Address Book problem.............

[Hoock the Spook]

When I right click on the CONTACTS icon and select PROPERTIES and then the
menu tab "OUTLOOK ADDRESS BOOK", the item that says:
"Show this folder as an email address book" is greyed out and I cannot tick
the box.
I have been through the TOOLS/EMAIL ACCOUNTS procedure but cannot seem to
get an address book going.
As I only installed OUTLOOK a few days ago, I suspect that when I went
through the initial configuration process, something has been missed there.
I am on CABLE and previously used Outlook Express.
Thanks all

 

[Russ Valentine [MVP-Outlook]]

Ample instructions on how to configure the Outlook Address Book are in the
KB:
http://support.microsoft.com/default.aspx?scid=kb;en-us;287563&Product=ol2002

Post what part of these instructions you tried that didn't work.

 

[Hoock the Spook]

Thanks for help but when I get to step 3 the following occurs:

After 3 instead of getting "Select destination folder" I get a file or box
headed "Import a file"---all the options are greyed out plus the next
button----there is provision to type in something in the white box headed
"File to Import" and there is a browse button along side of it??????????

 

[Russ Valentine [MVP-Outlook]]

Not sure what you're reading, but the article I posted has no such step.
Provide clearer information. Time to include some meaningful information
like your Outlook version and information store.

 

[Hoock the Spook]

Sorry for confusion..... think I have isolated it down to the fact that I
don't have a Personal Address Book (.pst)
I have gone through the HELP and created one called DICK and everything
worked fine. I have checked in the Data File Locations and it is definately
there along with the standard OUTLOOK (pst) file. Problem is that I cannot
seem to view this DICK folder. Under VIEW x ALL FOLDERS it is not shown. If
I could somehow get it onto the OUTLOOK SHORTCUT BAR I know how to drop/drag
the contacts from the present contacts folder to the new one. But would this
help? Using Outlook 2002 (10.2627.2625) Thanks for assistance

 

[Russ Valentine [MVP-Outlook]]

This does not make sense. Personal Address Book and a PST file are not the
same. You should not use the former--it was replaced by the Outlook Address
Book. You cannot open Outlook without the latter, so you must have had a PST
file all along or else you could not open Outlook or see Contacts. So are
you saying you have now created a second PST file? You would not need that.
I cannot post instructions that are any clearer than the KB article. State
the steps you used and what didn't work for you.