10.3.5 and it will not let me see what version beacuse of the spinnign thing
but I am using office 2004
Try launching with the Shift key depressed. In Entourage 2004, this
prevents any schedules from running on startup. If that works, it is likely
that there is a corrupt message on the server that Entourage is trying to
download. Recently, malformed junk mail has exploited a bug in the Junk
Mail Filter included with Entourage X and 2001 that causes the entire
program to crash when Entourage attempts to download and process the
message. Microsoft has posted a workaround at their web site:
<
http://support.microsoft.com/?kbid=837065>
Entourage 2004 includes improvements that allows it to download most of the
commonly-received junk messages that crashed earlier versions. There is no
corresponding update for Entourage 2001 or X.
Be aware that there are some types of messages that will crash any version
of Entourage regardless of whether the Junk Filter is turned on or off. If
you are crashing on receiving mail, it is likely happening because of a
corrupt message on the server. Work through the steps on the "Crashes" page
on The Entourage Help Page to resolve the problem.
<
http://www.entourage.mvps.org/troubleshoot/send_receive/crashes_hangs.html>
If that doesn't work, try rebuilding the database.
In Entourage 2004, you must launch the Microsoft Database Utility.
1. Launch Entourage, holding down the ³Option² key. Or, launch the
Database Utility separately; it is located in HD/Applications/Microsoft
Office 2004/Office/.
2. If you are prompted, allow the Database Utility to quit open Office
applications.
3. Once the Database Utility is open, select your identity from the list at
the top.
4. Click the ³Rebuild Database² button, and click ³Continue.²
