-3260 with Entourage 2004 and Exchnge Server - expert help needed with connection

Chadwick · Sep 14, 2005

I am well versed in Mac networking and Entourage. I'm not too bad in
Windows. Recently, I have taken a corporate job where my e-mail
account is kept on an Exchange server that I only have access to via
Outlook on a PC that is logged into the domain.

I am trying to connect Entourage to this Exchange server. I am using
Thursby Software's Dave to connect my Mac to the corporate network.
That works and I can print, browse servers,etc. Now, I go into
Entourage, create a new Exchange account and add my info. I get the
dreaded -3260 error when it verifies my settings and tells me the
Exchange server address is incorrect. My outlook lists the server as
"LA-MAIL08". I also have the exact IP address of that machine as well
as the full host and domain name. I've entered all of these and I
still get an error with the Exchange server address. Any suggestions
as to what is wrong or how to circumvent this problem? Our Exchange
server does have the webmail module active so I assume the DAV is
active on it. Trying to get info out of IT is like pulling teeth so I
am left to fend for myself on this one.

Corentin Cras-Méneur · Sep 14, 2005

Chadwick said:
Our Exchange
server does have the webmail module active so I assume the DAV is
active on it. Trying to get info out of IT is like pulling teeth so I
am left to fend for myself on this one.

So what if you connect to your account through webmail in your web
browser, copy the resulting address from there and use it directly in
the settings of Entourage for the Exchange server. Does it work ??

Corentin

Chadwick · Sep 17, 2005

No, I've tried using the webmail address in Entourage (and multiple
versions of that address) and I get the same exact error. It appears
Exchange is rejecting my connection. The IT department tells me
Exchange does not support Entourage - or at least our Exchange server -
because the "Appletalk plugin is not installed." This sounds like a
load of bull to me but I do not administer Exchange. Can they restrict
access to Exchange based on whether or not your computer is logged into
the NT domain?

Nathan Herring [MSFT] · Sep 18, 2005

No, I've tried using the webmail address in Entourage (and multiple
versions of that address) and I get the same exact error. It appears
Exchange is rejecting my connection. The IT department tells me
Exchange does not support Entourage - or at least our Exchange server -
because the "Appletalk plugin is not installed." This sounds like a
load of bull to me but I do not administer Exchange. Can they restrict
access to Exchange based on whether or not your computer is logged into
the NT domain?

Exchange does not run over AppleTalk. There is no AppleTalk plugin. There is
only OWA/WebDAV.

It is possible to restrict access to Exchange based on whether or not your
computer is logged into the NT domain, but it's not built in to Exchange. In
our corporate environment, we use IPSec to make sure that only domain-bound
machines can talk to each other. However, it is unlikely that this'd be the
case without you knowing it. I'm not aware of other mechanisms to do the
same.

Are you still trying to use the wizard to set up? I would switch to trying
manual account creation and seeing whether the same connection error occurs.

-nh

Double H · Sep 19, 2005

As Nathan suggests, we've had better results manually configuring the
account instead of using the wizard. We use the Exchange server
address as http://webmail.ourdomain.com. For us, the final obstacle
was finding and enabling the "DAV requires secure connection (SSL)"
checkbox in the "Advanced" tab. Once we checked that we were able to
connect. Perhaps that will work for you, too.

Harry

Chadwick · Sep 20, 2005

Double said:
As Nathan suggests, we've had better results manually configuring the
account instead of using the wizard. We use the Exchange server
address as http://webmail.ourdomain.com. For us, the final obstacle
was finding and enabling the "DAV requires secure connection (SSL)"
checkbox in the "Advanced" tab. Once we checked that we were able to
connect. Perhaps that will work for you, too.

Well, I've tried that and I get a "170 error" when I try to send mail.
It never seems to be able to connect and get mail. I do have webmail
access at: https://webmail.ourdomain.com/exchange/login.asp I have
tried all sorts of variations of that address (shortening it) and
turned off and on the SSL connection tab. I've removed the "s" from
https and tried everything again with and without the SSL tab. Nothing
ever seems to work. This is both really annoying and baffling. My Mac
is logged into the NT domain (using Dave) and I can print to all the
NetBIOS addressed printers and get stuff off my network share drives.
I can access the webmail for Exchange from this machine - but nothing
lets Entourage connect and googling 170 errors does not tell me
anything.

Another question for Exchange users out there:
My NT and webmail login is "cwachs" My email is [email protected].
In outlook, my mailbox is: "Chad Wachs" I've been using cwachs as my
login for Entourage. I assume that is correct.

Also, under Advanced for my Microsoft Exchange Server settings in
outlook, "Logon network security:" is set to "NT Password
Authentication" Is THAT what is preventing me from access it in
Entourage??

Nathan Herring [MSFT] · Sep 20, 2005

The 170 error is our internal error, kNLLexerNoMatch. We use a regular
expression engine, and apparently we did not find something we expected to.
This is used in a few places, but the one that seems most likely to be
affecting you is where we try to figure out the mailbox URL from a server
response when trying to connect.

Does using "https://webmail.ourdomain.com/exchange" work w/ SSL checked?

Do you get the same error when trying
"http://webmail.ourdomain.com/exchange" w/o SSL? If that's the case, you
could packet sniff...

We are looking for the following:

<BASE href="(http(s)?://[^"]+)">

It'd be interesting to know what it is you are getting, to see whether or
not it matches.

-nh

P.S., more comments inline.

Well, I've tried that and I get a "170 error" when I try to send mail.
It never seems to be able to connect and get mail. I do have webmail
access at: https://webmail.ourdomain.com/exchange/login.asp I have
tried all sorts of variations of that address (shortening it) and
turned off and on the SSL connection tab. I've removed the "s" from
https and tried everything again with and without the SSL tab. Nothing
ever seems to work. This is both really annoying and baffling. My Mac
is logged into the NT domain (using Dave) and I can print to all the
NetBIOS addressed printers and get stuff off my network share drives.
I can access the webmail for Exchange from this machine - but nothing
lets Entourage connect and googling 170 errors does not tell me
anything.

Another question for Exchange users out there:
My NT and webmail login is "cwachs" My email is [email protected].
In outlook, my mailbox is: "Chad Wachs" I've been using cwachs as my
login for Entourage. I assume that is correct.

Yes, correct.

Also, under Advanced for my Microsoft Exchange Server settings in
outlook, "Logon network security:" is set to "NT Password
Authentication" Is THAT what is preventing me from access it in
Entourage??

Doubtful. We use NTLMv2 (aka NT Lan Manager aka NT Password Authentication)
as an authentication mechanism. We also support at least the NTLMv2 side of
the Negotiate authentication mechanism.

Chadwick · Sep 21, 2005

Nathan said:
The 170 error is our internal error, kNLLexerNoMatch. We use a regular
expression engine, and apparently we did not find something we expected to.
This is used in a few places, but the one that seems most likely to be
affecting you is where we try to figure out the mailbox URL from a server
response when trying to connect.

Does using "https://webmail.ourdomain.com/exchange" work w/ SSL checked?

No, it does not work w/ or w/o SSL checked. I've also removed the "s"
from https and tried it both ways.

Do you get the same error when trying
"http://webmail.ourdomain.com/exchange" w/o SSL? If that's the case, you
could packet sniff...

We are looking for the following:

<BASE href="(http(s)?://[^"]+)">

It'd be interesting to know what it is you are getting, to see whether or
not it matches.

Below is the output from packet sniffing a connection with SSL turned
off:

/usr/local/bin/tcpflow[448]: listening on en0
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><D

ropfind xmlns

="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><D

rop><hm:inbox/><hm

utbox/><hm:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sendmsg/><hm:junkemail/><r:repl-uid/></D

rop></D

ropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:12 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><D

ropfind xmlns

="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><D

rop><hm:inbox/><hm

utbox/><hm:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sendmsg/><hm:junkemail/><r:repl-uid/></D

rop></D

ropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><D

ropfind xmlns

="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><D

rop><hm:inbox/><hm

utbox/><hm:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sendmsg/><hm:junkemail/><r:repl-uid/></D

rop></D

ropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:26 GMT
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>

So, I've tried using the Exchange web address in Entourage. Fails.
I've tried using the exact IP (172.20.250.148) for my Exchange server
(taken from Outlook). Fails. Tried the hostname / domain name for my
exchange server. Fails. Tried all of the above with and without SSL
turned on. I can't think of any more combinations to try to get this
to connect. Almost everything gives me that 170 error when I try to
connect. I am using the "Syncronize Account" option in Entourage to
attempt to connect. I've also tried sending mail from that account and
I get the same error.

baochu · Sep 21, 2005

you may need to know your pre-windows 2000 name in your active
directory account, as your account ID.

Nathan said:
Nathan said:

The 170 error is our internal error, kNLLexerNoMatch. We use a regular
expression engine, and apparently we did not find something we expected to.
This is used in a few places, but the one that seems most likely to be
affecting you is where we try to figure out the mailbox URL from a server
response when trying to connect.

Does using "https://webmail.ourdomain.com/exchange" work w/ SSL checked?

Click to expand...

No, it does not work w/ or w/o SSL checked. I've also removed the "s"
from https and tried it both ways.

Do you get the same error when trying
"http://webmail.ourdomain.com/exchange" w/o SSL? If that's the case, you
could packet sniff...

We are looking for the following:

<BASE href="(http(s)?://[^"]+)">

It'd be interesting to know what it is you are getting, to see whether or
not it matches.

Click to expand...

Below is the output from packet sniffing a connection with SSL turned
off:

/usr/local/bin/tcpflow[448]: listening on en0
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><Drop><hm:inbox/><hmutbox/><hm:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sendmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:12 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><Drop><hm:inbox/><hmutbox/><hm:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sendmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><Drop><hm:inbox/><hmutbox/><hm:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sendmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:26 GMT
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>

So, I've tried using the Exchange web address in Entourage. Fails.
I've tried using the exact IP (172.20.250.148) for my Exchange server
(taken from Outlook). Fails. Tried the hostname / domain name for my
exchange server. Fails. Tried all of the above with and without SSL
turned on. I can't think of any more combinations to try to get this
to connect. Almost everything gives me that 170 error when I try to
connect. I am using the "Syncronize Account" option in Entourage to
attempt to connect. I've also tried sending mail from that account and
I get the same error.

Chadwick · Sep 22, 2005

baochu said:
you may need to know your pre-windows 2000 name in your active
directory account, as your account ID.

If that were the case, would I not be getting a username error? I
don't even think this is connecting at all to the server. But, I am
willing to try anything at a this point. However, "pre-windows 200
name" is not something I know were to find.

Nathan Herring [MSFT] · Sep 22, 2005

It appears from the logs that you are trying to connect to Exchange 5.5,
which Entourage does not support.

The 170 error is our internal error, kNLLexerNoMatch. We use a regular
expression engine, and apparently we did not find something we expected to.
This is used in a few places, but the one that seems most likely to be
affecting you is where we try to figure out the mailbox URL from a server
response when trying to connect.

Does using "https://webmail.ourdomain.com/exchange" work w/ SSL checked?

Click to expand...

No, it does not work w/ or w/o SSL checked. I've also removed the "s"
from https and tried it both ways.

Do you get the same error when trying
"http://webmail.ourdomain.com/exchange" w/o SSL? If that's the case, you
could packet sniff...

We are looking for the following:

<BASE href="(http(s)?://[^"]+)">

It'd be interesting to know what it is you are getting, to see whether or
not it matches.

Click to expand...

Below is the output from packet sniffing a connection with SSL turned
off:

/usr/local/bin/tcpflow[448]: listening on en0
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><Drop><hm:inbox/><hmutbox/><h
m:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sen
dmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:12 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><Drop><hm:inbox/><hmutbox/><h
m:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sen
dmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"
xmlns:r="http://schemas.microsoft.com/repl/"><Drop><hm:inbox/><hmutbox/><h
m:contacts/><hm:calendar/><hm:sentitems/><hm:deleteditems/><hm:drafts/><hm:sen
dmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:26 GMT
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>

So, I've tried using the Exchange web address in Entourage. Fails.
I've tried using the exact IP (172.20.250.148) for my Exchange server
(taken from Outlook). Fails. Tried the hostname / domain name for my
exchange server. Fails. Tried all of the above with and without SSL
turned on. I can't think of any more combinations to try to get this
to connect. Almost everything gives me that 170 error when I try to
connect. I am using the "Syncronize Account" option in Entourage to
attempt to connect. I've also tried sending mail from that account and
I get the same error.

Paul Berkowitz · Sep 22, 2005

Except, of course, for mail, if you set up your mail account as an IMAP
account rather than an Exchange account and your IT admin does too at his
end.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

m:contacts/> said:
From: "Nathan Herring [MSFT]" <[email protected]>
Organization: Microsoft Corporation / Macintosh Business Unit
Newsgroups: microsoft.public.mac.office.entourage
Date: Thu, 22 Sep 2005 14:57:02 -0700
Conversation: -3260 with Entourage 2004 and Exchange Server - expert help
needed with connection
Subject: Re: -3260 with Entourage 2004 and Exchange Server - expert help
needed with connection

It appears from the logs that you are trying to connect to Exchange 5.5,
which Entourage does not support.

The 170 error is our internal error, kNLLexerNoMatch. We use a regular
expression engine, and apparently we did not find something we expected to.
This is used in a few places, but the one that seems most likely to be
affecting you is where we try to figure out the mailbox URL from a server
response when trying to connect.

Does using "https://webmail.ourdomain.com/exchange" work w/ SSL checked?

Click to expand...

No, it does not work w/ or w/o SSL checked. I've also removed the "s"
from https and tried it both ways.

Do you get the same error when trying
"http://webmail.ourdomain.com/exchange" w/o SSL? If that's the case, you
could packet sniff...

We are looking for the following:

<BASE href="(http(s)?://[^"]+)">

It'd be interesting to know what it is you are getting, to see whether or
not it matches.

Click to expand...

Below is the output from packet sniffing a connection with SSL turned
off:

/usr/local/bin/tcpflow[448]: listening on en0
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"

Click to expand...

m:contacts/> said:

dmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:12 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"

Click to expand...

m:contacts/> said:

dmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:13 GMT
Date: Wed, 21 Sep 2005 19:50:13 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>
172.020.124.034.51237-216.205.226.113.00080: PROPFIND /exchange/
HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Type: text/xml; charset="utf-8"
Depth: 0
Brief: t
Translate: F
Content-Length: 293
Accept-Encoding: gzip
Connection: Keep-Alive

172.020.124.034.51237-216.205.226.113.00080: <?xml
version="1.0"?><Dropfind xmlns="DAV:"
xmlns:hm="urn:schemas:httpmail:"

Click to expand...

m:contacts/> said:

dmsg/><hm:junkemail/><r:repl-uid/></Drop></Dropfind>
216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 501 Not Supported
Content-Length: 121
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Type: text/html
Server: Microsoft-IIS/4.0

<html><head><title>Method Not Supported</title></head>
<body><h1>The specified method is not supported</h1></body></html>
172.020.124.034.51237-216.205.226.113.00080: GET /exchange/ HTTP/1.1
Host: www.foxcablemail.com
From: 172.20.124.34
User-Agent: Entourage/11.0 (compatible; MSIE 6.0; PPC Mac OS X 10.4.2;
Tasman 1.0)
UA-OS: MacOS
UA-CPU: PPC
Accept: */*
Accept-Language: en
Content-Length: 0
Accept-Encoding: gzip
Connection: Keep-Alive

216.205.226.113.00080-172.020.124.034.51237: HTTP/1.1 200 OK
Content-Length: 218
Expires: Wed, 21 Sep 2005 19:50:26 GMT
Date: Wed, 21 Sep 2005 19:50:26 GMT
Content-Location: http://www.foxcablemail.com/exchange/USA/Default.htm
Content-Type: text/html
Server: Microsoft-IIS/4.0
Cache-Control: no-cache
Accept-Ranges: bytes
Last-Modified: Thu, 19 Oct 2000 15:00:00 GMT
ETag: "0588e40dd39c01:2671"

<HTML>




<META HTTP-EQUIV="REFRESH" CONTENT="0; URL=/exchange/logon.asp">

</HTML>

So, I've tried using the Exchange web address in Entourage. Fails.
I've tried using the exact IP (172.20.250.148) for my Exchange server
(taken from Outlook). Fails. Tried the hostname / domain name for my
exchange server. Fails. Tried all of the above with and without SSL
turned on. I can't think of any more combinations to try to get this
to connect. Almost everything gives me that 170 error when I try to
connect. I am using the "Syncronize Account" option in Entourage to
attempt to connect. I've also tried sending mail from that account and
I get the same error.

Click to expand...

--
Nathan Herring
MacBU SDE/Development

This posting is provided ³AS IS² with no warranties, and confers no rights.

-3260 with Entourage 2004 and Exchnge Server - expert help needed with connection

Chadwick

Corentin Cras-Méneur

Chadwick

Nathan Herring [MSFT]

Double H

Chadwick

Nathan Herring [MSFT]

Chadwick

baochu

Chadwick

Nathan Herring [MSFT]

Paul Berkowitz