Account Verification Failure

B

BoomerJ

We have upgraded to Office 2008 and installed it on new imac's with
OS
X 10.5.4.
When I try to Verify an account to the Exchange server I get the
error:
Verifying Exchange account "Verification Failed: "Logon failure:
unknown user name or bad password" (-17900 )
The only way I can fix the problem is to setup the main user as an
admin on the system.
Any ideas on a fix?
Thanks
 
C

Corentin Cras-Méneur

BoomerJ said:
When I try to Verify an account to the Exchange server I get the
error:
Verifying Exchange account "Verification Failed: "Logon failure:
unknown user name or bad password" (-17900 )
The only way I can fix the problem is to setup the main user as an
admin on the system.
Any ideas on a fix?
Click to expand...


I really have no clue why the user has to be admin on the machine. I see
no good reason for that.
I usually see these errors in the following situations:
- corrupted keychain: repair it through the Keychain first aid command
in the Keychain Access application, or delete the Exchange entry in the
Keychain to let Entourage re-create one.
- improperly configured account: usually people forget the domain, or
use a short name instead of the long one...


In either cases, being Admin shouldn't help in any way,

Corentin
 
B

Barry Wainwright

BoomerJ said:
We have upgraded to Office 2008 and installed it on new imac's with
OS
X 10.5.4.
When I try to Verify an account to the Exchange server I get the
error:
Verifying Exchange account "Verification Failed: "Logon failure:
unknown user name or bad password" (-17900 )
The only way I can fix the problem is to setup the main user as an
admin on the system.
Any ideas on a fix?
Thanks
Click to expand...

can you log into Outlook Web Access with Safari (or Firefox) using the
non-admin account?

If you can (and I see no reason why the account status should affect
that) then you should be able to log in with Entourage.

Double-check every character of the account information and try again.
 
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