Attachments not saving work

D

ddaddy2420

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: Exchange

Say i receive an email with an excel spreadsheet attached. I open the attachment inside the email. I then make changes to the excel spreadsheet that i have just opened. I attempt to close the spreadsheet and it asks me to save the document, i click yes to save it. I then go to forward the email to someone else with the updated information i have just added to the excel file, but the file is not the new version of the one i have just worked on. Why wouldn't it have saved my new information in the email so i can send it back with an updated file?

Also one thing I notice is happening, let's say i open a file called confused.xls, when i open the file it the file has a new name, confused(1).xls. Why would entourage be opening a copy of the original file and not the original file? I believe this has something to do with my original problem. Any help?

Thanks in advance,
Dale
 
M

Michel Bintener

Hi Dale,

Entourage does not open the file attached to the message, as it is stored on
the Exchange server; instead, it will create a copy in a local cache folder
to allow you to open it. The modifications you make to that Excel
spreadsheet are therefore not made to the file inside the e-mail message,
but to the local copy. When you forward the message, you therefore forward
the untouched copy on the server instead of the local copy that has just
been modified.

For reasons like this, it is always better to drag the attached file to the
local hard disk and to work with that file instead. Once you are done,
attach the new file to the message window instead of forwarding the old one.
 
E

Ed Kimball

Hi Dale,

Entourage does not open the file attached to the message, as it is stored on
the Exchange server; instead, it will create a copy in a local cache folder
to allow you to open it. The modifications you make to that Excel
spreadsheet are therefore not made to the file inside the e-mail message,
but to the local copy. When you forward the message, you therefore forward
the untouched copy on the server instead of the local copy that has just
been modified.

For reasons like this, it is always better to drag the attached file to the
local hard disk and to work with that file instead. Once you are done,
attach the new file to the message window instead of forwarding the old one.
Click to expand...

That's true not only for Exchange accounts. If you open an attachment in a
POP or IMAP account, Entourage saves a copy in Microsoft User Data/Saved
Attachments and opens that. But it does not attach that copy to your e-mail
if you edit the copy.
 
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