address book not alphabatized

B

Bob Iverson

For some reason, The address book is not correctly alphabatized.
these are contacts that were on exchange server and were imported when
Entouage synchronized for the first time. I cannot find a way to sort them
correctly. Any ideas?
 
M

Mickey Stevens

Click the "Name" column to make sure that is what Entourage is sorting by.
Remember that even though Entourage displays the contacts in a First Last
format, the sorting is done by last name when you are sorting by the Name
column.

Make sure that there aren't any spaces or ~'s in the Last Name field of the
contacts that don't seem to be sorting correctly. A space will cause the
contact to be placed at the top of the list, and a ~ will cause it to be
placed at the end. Also, the sorting will not be correct if the entire name
is in the first name field or the last name field; for sorting to work
properly, the first and last names must be in the proper fields.

If all of the contacts seem to be properly formatted, but sorting by name
still doesn't work properly, that could be a sign of database corruption.
Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage -> Turn Off Office Notifications.
Now, quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.
 
B

Bob Iverson

-----Original Message-----
Click the "Name" column to make sure that is what Entourage is sorting by.
Remember that even though Entourage displays the contacts in a First Last
format, the sorting is done by last name when you are sorting by the Name
column.

Make sure that there aren't any spaces or ~'s in the Last Name field of the
contacts that don't seem to be sorting correctly. A space will cause the
contact to be placed at the top of the list, and a ~ will cause it to be
placed at the end. Also, the sorting will not be correct if the entire name
is in the first name field or the last name field; for sorting to work
properly, the first and last names must be in the proper fields.

If all of the contacts seem to be properly formatted, but sorting by name
still doesn't work properly, that could be a sign of database corruption.
Try rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²

In Entourage X, first go to Entourage -> Turn Off Office Notifications.
Now, quit Entourage, and then restart Entourage holding down the Option key.
When the Rebuild dialog box comes up, choose to do a Typical Rebuild. If
that does not fix the problem, repeat the procedure, instead opting to do
the Advanced Rebuild.

In Entourage 2001, quit Entourage, and then restart Entourage holding down
the Option key. When the Rebuild dialog box comes up, choose to do a
Typical Rebuild. If that does not fix the problem, repeat the procedure,
instead opting to do the Advanced Rebuild.



--
Mickey Stevens (Microsoft MVP for Office:mac)
PowerPoint FAQ featuring PowerPoint:mac: <http://www.pptfaq.com/>
Entourage Help Page: <http://www.entourage.mvps.org/>

.
Click to expand...
 
B

Bob Iverson

Rebuilding the database did the trick with the exception of a couple of
entries that did not come in properly. I re-entered the correct information
and all is well now. Thank you!!!
 
Top