Blank HTML Emails in Entourage

Z

zlee1

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel
Email Client: pop

This is not a question, it is an answer. I have had a lot of grief with Entourage 2008, and I finally figured out the problem. I thought I would share it here.
MacBook 2.4, 4 Geg, 320 Geg, New Aluminum Intel
Mac OS 10.5.5, Office 12.13

This mac was configured with 5 mail POP accounts. As of a certain time and date, I could not read HTML emails.

Using internet resources, I deleted caches, deleted fonts, rebuilt the database, made a new office user and even created a new Mac user. I tried both POP and IMAP. I removed, reinstalled and upgraded countless times and nothing worked.

My problem has to do with international support. This mac had Hebrew installed (with the little flag in the corner.) After I deleted the international support, I was immediately able to read my HTML emails. I just wish I would have figured this out before I deleted all 27 folders and 30 rules. I'll try a Time Machine restore, maybe I'll be lucky.

Just some additional info for Microsoft. I duplicated the same settings on the similar black Macbook (older version machine, same OS version) and there is no problem with language support.
 
D

Diane Ross

My problem has to do with international support. This mac had Hebrew installed
(with the little flag in the corner.) After I deleted the international
support, I was immediately able to read my HTML emails. I just wish I would
have figured this out before I deleted all 27 folders and 30 rules. I'll try a
Time Machine restore, maybe I'll be lucky.

Thanks for posting. I'll get this added to the Entourage Help Page.
 
W

William Smith [MVP]

Just some additional info for Microsoft. I duplicated the same
settings on the similar black Macbook (older version machine, same OS
version) and there is no problem with language support.

Please be sure to let Microsoft know what you found by using the Help
--> Send Feedback mechanism in any Office application.

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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