11.4.0 Keyboard unresponsive, then sudden log out...

M

Mike Palmer

This is a new one on me. Since upgrading to 11.4.0, I'll...

1) hit command-N for a new email
2) type the address
3) tab
4) type the subject
5) tab
6) start typing in the body

On step 2, 4 or 6 the keyboard will be unresponsive intermittently. If I
switch to another program, I have full keyboard ability. Usually this is
solved by putting my cursor into a different text area in Entourage, typing
a little and then returning to the previously untypable area. Sometimes this
doesn't fix the problem.

HERE'S THE REAL KICKER:
Three times now I have had the text insertion problem, then clicked into
another area to remedy it. The entire computer freezes with no
responsiveness at all from the keyboard for about 5-10 seconds, then the
screen goes blue for about 2 seconds and then it puts me to the OSX login
screen. I log back in and it's as though the computer has been restarted
with no errors at all. All of what you've been working on disappears, with
no explanation.
 
D

Diane Ross

This is a new one on me. Since upgrading to 11.4.0, I'll...

1) hit command-N for a new email
2) type the address
3) tab
4) type the subject
5) tab
6) start typing in the body

On step 2, 4 or 6 the keyboard will be unresponsive intermittently. If I
switch to another program, I have full keyboard ability. Usually this is
solved by putting my cursor into a different text area in Entourage, typing
a little and then returning to the previously untypable area. Sometimes this
doesn't fix the problem.

HERE'S THE REAL KICKER:
Three times now I have had the text insertion problem, then clicked into
another area to remedy it. The entire computer freezes with no
responsiveness at all from the keyboard for about 5-10 seconds, then the
screen goes blue for about 2 seconds and then it puts me to the OSX login
screen. I log back in and it's as though the computer has been restarted
with no errors at all. All of what you've been working on disappears, with
no explanation.
Click to expand...

This sounds like an old bug that was fixed long ago. My only suggestion is
to go back to 11.3.9. You will have to use "Remove Office" and re-install
from the CD then update.

Tip: The next time there is an update, stuff the current Office folder
before installing. This way if you have problems, you can un-stuff and go
back to the previous version.
 
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