access denied

J

jrw

I can't enter my accounts folder to change any settings, even though I
am receiving and sending mail. The error is simply "The action could
not be completed. An unknown error (-30588) occurred."

Please help. Other functions seem to be working. But no access to
make changes to account.
 
M

Mickey Stevens

This is a known issue that is caused by viewing complex HTML messages prior
to opening the Accounts window. You should be able to work around it by
re-launching Entourage and then editing your account before opening any
complex HTML messages.

If you haven't already, download and install the latest Office 2004 update,
which is Office 2004 Service Pack 1. Service Pack 1 includes a number of
fixes that are documented in this article on the Microsoft Knowledge Base:
<http://support.microsoft.com/?kbid=883951>

In Office 2004, use Microsoft AutoUpdate to get the latest updates. From
any Office application, go to Help > Check for Updates (or manually launch
Microsoft AutoUpdate from the Applications folder). If any updates are
needed, they will display in a sheet, at which point you can check them and
press the "Install" button to download and install them.

Updates can also be found at the Microsoft web site:
<http://www.microsoft.com/mac/downloads.aspx#Office2004>
 
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