Account Setup Assistant, has anybody gotten it to work?

H

HendersonD

We have 350 Macs on campus and will be deploying Office 2008 this
summer on all of them. We purchased one copy for my department just to
start getting familiar with it. We are trying to configure Entourage
2008 to work with our existing Exchange 2007 server. Both products are
fully patched and up to date.

The auto-setup in Outlook on a PC works great. Launch Outlook, click
submit a few times and it discovers everything based on the persons
login. We have not been able to get the Account Setup Assistant to
work on the Mac at all. I have been trying to find resources for
troubleshooting this but they are few and far between. Has anybody
every gotten this to work or is manual account configuration the only
way to make this work?

I do have some Applescripts that take some of the pain out of manual
account configuration but the Setup Assistant working would make life
easier
 
W

William Smith

We have 350 Macs on campus and will be deploying Office 2008 this
summer on all of them. We purchased one copy for my department just to
start getting familiar with it. We are trying to configure Entourage
2008 to work with our existing Exchange 2007 server. Both products are
fully patched and up to date.

The auto-setup in Outlook on a PC works great. Launch Outlook, click
submit a few times and it discovers everything based on the persons
login. We have not been able to get the Account Setup Assistant to
work on the Mac at all. I have been trying to find resources for
troubleshooting this but they are few and far between. Has anybody
every gotten this to work or is manual account configuration the only
way to make this work?

I do have some Applescripts that take some of the pain out of manual
account configuration but the Setup Assistant working would make life
easier
Click to expand...

This requires that your network be properly configured with domain and
DNS addresses that have correct reverse pointer addresses for your
Exchange Servers.

Page 35 of the Office 2004 Resource Kit starts with this information:

"Deployments in an Active Directory infrastructure

"When you set up the Entourage 2004 Exchange client and server, the
configuration must meet the following Active Directory and network
infrastructure requirements. Otherwise, the user must configure
the Exchange mail account manually and provide more detailed information."

<http://download.microsoft.com/downl...de/MicrosoftOfficeforMac2004ResourceKitv2.pdf>

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
H

HendersonD

I am fairly certain that my DNS is setup correclty.I did some packet
captures today of all traffic to and from my Mac as Entourage
attempted to auto-configure itself. Here are the packets:

http://www.victorschools.org/files/3234/Entourage Packets.pdf

The IP Address of my Mac is 10.121.88.110
The IP Address of my domain controller is 10.121.125.101

If you look at packet 3, it appears that Entourage found my domain
controller.
If you look at packet 4, there is a "Name Does Not Exist" sent from
the domain controller back to the Mac

The same thing happens again in packets 9 and 10 and then the
Entourage client auto-configuration comes back with a message saying
it did not work. Any idea exactly what "Name" it is looking for and
why my domain controller cannot supply this to Entourage?
 
C

Chip Old

We have 350 Macs on campus and will be deploying Office 2008 this
summer on all of them. We purchased one copy for my department just to
start getting familiar with it. We are trying to configure Entourage
2008 to work with our existing Exchange 2007 server. Both products are
fully patched and up to date.

The auto-setup in Outlook on a PC works great. Launch Outlook, click
submit a few times and it discovers everything based on the persons
login. We have not been able to get the Account Setup Assistant to
work on the Mac at all. I have been trying to find resources for
troubleshooting this but they are few and far between. Has anybody
every gotten this to work or is manual account configuration the only
way to make this work?
Click to expand...

We have a similar situation between Exchange 2007 server and Entourage 2008
clients. Auto-discover works perfectly on our Windows machines using
Outlook 2007, but we have had mixed results with auto-discover in Entourage
2008. It sometimes works, but not always. When it does work, the following
problems always occur:

- In order for the new (to Entourage) "out of office" function to work,
Entourage must connect to the front-end client access server (CAS).
Auto-discovery connects Entourage to the back-end mailbox server (MBX).
That's fine for mail, contacts and calendar, but it disables out-of-office.

- In order for public folders and free/busy info to work, Entourage has to
connect to the back-end (MBX). Auto-discovery doesn't configure that at
all, so it must be done manually in the Advanced

- Sometimes auto-discovery finds one of our three domain controllers for
LDAP services, but usually not.

Microsoft's pat response is "Your DNS is misconfigured" (it isn't) or "you
don't meet all the requirements described in the Resource Kit" (we do).

I don't really care. We are primary an (ugh!) Windows shop with relatively
few Mac users so it's easy enough to configure Entourage 2008 manually.
Still, it would be nice if auto-discover actually discovered what Entourage
needs...
 
H

HendersonD

I have a lot more Mac users and am disappointed this does not work. I
have talked to two other people in other organizations that run
Exchange 2007 and Entourage 2008 and neither of them have been able to
get auto-configure to work. I am thinking it might be a Microsoft
problem but I am not completely ruling out some misconfiguration on my
end, although as I hear of more users having the same problem the odds
of that are getting smaller. Is there a way I can open a support
ticket with Microsoft on this? Talk to the Microsoft business unit to
get some expertise on this?
 
H

HendersonD

Any ideas on either how to make auto-setup work or where I can go for
help to get this solved?
 
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