0x00725fcc in 0x725fcc
#18 0x00725de4 in 0x725de4
#19 0x007219b0 in 0x7219b0
#20 0x002b16dc in 0x2b16dc
#21 0x00721798 in 0x721798
#22 0x002ae744 in 0x2ae744

Thread 1:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0xc0009190 in __ape_internal
#3 0xc0000efc in __ape_agent
#4 0x90020d28 in _pthread_body

Thread 2:
#0 0x90073c28 in mach_msg_trap
#1 0x90005f70 in mach_msg
#2 0x90229cf8 in SwitchContexts
#3 0x902245a0 in YieldToThread
#4 0x90242700 in SetThreadState
#5 0x9026cf08 in SetThreadStateEndCritical
#6 0x00762558 in 0x762558
#7 0x00761154 in 0x761154
#8 0x00761078 in 0x761078
#9 0x007613ec in 0x7613ec
#10 0x00762944 in 0x762944
#11 0x9023b180 in CooperativeThread
#12 0x90020d28 in _pthread_body

Thread 3:
#0 0x9003ea88 in semaphore_wait_signal_trap
#1 0x9003e8a4 in _pthread_cond_wait
#2 0x90232754 in TSWaitOnSemaphoreCommon
#3 0x90247ecc in _Z15AsyncFileThreadPv
#4 0x90020d28 in _pthread_body

Thread 4:
#0 0x9003140c in accept
#1 0x0288355c in FWaitForConnection
#2 0x00878c54 in 0x878c54
#3 0x008a21c8 in 0x8a21c8
#4 0x008a2348 in 0x8a2348
#5 0x902b739c in _MP_CFMTaskProc
#6 0x9025d924 in PrivateMPEntryPoint
#7 0x90020d28 in _pthread_body

Thread 5:
#0 0x9002570c in recvfrom
#1 0x02883710 in FReceiveMessage
#2 0x00878dcc in 0x878dcc
#3 0x008a2524 in 0x8a2524
#4 0x008a266c in 0x8a266c
#5 0x902b739c in _MP_CFMTaskProc
#6 0x9025d924 in PrivateMPEntryPoint
#7 0x90020d28 in _pthread_body

Thread 6:
#0 0x90042668 in semaphore_timedwait_signal_trap
#1 0x9003e894 in _pthread_cond_wait
#2 0x9029ff28 in MPWaitOnSemaphore
#3 0x008a27d8 in 0x8a27d8
#4 0x902b739c in _MP_CFMTaskProc
#5 0x9025d924 in PrivateMPEntryPoint
#6 0x90020d28 in _pthread_body

Thread 7:
#0 0x9000512c in syscall
#1 0x90515d0c in BSD_waitevent
#2 0x905156dc in CarbonSelectThreadFunc
#3 0x90020d28 in _pthread_body

Thread 8:
#0 0x9003ea88 in semaphore_wait_signal_trap
#1 0x9003e8a4 in _pthread_cond_wait
#2 0x9051dbf0 in CarbonOperationThreadFunc
#3 0x90020d28 in _pthread_body

Thread 9:
#0 0x9003ea88 in semaphore_wait_signal_trap
#1 0x9003e8a4 in _pthread_cond_wait
#2 0x905259e0 in CarbonInetOperThreadFunc
#3 0x90020d28 in _pthread_body

PPC Thread State:
srr0: 0x02a95a08 srr1: 0x0000f030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x02a95790 ctr: 0x902259ec mq: 0x00000000
r0: 0x02a95790 r1: 0xbfffd590 r2: 0x027e8eb0 r3: 0x0344f258
r4: 0x00000000 r5: 0x00000000 r6: 0x00000000 r7: 0x00000000
r8: 0x90227470 r9: 0xa0220904 r10: 0x90226bcc r11: 0xa0220c14
r12: 0xa0223528 r13: 0x0344c5c9 r14: 0x0344c5d0 r15: 0x00000038
r16: 0x03719313 r17: 0x0371932c r18: 0x03719339 r19: 0x0371933e
r20: 0x0344e950 r21: 0x0344c45a r22: 0x0344c66a r23: 0x0344c1c4
r24: 0x45460000 r25: 0x0344cd78 r26: 0x00000604 r27: 0x03397080
r28: 0x03397080 r29: 0x000001ea r30: 0x0344f056 r31: 0x02aa7e56

The scary thing about all this is that it's all AFTER I re-installed office!
Yeah, this is v10.0.0 and it's still doing the same thing as when I first
installed 10.1.4!

Help!!
 
M

Mickey Stevens

This information was provided in a post by Gil Gordon [MS]:
Crash viewing HTML mail - If Entourage crashes when viewing HTML, you may have
corrupt preferences. Quit all apps, delete com.apple.internetconfig.plist. If
that doesn't work, delete com.microsoft.explorer.plist.
Click to expand...

If you need further help, please check Gil Gordon's post in this group
entitled "Tips for getting Exchange working in the Entourage Exchange
Update" for more tips.
 
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