Addressing message in Office 2004

[BobW]

I recently had a problem addressing a message to a person in my address
book to whom I had previously sent messages without a problem. His
name did not appear automatically from the address book when I typed
his name in (i.e. it did not appear on the list), nor did it appear
from the recently sent list after I manually had sent him a message.

When I did an address search for him, the e-mail address was listed.
When I opened the contact in the "edit" window, the e-mail address did
not appear. It did appear when I saved the contact, although I had not
modified it, and now appears to work fine.

Does anyone know what may have caused this, as I am concerned it will
happen with other contacts? I did the database verification, which
indicated no problem. I did not rebuild the database.

The only "new" thing is that I upgraded from Office X a couple of
months ago.

Thanks.

 

[Mickey Stevens]

It's possible there's database corruption, in which case you should try
rebuilding the database.

In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the "Verify database integrity" button, and check the results.
There might be corruption. If so, click the ³Rebuild Database² button, and
click ³Continue.²