Calendar and My Day

A

Andre Rowe

I¹m a new Entourage user and I went with it so I could have all Email,
Calendar, Contacts, ... Everything in one program. The issues that I am
having are:

1) Whenever I move to the calendar portion of Entourage, I get an error
stating that ³Microsoft Database has encountered a problem and needs to
close². I send the report to Microsoft and then I can access the calendar,
but I cannot make an entry on the calendar. I have checked the database and
have even went and deleted it and started a new one. The problem just
started up again.

2) My Day has the same problems. Whenever I click on the My Day button I
get an error and I have to have the database daemon restart. But it stays
in that loop it never breaks out of it unless I tell it not to start My Day.

Any help with these two issues would be great because Entourage is a good
product and I want to be able to make the most out of it. Especially since
I¹ve paid money for it.
 
A

Andre Rowe

I¹m a new Entourage user and I went with it so I could have all Email,
Calendar, Contacts, ... Everything in one program. The issues that I am
having are:

1) Whenever I move to the calendar portion of Entourage, I get an error
stating that ³Microsoft Database has encountered a problem and needs to
close². I send the report to Microsoft and then I can access the calendar,
but I cannot make an entry on the calendar. I have checked the database and
have even went and deleted it and started a new one. The problem just started
up again.

2) My Day has the same problems. Whenever I click on the My Day button I get
an error and I have to have the database daemon restart. But it stays in that
loop it never breaks out of it unless I tell it not to start My Day.

Any help with these two issues would be great because Entourage is a good
product and I want to be able to make the most out of it. Especially since
I¹ve paid money for it.


I found more information about the database daemon error I keep getting. Here
is what the log says:

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_ARITHMETIC
Date/Time: 2008-01-24 05:27:47 -0800
Application Name: Microsoft Database Daemon
Application Bundle ID: com.microsoft.entourage.database_daemon
Application Signature: MDde
Application Version: 12.0.0.071130
Crashed Module Name: Microsoft Database Daemon
Crashed Module Version: 12.0.0.071130
Crashed Module Offset: 0x0000730a
Blame Module Name: Microsoft Database Daemon
Blame Module Version: 12.0.0.071130
Blame Module Offset: 0x0000730a
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x0000830a in __mh_execute_header + 0x0000730A (Microsoft Database
Daemon + 0x0000730a)
# 2 0x00008a1d in __mh_execute_header + 0x00007A1D (Microsoft Database
Daemon + 0x00007a1d)
# 3 0x00008b5a in __mh_execute_header + 0x00007B5A (Microsoft Database
Daemon + 0x00007b5a)
# 4 0x00008d23 in __mh_execute_header + 0x00007D23 (Microsoft Database
Daemon + 0x00007d23)
# 5 0x0001e02b in __mh_execute_header + 0x0001D02B (Microsoft Database
Daemon + 0x0001d02b)
# 6 0x0001fb9f in __mh_execute_header + 0x0001EB9F (Microsoft Database
Daemon + 0x0001eb9f)
# 7 0x00016e52 in __mh_execute_header + 0x00015E52 (Microsoft Database
Daemon + 0x00015e52)
# 8 0x0007c2a1 in __mh_execute_header + 0x0007B2A1 (Microsoft Database
Daemon + 0x0007b2a1)
# 9 0x00080ef8 in __mh_execute_header + 0x0007FEF8 (Microsoft Database
Daemon + 0x0007fef8)
# 10 0x00054356 in __mh_execute_header + 0x00053356 (Microsoft Database
Daemon + 0x00053356)
# 11 0x93664e91 in .objc_class_name___NSCFSet + 0x9351AF51 (CoreFoundation +
0x00050e91)
# 12 0x93686941 in .objc_class_name___NSCFSet + 0x9353CA01 (CoreFoundation +
0x00072941)
# 13 0x93686d38 in .objc_class_name___NSCFSet + 0x9353CDF8 (CoreFoundation +
0x00072d38)
# 14 0x96c3d8a4 in .objc_class_name_IPMDFontRange + 0x96914C84 (HIToolbox +
0x0002f8a4)
# 15 0x96c3d6bd in .objc_class_name_IPMDFontRange + 0x96914A9D (HIToolbox +
0x0002f6bd)
# 16 0x96c9c532 in .objc_class_name_IPMDFontRange + 0x96973912 (HIToolbox +
0x0008e532)
# 17 0x96c9ac8f in .objc_class_name_IPMDFontRange + 0x9697206F (HIToolbox +
0x0008cc8f)
# 18 0x0005445f in __mh_execute_header + 0x0005345F (Microsoft Database
Daemon + 0x0005345f)
# 19 0x0000318e in __mh_execute_header + 0x0000218E (Microsoft Database
Daemon + 0x0000218e)
# 20 0x000030b5 in __mh_execute_header + 0x000020B5 (Microsoft Database
Daemon + 0x000020b5)

X86 Thread State:
eax: 0x00000000 ebx: 0x0cc290a0 ecx: 0x00000000 edx:0x00000000
edi: 0x009ac2fc esi: 0x0cc290a0 ebp: 0xbfffece8 esp:0xbfffeca0
ss: 0x0000001f eip: 0x0000830a cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246


Thread 1:

# 1 0x90046a06 in _signgam + 0x8FEAD206 (libSystem.B.dylib + 0x00000a06)
# 2 0x900ceb7b in _signgam + 0x8FF3537B (libSystem.B.dylib + 0x00088b7b)
# 3 0x007b4265 in _MerpCreateSession + 0x00000B05 (merp + 0x00002265)
# 4 0x007b38cd in _MerpCreateSession + 0x0000016D (merp + 0x000018cd)
# 5 0x007b3954 in _MerpCreateSession + 0x000001F4 (merp + 0x00001954)
# 6 0x007b440d in _MerpCreateSession + 0x00000CAD (merp + 0x0000240d)
# 7 0x90077075 in _signgam + 0x8FEDD875 (libSystem.B.dylib + 0x00031075)
# 8 0x90076f32 in _signgam + 0x8FEDD732 (libSystem.B.dylib + 0x00030f32)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x900bd999 ecx: 0xb00a0a5c edx:0x90046a06
edi: 0x00000e90 esi: 0x8e1f976e ebp: 0xb00a0ac8 esp:0xb00a0a5c
ss: 0x0000001f eip: 0x90046a06 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Loaded modules:

0: Microsoft Database Daemon (12.0.0.071130 Reg=en Loc=0x0409):
/Applications/Microsoft Office 2008/Office/Microsoft Database
Daemon.app/Contents/MacOS/Microsoft Database Daemon
1: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Database
Daemon.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
2: MicrosoftComponentPlugin: /Applications/Microsoft Office
2008/Office/Microsoft Database
Daemon.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Ver
sions/12/MicrosoftComponentPlugin
3: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft Database
Daemon.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/Power
Plant
4: merp: /Applications/Microsoft Office 2008/Office/Microsoft Database
Daemon.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
5: PowerPlantCore: /Applications/Microsoft Office 2008/Office/Microsoft
Database
Daemon.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/P
owerPlantCore
6: OpenTransport:
/System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
7: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSe
rvices.framework/Versions/A/NavigationServices
8: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
9: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
10: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServ
ices.framework/Versions/A/OSServices
11: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ColorSync.framework/Versions/A/ColorSync
12: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
13: DiskArbitration:
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitratio>
n
14: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
15: CoreUI:
/System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
16: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
17: Shortcut:
/System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
18: Accelerate:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
19: Kerberos:
/System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
20: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
21: AE:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fra
mework/Versions/A/AE
22: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
23: vImage:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.f
ramework/Versions/A/vImage
24: SecurityFoundation:
/System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFou
ndation
25: LaunchServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Launch
Services.framework/Versions/A/LaunchServices
26: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Applicatio
nServices
27: libffi.dylib: /usr/lib/libffi.dylib
28: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
29: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
30: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framew
ork/Versions/A/Print
31: SecurityInterface:
/System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInte
rface
32: HelpData:
/System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
33: CoreVideo:
/System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
34: libJPEG.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
35: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConf
iguration
36: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
37: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
38: DictionaryServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Dictio
naryServices.framework/Versions/A/DictionaryServices
39: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
40: libRadiance.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
41: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScriptin
g.framework/Versions/A/OpenScripting
42: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/PrintCore.framework/Versions/A/PrintCore
43: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogn
ition.framework/Versions/A/SpeechRecognition
44: libz.1.dylib: /usr/lib/libz.1.dylib
45: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Des
ktopServicesPriv
46: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/CoreGraphics.framework/Versions/A/CoreGraphics
47: vecLib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.f
ramework/Versions/A/vecLib
48: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetw
ork.framework/Versions/A/CFNetwork
49: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Search
Kit.framework/Versions/A/SearchKit
50: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/LangAnalysis.framework/Versions/A/LangAnalysis
51: InstallServer:
/System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSe
rver
52: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
53: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
54: libsqlite3.0.dylib: /usr/lib/libsqlite3.0.dylib
55: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
56: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewo
rk/Versions/A/Help
57: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRenderin
g.framework/Versions/A/HTMLRendering
58: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
59: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
60: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
61: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.f
ramework/Versions/A/libvDSP.dylib
62: libTIFF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
63: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
64: Metadata:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metada
ta.framework/Versions/A/Metadata
65: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
66: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.f
ramework/Versions/A/libLAPACK.dylib
67: libGIF.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ImageIO.framework/Versions/A/Resources/libGIF.dylib
68: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
69: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels
.framework/Versions/A/CommonPanels
70: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
71: libGLProgrammability.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramm
ability.dylib
72: libcups.2.dylib: /usr/lib/libcups.2.dylib
73: libPng.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ImageIO.framework/Versions/A/Resources/libPng.dylib
74: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.f
ramework/Versions/A/libvMisc.dylib
75: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.f
ramework/Versions/A/libBLAS.dylib
76: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
77: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
78: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Carbon
Core.framework/Versions/A/CarbonCore
79: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
80: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
81: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framewor
k/Versions/A/Ink
82: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/QD.framework/Versions/A/QD
83: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture
.framework/Versions/A/ImageCapture
84: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.f
ramework/Versions/A/SecurityHI
85: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ATS.framework/Versions/A/ATS
86: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
87: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
88: ImageIO:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/ImageIO.framework/Versions/A/ImageIO
89: libGLImage.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dy
lib
90: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/HIServices.framework/Versions/A/HIServices
91: CoreData:
/System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
92: libbsm.dylib: /usr/lib/libbsm.dylib
93: libauto.dylib: /usr/lib/libauto.dylib
94: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.
framework/Versions/A/CarbonSound
95: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
96: CoreText:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks
/CoreText.framework/Versions/A/CoreText
97: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fr
amework/Versions/A/HIToolbox

Operating System Information
Operating System: Mac OS X 10.5.1 (Build 9B18)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1051
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: 667A261B-AFF1-4E14-8C66-8BBED77E824A
Time from launch: 0 hours, 0 minutes, 4 seconds
Total errors on this client: 53

I just don¹t understand what all of this means.
Click to expand...
 
A

Allen Watson

Quit Entourage and any other Office apps. Then, Run Activity Monitor and
check to see if there are multiple copies of the Database Daemon running. If
so, use Activity Monitor's Quit Process button to Force Quit the daemon
processes.

Go into System Preferences, User Accounts, unlock, and look at your Login
Items for your account. Delete all entries for "Database Daemon" (Entourage
will create a new one the next time you run it.)

Relaunch Entourage. Try your calendar now. Still having Problems?
 
D

Diane Ross

Most of us can¹t read logs, it¹s takes a developer to really understand
these things so don¹t feel bad. I do see a lot of framework errors. This
indicates your install is bad. Also the application in the log is >
Application Name: Microsoft Database Daemon.

It's pretty common to get multiple daemons in the Startup Items. Go to
System Preferences and select Accounts under System. Open Accounts and you
will see two tabs: Password and Login Items. Select Login Items. Look for
multiple Microsoft Database daemons. If you have more than one, delete all
and Entourage will automatically make a new one when launched.

The daemon is also known as Notifications (2004) and/or Reminders (2008).
You must quit the daemon whenever you update Office or switch Identities.

If the multiple daemon fix is not your problem that takes us back to your
install. It would be helpful to know what OS you are using. Tiger or
Leopard????

Since Office 2008 doesn't have any updates this fix below won't help. You
would need to use "Remove Office" and re-install.

If you receive a framework error, re-apply recent updates. A framework error
normally means one or more components of Office have not been updated
correctly and are now out of synch with other bits.

Also see:

<http://www.entourage.mvps.org/error/text.html#error_framework>

Let me know what you find and we can go from there to get you working
without problems.

Any terms you don't understand see Glossary:

<http://www.entourage.mvps.org/glossary/index.html>
 
A

Andre Rowe

Thanks for the tip. I thought it was working because I could actually make
a calendar entry. But after I did that an then went into the Notes section
and then back to Calendar the error reoccurred again. Also the My Day just
keeps coming back. Do have any other suggestions?
 
A

Andre Rowe

Most of us can¹t read logs, it¹s takes a developer to really understand
these things so don¹t feel bad. I do see a lot of framework errors. This
indicates your install is bad. Also the application in the log is >
Application Name: Microsoft Database Daemon.

It's pretty common to get multiple daemons in the Startup Items. Go to
System Preferences and select Accounts under System. Open Accounts and you
will see two tabs: Password and Login Items. Select Login Items. Look for
multiple Microsoft Database daemons. If you have more than one, delete all
and Entourage will automatically make a new one when launched.

The daemon is also known as Notifications (2004) and/or Reminders (2008).
You must quit the daemon whenever you update Office or switch Identities.

If the multiple daemon fix is not your problem that takes us back to your
install. It would be helpful to know what OS you are using. Tiger or
Leopard????

Since Office 2008 doesn't have any updates this fix below won't help. You
would need to use "Remove Office" and re-install.

If you receive a framework error, re-apply recent updates. A framework error
normally means one or more components of Office have not been updated
correctly and are now out of synch with other bits.

Also see:

<http://www.entourage.mvps.org/error/text.html#error_framework>

Let me know what you find and we can go from there to get you working
without problems.

Any terms you don't understand see Glossary:

<http://www.entourage.mvps.org/glossary/index.html>
Click to expand...

Where can I find a copy of "Remove Office" so I can reinstall Office 2008
for Mac. Also I am running Office 2008 on Leopard 10.5.1.
 
A

Andre Rowe

Most of us can¹t read logs, it¹s takes a developer to really understand
these things so don¹t feel bad. I do see a lot of framework errors. This
indicates your install is bad. Also the application in the log is >
Application Name: Microsoft Database Daemon.

It's pretty common to get multiple daemons in the Startup Items. Go to
System Preferences and select Accounts under System. Open Accounts and you
will see two tabs: Password and Login Items. Select Login Items. Look for
multiple Microsoft Database daemons. If you have more than one, delete all
and Entourage will automatically make a new one when launched.

The daemon is also known as Notifications (2004) and/or Reminders (2008).
You must quit the daemon whenever you update Office or switch Identities.

If the multiple daemon fix is not your problem that takes us back to your
install. It would be helpful to know what OS you are using. Tiger or
Leopard????

Since Office 2008 doesn't have any updates this fix below won't help. You
would need to use "Remove Office" and re-install.

If you receive a framework error, re-apply recent updates. A framework error
normally means one or more components of Office have not been updated
correctly and are now out of synch with other bits.

Also see:

<http://www.entourage.mvps.org/error/text.html#error_framework>

Let me know what you find and we can go from there to get you working
without problems.

Any terms you don't understand see Glossary:

<http://www.entourage.mvps.org/glossary/index.html>
Click to expand...


I found the Remove Office tool and used it. It removed preference files and
put them in Trash. I then tried to reinstall Office 2008 but the error
still returns.

Then I thought I should use Remove Office again and make sure the database
was removed from Login Items. Even after doing all of that I continue to
get the errors.

How can I completely uninstall Office 2008, so I can completely reinstall
it? Maybe that would solve the problems.
 
D

Diane Ross

I found the Remove Office tool and used it. It removed preference files and
put them in Trash. I then tried to reinstall Office 2008 but the error
still returns.

Then I thought I should use Remove Office again and make sure the database
was removed from Login Items. Even after doing all of that I continue to
get the errors.

How can I completely uninstall Office 2008, so I can completely reinstall
it? Maybe that would solve the problems.
Click to expand...

"Remove Office" is the complete removal tool. I'm thinking it's your system
files that we need to address. That's what the framework error is
indicating. You haven't mentioned if you are in Tiger or Leopard. When you
run the Apple stand alone updaters they will overwrite files that could be
corrupted.

Fix for Tiger:
Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

Leopard Fix:

There is no combo updater for Leopard yet, but running the 10.5.1 updater
might fix your problem. If no you will need to do an "Archive & Install".

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1051update
..html>

If you have Leopard, did you do a "clean" install (erase the HD and import
your docs with Migration Assistant at the initial restart after
installation), or did you upgrade over Tiger with all user accounts
remaining in place on the HD?

There are 3 types of installs:

1. Upgrade Mac OS X (the default upgrade method)*
2. Archive and Install
3. Erase and Install

This page describes what each method does:

Options to Install Leopard
<http://www.entourage.mvps.org/faq_topic/leo_options.html>
 
A

Andre Rowe

"Remove Office" is the complete removal tool. I'm thinking it's your system
files that we need to address. That's what the framework error is
indicating. You haven't mentioned if you are in Tiger or Leopard. When you
run the Apple stand alone updaters they will overwrite files that could be
corrupted.

Fix for Tiger:
Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>

Leopard Fix:

There is no combo updater for Leopard yet, but running the 10.5.1 updater
might fix your problem. If no you will need to do an "Archive & Install".

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1051update
.html>


If you have Leopard, did you do a "clean" install (erase the HD and import
your docs with Migration Assistant at the initial restart after
installation), or did you upgrade over Tiger with all user accounts
remaining in place on the HD?

There are 3 types of installs:

1. Upgrade Mac OS X (the default upgrade method)*
2. Archive and Install
3. Erase and Install

This page describes what each method does:

Options to Install Leopard
<http://www.entourage.mvps.org/faq_topic/leo_options.html>
Click to expand...

So I'm going to have to delete reload my entire Leopard and all of my files.
There has got to be a better way. I just bought this MBP about a month ago
so it has to have been a clean install. So to correct this issue I'm going
to have to erase my hard drive and reinstall everything.
 
D

Diane Ross

So I'm going to have to delete reload my entire Leopard and all of my files.
There has got to be a better way. I just bought this MBP about a month ago
so it has to have been a clean install. So to correct this issue I'm going
to have to erase my hard drive and reinstall everything.
Click to expand...

My suggestion first mentioned running the standalone updater. This might fix
your problems. Since you had not included any details about your install, I
described what the different installs would do in hopes it would help you
know what to do next.

I suggest downloading the 10.5.1 updater from Apple's site and run it. This
might fix your problem. Even though you have a new MB, it's no guarantee
that things have become corrupted. This is where an "Archive & Install"
would help. If you aren't familiar with an "Archive & Install", it will save
your old system folder and install a new one. This is almost as good as an
"Erase & Install".

10.5.1 Updater:

<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1051update
..html>
 
A

Andre Row

Diane,

Looks like I had to do the clean install option. I made sure I backed up
all of my important items but the calendar and My Day appear to be working
now. Although it appears to have created another problem.

I'll create another post about that though. It has to deal with Microsoft
Sync Services.

Thanks again though.,
 
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