Baffling Contact Behavior

[Dpiesowocki]

We have two Administrative Assistants who share each other's contact lists.
For some reason, one user reported her contacts had gone missing, but when we
looked closer, they were still there, but the display had changed from last
name/first name to email address. This appears to happen only when they send
an email using that contact. I have looked all over for documentation on how
to fix this and have submitted to various groups, but to no avail. Does
anyone have any idea how I can get this behavior to stop?

 

[Sue Mosher [MVP-Outlook]]

What display where?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Dpiesowocki]

When they click on their contacts list in Outlook (2000) the display of the
items which have been used to email have changed from last name first name to
email address.

 

[Sue Mosher [MVP-Outlook]]

Please be precise. By "contacts list," do you mean the Contacts folder in the main Outlook window or a list in the address book? If the former, what view are you displaying? If the latter, what email mode -- Corporate/Workgroup or INternet Mail Only? Check Help | About.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Dpiesowocki]

The main contacts folder in the folder view list of their Outlook 2000
client. The view is Address Cards. The email mode is Corporate/Workgroup
(using Exchange 5.5 on the back end).

 

[Sue Mosher [MVP-Outlook]]

The default for the Address Cards view is to show the File As field as the first line of each contact entry. Maybe she change that default, in which case resetting the view should restore the earlier behavior. Or maybe she's entering the email address as the File As text.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Dpiesowocki]

Okay, so I checked the default view of the Address Cards and the File As
field is Last Name, First Name not only on her computer but also on all other
computer users who share her contacts list. Any other thoughts?

 

[Sue Mosher [MVP-Outlook]]

Open one of the contacts and see what's listed in its File As field.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Dpiesowocki]

Last Name, First Name

Okay, so I checked the default view of the Address Cards and the File As
field is Last Name, First Name not only on her computer but also on all other
computer users who share her contacts list. Any other thoughts?