attachment problem

C

corporatemonkey

Hi,
I have recently started using entourage 2004 on my G4 Mac which is
running OSX 10.4.
The problem I have is that when I attach a .jpeg or a pdf file to a
message the recipient receives the message but the attachment is just a
mess of code and the accompanying error says 'This message is in MIME
format. Since your mail reader does not understand this format, some or
all of this message may not be legible'.

I have tried sending in html format with the same result.

What am I doing wrong?

Hope someone can help, thanks.
 
A

Adam Bailey

corporatemonkey said:
The problem I have is that when I attach a .jpeg or a pdf file to a
message the recipient receives the message but the attachment is just a
mess of code and the accompanying error says 'This message is in MIME
format. Since your mail reader does not understand this format, some or
all of this message may not be legible'.
Click to expand...

What encoding method are you using for these attachments? It should say
below the attachments window, starting with "Encode for..."

I recommend "Windows (MIME/Base64) for data files.
 
C

corporatemonkey

Thanks Adam - I am using (AnyComputer) AppleDouble, I am only having
problems with graphic files. It doesn't seem to matter wether the
recipients computer is a Mac or a PC the error message is the same
 
A

Adam Bailey

corporatemonkey said:
Thanks Adam - I am using (AnyComputer) AppleDouble, I am only having
problems with graphic files. It doesn't seem to matter wether the
recipients computer is a Mac or a PC the error message is the same
Click to expand...

I recommend using Base64 for any data files.
 
D

Diane Ross

Hi,
I have recently started using entourage 2004 on my G4 Mac which is
running OSX 10.4.
The problem I have is that when I attach a .jpeg or a pdf file to a
message the recipient receives the message but the attachment is just a
mess of code and the accompanying error says 'This message is in MIME
format. Since your mail reader does not understand this format, some or
all of this message may not be legible'.

I have tried sending in html format with the same result.

What am I doing wrong?

Hope someone can help, thanks.
Click to expand...

Do you have Little Snitch installed? I remember a problem with Little Snitch
in the past corrupting attachments in Entourage that was supposed to be
fixed with an update.

Instead of checking "Windows (MIME/Base64) try append file name extensions.

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
The Entourage Blog lists the EHP as one of the top five Microsoft Entourage
resources.
<http://blogs.msdn.com/entourage/>
 
C

corporatemonkey

Thanks Diane. I don't have Little Snitch installed and have tried
appending file name extensions all with the same result. Why would
checking Windows (MIME/Base 64) make any difference when the error
message I get says that encryption method is the problem? In fact it
seems to end up as a MIME/Base 64 encrypted message regardless of which
option I choose (usually Any Computer(Apple Double) ) Obviously some
setting or other is incorrect but I just can't find it... very
frustrating! I'm sure it would only take seconds to fix for someone
with more experience of Entourage on Mac than I have.
Thanks again and any other ideas would be very welcome.
 
B

Barry Wainwright [MVP]

That 'error' message is part of any MIME message - it is text that is
included in the message source, but is outside of any MIME 'parts', so will
not be displayed in a MIME compliant reader.

Do you know what your recipients are using to receive your messages?
 
B

Billie

Good Morning,

I have been experiencing the same trouble, it seems. It happens when I
attempt to send Jpeg files to a PC user. I believe he is using Outlook.
In one reply from him, there was a line at the bottom saying the
message was truncated. Although this had happened before (lately), it
is a new phenomenon, generally speaking. I used to send jpegs to him
with success.

Out of desperation (and limited knowlege) I went to the Mac utility to
check my hard drive and ran it. It found some sort of error and fixed
it. I sent a batch of jpegs to another contact (also using Outlook)
last night with appearant success, though I will try my other contact
again this morning.

In the reply message from my succesful attempt, there was (again) a
pane at the top (with a verticle slider), the contents of which read:
Received: from NNGLap1 [63.200.191.158] by nella.net with ESMTP
(SMTPD32-7.15) id A7FB1D00A0; Sun, 26 Nov 2006 22:38:51 -0800
From: "Steven C. Nella" <[email protected]>
To: "'Billie Jean Redemeyer'" <[email protected]>
Subject: RE: <no subject>
Date: Sun, 26 Nov 2006 22:38:52 -0800
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----=_NextPart_000_0D53_01C711AB.A5F86DF0"
X-Mailer: Microsoft Office Outlook 11
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.2962
Thread-Index: AccR1tnpGKbcWH3KEduP3AANkzDAsgAF8z0g
In-Reply-To: <C18FA004.49F%[email protected]>
X-RCPT-TO: <[email protected]>
Status: U
X-UIDL: 449635441

My G5 is "stock", so to speak- nothing but common software :Office for
Mac, CS2 Creative Suite, Capture One, I View and related photograpgy
software.

If it makes any difference, I have noted that sending jpegs was
steadily disinegrating. More than two messages containg small (300K)
file attachments would grind the delievery process to a near hault. THe
day I sent the first batch, I found that the Mac took 12 hours to
deliever 4 messages.

It is connected to a router (My PC is too (no problems there) and I
have wireless broadband.

I hope this lengthy missive sparks something that can help us get back
on track.
Many thanks,
BIllie
 
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