Blackberry not showing Entourage (via Webdav exchange) Sent Items

[unserrer]

Hello

My CEO liked the Macbook Air I got so much he went a bought one
himself.

However, he's about ready to bin it as he relies on his Blackberry in
a very big way. A huge issue for him is when he sends an email from
Entourage it does not show up as sent on his Blackberry yet it does
when he sends it from Outlook.

Before the MBA goes back in the box any ideas?

 

[rbendalin]

Hello

My CEO liked the Macbook Air I got so much he went a bought one
himself.

However, he's about ready to bin it as he relies on his Blackberry in
a very big way. A huge issue for him is when he sends an email from
Entourage it does not show up as sent on his Blackberry yet it does
when he sends it from Outlook.

Before the MBA goes back in the box any ideas?

See article from RIM website reproduced below. Sorry to say this is a
known (and VERY FRUSTRATING) issue. I had this issue with Entourage
2004, and was very hopeful that Entourage 2008 would fix it. It
obviously did not. The article is dated 2006, but as recently as last
month, I confirmed with RIM that it is still not resolved. So, it
seems your best option is to have your CEO put the MBA back in the
box, and send it to me (I've learned to deal with it).

FROM THE RIM WEBSITE:

Known Issues - Messages sent from Entourage do not appear on the
BlackBerry device
Last Updated: 04 August 2006
Article Number: KB-05382
Summary
This article applies to the following:
BlackBerry® Enterprise Server software versions 4.0 and later for
Microsoft® Exchange
Microsoft Entourage®
SDR98016
Problem
When you send a message from an Entourage client with an Exchange
Server account connected to a BlackBerry
Enterprise Server, the message does not does not appear on the
BlackBerry device.
This is a previously reported issue that has been escalated internally
to our development team. No resolution
time frame is currently available.
Keywords
Entourage, 98016