calendar issues with multiple computers

S

scottd

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: intel
Email Client: Exchange

Hello,

I have an Entourage issue that I'm hoping somebody might have seen before. I support about 50 macs at a major hospital and have a user with calender syncing issues with an exchange server. He is running Entourage 2008 on an intel Mac running 10.5.3.

This user has both an imac and a macbook pro. During the day he makes changes to his calendar, but when the macbook pro is opened in the evening, it seems as if the calendar items on the laptop are overwriting the calendar items on the exchange server. Mainly this happens when he deletes an event. I'm assuming since the event is no longer on the exchange server, and still on the laptop, it sees this as a new event and it puts it back on the exchange server when the laptop connects as the laptop is rarely used during the day. This is causing a lot of headaches, so I'm hoping someone here may have seen this issue, any suggestions are welcome!

thanks!
 
W

William Smith

I have an Entourage issue that I'm hoping somebody might have seen
before. I support about 50 macs at a major hospital and have a user
with calender syncing issues with an exchange server. He is running
Entourage 2008 on an intel Mac running 10.5.3.

This user has both an imac and a macbook pro. During the day he makes
changes to his calendar, but when the macbook pro is opened in the
evening, it seems as if the calendar items on the laptop are
overwriting the calendar items on the exchange server. Mainly this
happens when he deletes an event. I'm assuming since the event is no
longer on the exchange server, and still on the laptop, it sees this
as a new event and it puts it back on the exchange server when the
laptop connects as the laptop is rarely used during the day. This is
causing a lot of headaches, so I'm hoping someone here may have seen
this issue, any suggestions are welcome!
Click to expand...

Entourage is the sole decider on what it thinks is "authoritative". By
that I mean it decides (not the server) what it thinks is newer or older
and adds/deletes accordingly.

The MacBook Pro seems to have a problem with thinking it's *always*
authoritative. That's not a setting that a user can define.

I suggest having the using create a new identity on the MacBook Pro by
selecting Entourage menu --> Switch Identity... and entering the
Exchange account settings again. This should correct any synchronization
issues.

Be sure the accounts on both machines are set up identically.

Hope this helps!

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
 
C

Craig Roberts

Hi William / Scott

We don't have users with multiple computers and Entourage, but we our
delegated user's Entourage does show similar behaviour where Entourage
deletes or moves a calendar item back to its previous setting - typically
noticed the next day and not only confusing people, but seriously annoying
them because results in occasion missed meeting.

William, you said: "Entourage is the sole decider on what it thinks is
"authoritative". By that I mean it decides (not the server) what it thinks
is newer or older and adds/deletes accordingly."

How can I troubleshoot why Entourage makes such decisions about newer &
older items? Are there dev tools, command line tools, can I analyse the
contents of the database?

This never happens for user's whose calendars are not delegated.


Regards
Craig.
 
W

William Smith

Craig said:
How can I troubleshoot why Entourage makes such decisions about newer &
older items? Are there dev tools, command line tools, can I analyse the
contents of the database?
Click to expand...

Hi Craig!

I know of no tools or logs for troubleshooting. Since I can't reproduce
the problem on demand I can't tell you what you'd need to find.

Using delegates does seem to be a common problem with Entourage 2008,
however, that's not part of the original poster's problem. If your
problem includes delegates then please begin a new thread.

--

bill

William M. Smith, Microsoft Interop MVP - Mac/Windows
Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://nine.pairlist.net/mailman/listinfo/youtalk>
 
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