Aftereffects of power outage?

H

HG

I think because of a power outage while the computer was on, something
happened to Entourage. The font looks weird, it won't follow the
preferences set (eg.g., to boldface unread messages), the ADD button
is grayed out upon spell checking, etc. These are the things I have
done to fix it so far, and nothing has worked: (1) trashed preferences
in System Folder and User Library folder; (2) updated to Office
10.1.4; (3) rebuilt the database twice, both typical and advanced, and
trashed the old database and cache folder. I am out of ideas other
than the drastic one of reinstalling the whole Office suite, which
would mean tons of work setting it all up again, and I'm not sure of
the best way to complete such a process. I would appreciate any
suggestions for me to try.

CALF
 
B

Beth Rosengard

Hi CALF,

Try repairing disk permissions:

For OS 10.2.x:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

And if you're having trouble with any other applications or functions, you
may want to think about a third party disk repair app, like Disk Warrior.

Also try rebooting your computer if you haven't already.

Which preferences did you trash? Try this if you haven't already:

To test your Preference files, quit *all* Office Applications.
Navigate to your ~/library/preferences/Microsoft folder. Rename the
Microsoft Component Preferences, Entourage Preferences, and Microsoft Office
Settings (10) files. When you restart Entourage, these files will be
recreated. If all is well, you can trash the old files. If it doesn't
help, you can trash the new files and rename the old ones back.

Finally, if all else fails, yes you should remove and reinstall Office.
It's not that drastic, just time-consuming. Here's how:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Also don't forget to install any Value Pack
items you need. Now reinstall Office X using the installer on the CD or do
a Drag & Drop to the Applications folder. When you've finished, you'll need
to download (<http://www.microsoft.com/mac/download/>) and install the
Office X 10.1.2 & 10.1.4 updaters.

Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <http://www.entourage.mvps.org/backup.html>.

Hope this helps.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.html>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
 
M

Mickey Stevens

You might have multiple Microsoft User Data folders scattered around your
drive(s), but only one can be active at a time. The location in your
situation can be found here:
<http://www.entourage.mvps.org/faq/faqs.html#anchor-1a>

Remember the "~" represents HD/Users/<Your User>/, or what appears when you
select Go -> Home in the Finder.

On 8/13/03 5:26 PM, in article
 
H

HG

Thanks for your clarification. I'm hoping I can safely delete that
extra MUD folder. However, I need to ask whether it makes a difference
that I don't login as a user but as the admin all the time. I know I
should be using the Home identity, but I got started with the computer
before I knew that and didn't (and still don't) know how to make
everything under admin accessible to me under another identity. So my
question is this: is the real MUD folder still going to be in my home
identity if I installed Office as admin in the main domain and not in
my user domain? And second, I just want to make sure there is only
supposed to be one MUD folder on the whole system -- so if you saved
that folder when reinstalling, you would be able to replace everything
you had. Where do you save it, BTW? I really botched things up when I
moved one merely to the desktop.

Thanks,
Hazel
 
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