Address book contact mail still treated as junk

H

honeyboy

Mail from one of my address book contacts has suddenly started being
routed to the Junk mail folder. Entourage help states that address book
contacts are never treated as junk. I've checked the address of the
incoming mail and it tallies with my address book entry, indeed the
address in the mail header has the contact icon beside it.

I've looked at my junk mail rules and can see no entry that bears any
resemblance to the subject, domain or body of the mail. I've added the
sender's domain to my safe domain's list. I've searched the group
archive and found a suggestion to rebuild the database, which I've
done, saving about 300 Mb but it's not solved the junk problem. The
next stage is to delete all my rules, which I'm reluctant to do as it
saves me time having to delete about 10 or more mails a day that escape
the regular Junk filter.

Anyone any ideas?

Thanks
 
J

jhs

honeyboy said:
Mail from one of my address book contacts has suddenly started being
routed to the Junk mail folder. Entourage help states that address book
contacts are never treated as junk. I've checked the address of the
incoming mail and it tallies with my address book entry, indeed the
address in the mail header has the contact icon beside it.

I've looked at my junk mail rules and can see no entry that bears any
resemblance to the subject, domain or body of the mail. I've added the
sender's domain to my safe domain's list. I've searched the group
archive and found a suggestion to rebuild the database, which I've
done, saving about 300 Mb but it's not solved the junk problem. The
next stage is to delete all my rules, which I'm reluctant to do as it
saves me time having to delete about 10 or more mails a day that escape
the regular Junk filter.

Anyone any ideas?

Thanks
Click to expand...
 
P

Paul Berkowitz

Mail from one of my address book contacts has suddenly started being
routed to the Junk mail folder. Entourage help states that address book
contacts are never treated as junk. I've checked the address of the
incoming mail and it tallies with my address book entry, indeed the
address in the mail header has the contact icon beside it.

I've looked at my junk mail rules and can see no entry that bears any
resemblance to the subject, domain or body of the mail. I've added the
sender's domain to my safe domain's list. I've searched the group
archive and found a suggestion to rebuild the database, which I've
done, saving about 300 Mb but it's not solved the junk problem. The
next stage is to delete all my rules, which I'm reluctant to do as it
saves me time having to delete about 10 or more mails a day that escape
the regular Junk filter.

Anyone any ideas?
Click to expand...

It must be a rule, which follows the Junk Mail Filter and can override it.
So you'll need to check your rules.

--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

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