Cahe and other problems... entourage 2004

M

mr_case

We have problem with exchange 2003 server.

Our IT. unit is going to change our mailing system from firsclass to
exchange. Its ok but now we have few problems:

1. In our work we have spread in different locations and cities. In our
workflow we must share information between each other by typing information
on emails witch customers had sended our shared email boxes (example
[email protected] sends email titled "sales-adwertisement"). Our customer
care marks there in title field "newspaper
name_weeknumber_sales-adwertisement". They also put extra information (witch
is size of ad. etc.. on same email. Production line reads it and marks in
titlefields beging "i_(name)_handles".
So that was simple in firsclass. In exchange, customer care can write
information needed, BUT production (macs) cannot see their changes in emails
unless they empty cache on their macs.
How to read changes whitout emptying caches, becourse we have do it more
than hundred time per day?? Any solution or macro....

2. Same kind of problem is when mac peoples wish to write their"name" and i
"handle this" in title field or imail. they cant. We have to resend forward
the same message and mail and then can others see changes...
Any solution??

3. Any way to get incoming versions of exchange firstclass exellent ability
to see message history(who have read it, downloaded documents etc...)
 
W

William Smith

mr_case said:
We have problem with exchange 2003 server.

Our IT. unit is going to change our mailing system from firsclass to
exchange. Its ok but now we have few problems:

1. In our work we have spread in different locations and cities. In our
workflow we must share information between each other by typing information
on emails witch customers had sended our shared email boxes (example
[email protected] sends email titled "sales-adwertisement"). Our customer
care marks there in title field "newspaper
name_weeknumber_sales-adwertisement". They also put extra information (witch
is size of ad. etc.. on same email. Production line reads it and marks in
titlefields beging "i_(name)_handles".
So that was simple in firsclass. In exchange, customer care can write
information needed, BUT production (macs) cannot see their changes in emails
unless they empty cache on their macs.
How to read changes whitout emptying caches, becourse we have do it more
than hundred time per day?? Any solution or macro....

2. Same kind of problem is when mac peoples wish to write their"name" and i
"handle this" in title field or imail. they cant. We have to resend forward
the same message and mail and then can others see changes...
Any solution??

3. Any way to get incoming versions of exchange firstclass exellent ability
to see message history(who have read it, downloaded documents etc...)
Click to expand...

Entourage does not have the ability to edit messages that still reside
on servers. The only workaround that I've seen is to copy the message
locally (drag the message into a folder under Folders on my Computer),
edit the message and then drag it back to the Exchange Server.

This is a feature that many folks would appreciate having. Be sure to
let Microsoft know you want this feature by sending them feedback using
the Help --> Send Feedback tool in any Office application.

Entourage does not (not sure about Outlook for Windows) have the ability
to show message history.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
 
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