If automatic polling once worked and now fails, you also need to examine
what changes were made to your setup before automatic polling stopped
working.
In general, here are the reasons automatic polling might fail in Outlook:
1. You have created an unrealistic polling interval. Many users set their
polling interval to 1 minute thinking they will be downloading mail
continuously as it arrives. Such settings are not recommended. They put an
unnecessary strain on mail servers and can create conflicting polling
requests that can damage your Send/Receive Group or even your account
settings. 10 minutes is the recommended minimum.
2. While exiting Outlook, you inadvertently set your profile to Work
Offline (this option is immediately above the Exit command in the File
menu).
3. You have a damaged Send/Receive Group as documented here:
http://support.microsoft.com/support/kb/articles/q312/3/36.asp
4. You have overridden your Send/Receive Group settings as documented
here:
http://support.microsoft.com/support/kb/articles/q320/8/36.asp
5. Your mail account settings are corrupt. Recreate your mail account from
scratch.
6. Firewall software is blocking your transmission. Disable your Firewall
temporarily to see if automatic polling is restored.
--
Russ Valentine
[MVP-Outlook]
Bryce said:
It's Outlook 2003.
Mail account is smtp off our 2003 SBS server.
connection is through the LAN here.
Polling settings are: Tools|OPtions|Mail Setup----
The "Send immediately when connect" box is checked
Bryce.
Russ Valentine said:
Hints?
You first.
The hints we would need is your Outlook version, mail account type,
connection type and automatic polling settings.
--
Russ Valentine
[MVP-Outlook]
Under tools and uptions and Mail Setup, I've got the box checked "send
immediately when connected".
But still, this person needs to hit the send/receive button. Any hints
on what might be going on?
Bryce.
