Can any Microsoft person tell me if this is a bug?

L

Lando

Is this a bug?

We have Outlook/Exchange 2003 and the users are running in cached mode. When
a user recovers a deleted item from their deleted items folder it does not
show up in their mailbox. If you look at the syncronization settings there
is 1 item now on the server and 0 in the folder. The item does not come down
to the client even if you press F9. If you go into your Outlook web access
the file is there but not on the client. If you take the user out of cached
mode it works every time.

I have narrowed it down to a policy problem. When you set the policy,
Emptytrash 1 (Empty Deleted Items Upon Exiting) the receoverd item is not
downloaded to the client when in cached mode. As soon as you remove this
policy the file appears.

Can anyone shed some light on this on if it is a bug or something else and
if so is there a fix. We do not want to turn off the policy to not empty
trash because our users would NEVER empty it.

Thanks!
 
D

Diane Poremsky [MVP]

I'm not aware of any fixes for it, but if your company has a paid support
plan, you should definitely open an incident.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/
 
N

NTuck

I have the same problem but without the policy, I am running exchange 5.5 as a back end to outlook 2003 (this is temporary). When running in cached mode the recover deleted items do not appear, however as soon as cached mode is turn off they all appear.

As with yourself the syncronisation settings show the items held on the server.

Have you raised a call with microsoft and if so what was their response?

Diane Poremsky said:
I'm not aware of any fixes for it, but if your company has a paid support
plan, you should definitely open an incident.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

Lando said:
Is this a bug?

We have Outlook/Exchange 2003 and the users are running in cached mode.
When
a user recovers a deleted item from their deleted items folder it does not
show up in their mailbox. If you look at the syncronization settings there
is 1 item now on the server and 0 in the folder. The item does not come
down
to the client even if you press F9. If you go into your Outlook web access
the file is there but not on the client. If you take the user out of
cached
mode it works every time.

I have narrowed it down to a policy problem. When you set the policy,
Emptytrash 1 (Empty Deleted Items Upon Exiting) the receoverd item is not
downloaded to the client when in cached mode. As soon as you remove this
policy the file appears.

Can anyone shed some light on this on if it is a bug or something else and
if so is there a fix. We do not want to turn off the policy to not empty
trash because our users would NEVER empty it.

Thanks!
Click to expand...
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