Authentication failure on Entourage

K

kbhughes

I have a new Mac and keep getting authentication failure on some of my
incoming mail. I have 3 emails w/ 2 as subset email accounts coming
in. I get some mail but not all.

I know this because I have not changed over from my PC using Outlook,
I can see what actually is making it through. Before I shut down my
PC, I wanted to make sure all mail was coming through and it is not.
I have Verizon as my email provider.

What could be the problem? How do I go about resolving it?

Thanks,

KB
 
D

Diane Ross

I have a new Mac and keep getting authentication failure on some of my
incoming mail. I have 3 emails w/ 2 as subset email accounts coming
in. I get some mail but not all.
Click to expand...

If you can send but not receive you have a bad POP or IMAP configuration

You can try re-entering info.
You can delete account and create a new one.
Using copy/paste can result in an extra space being added. Type carefully.
Check your Keychain for corruption.

For more help troubleshooting send & receive problems see:

<http://www.entourage.mvps.org/troubleshoot/send_receive.html>

--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
Top