All gone

M

MacDaddy303

After starting EN 10.1.1 under Panther for the 2nd time in two weeks
all my data is gone. When I check my Microsoft User Data, all my old
data is lost and it appears as if I have just installed EN for the
first time. Wherever I look on my harddisk, I am not able to find the
old data.
How can this happen?
I must say though that I have 2 Microsoft User Data folders on my
harddisk but in different locations. The "old" folder still contains
the "old" data from the time before the trouble with EN started, it is
my backup. The recent one is located in my DOCUMENTS
(User/Documents/...) folder.
Any help is much appreciated...

Thomas
 
D

Diane Ross

After starting EN 10.1.1 under Panther for the 2nd time in two weeks
all my data is gone.
Click to expand...

You need three updaters:

Office 10.1.2

Office 10.1.4

Office 10.1.5

Download links here:<http://www.entourage.mvps.org/version.html>

Be sure to disconnect from the internet for updating 10.1.2 if you are
running Panther. More Info:
When I check my Microsoft User Data, all my old
data is lost and it appears as if I have just installed EN for the
first time. Wherever I look on my harddisk, I am not able to find the
old data.
How can this happen?
I must say though that I have 2 Microsoft User Data folders on my
harddisk but in different locations.
Click to expand...

Select Switch Identity and see if your old identity is still listed. If it's
not there, then...



It's possible that Entourage is looking in the wrong location for your MUD
folder. You probably have more than one Documents folder.

(In your case
you might even have 3 Microsoft User Data folders)

Entourage expects the folder to be in your Documents folder. For OS X
users, that's the Documents folder in your User's folder.



Open Entourage, create a new identity and name it something unique so you
can do a search on it and it will be the only thing that shows up.

Now do a
search in the Finder for this new identity. This will tell you where
Entourage is looking for Identities.




Fix if you have more than one Microsoft User Data Folder...



Move the identity folder you want to use to the Office Identities folder
that Entourage is recognizing. Your identity is named "Main" by default. Be
sure to rename one so you do not overwrite.



Switch Identities to view your mail. If you have not used the new identity,
delete it. If you have used it and want to combine the new mail with your
original database, just drag each folder to the desktop. this creates an
MBOX file. Switch identities. Drag the MBOX files into the folder window of
Entourage.



Remember keep a backup of all data before deleting.
 
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