I hate to hijack this thread, but I'm having the same or similar
problem, and the solution might be shared.
When I try to start Entourage (11.2.5) on an 450 G4, it "encounters a
problem".
I have tried deleting all preferences, deleting all files with
'microsoft' or 'entourage' in it's name, re-installing, switching
users, holding down the shift key, de-installing, upgrading to 11.2.6,
downgrading to 11.2.5, repairing permissions, running maintenance tasks
and cleaning caches using Onyx... whew... what else can I do?
Error report follows:
Microsoft Error Reporting log version: 1.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2006-08-10 15:02:07 -0500
Application Name: Microsoft Entourage
Application Version: 11.2.5.060620
Module Name: Microsoft Entourage
Module Version: 11.2.5.060620
Module Offset: 0x00252e90
Extra app info: Reg=English Loc=0x0409
Thread 0 crashed:
# 1 0x022ffe80 in (Microsoft Entourage + 0x00252e90)
# 2 0x022f8548 in (Microsoft Entourage + 0x0024b558)
# 3 0x022f8544 in (Microsoft Entourage + 0x0024b554)
# 4 0x022f3e88 in (Microsoft Entourage + 0x00246e98)
# 5 0x004ed8c8 in (PowerPlantZ + 0x000489d8)
# 6 0x00505e6c in (PowerPlantZ + 0x00060f7c)
# 7 0x011cf6d0 in (Microsoft Framework UI + 0x001614c0)
# 8 0x011cc1f4 in (Microsoft Framework UI + 0x0015dfe4)
# 9 0x0108eae4 in (Microsoft Framework UI + 0x000208d4)
# 10 0x02321344 in (Microsoft Entourage + 0x00274354)
# 11 0x004e58d4 in (PowerPlantZ + 0x000409e4)
# 12 0x00505e94 in (PowerPlantZ + 0x00060fa4)
# 13 0x02211600 in (Microsoft Entourage + 0x00164610)
# 14 0x01109184 in (Microsoft Framework UI + 0x0009af74)
# 15 0x0221123c in (Microsoft Entourage + 0x0016424c)
# 16 0x011095bc in (Microsoft Framework UI + 0x0009b3ac)
# 17 0x011097c4 in (Microsoft Framework UI + 0x0009b5b4)
# 18 0x0221132c in (Microsoft Entourage + 0x0016433c)
# 19 0x004a6c5c in (PowerPlantZ + 0x00001d6c)
# 20 0x02207fc4 in (Microsoft Entourage + 0x0015afd4)
# 21 0x02203bf8 in (Microsoft Entourage + 0x00156c08)
# 22 0x0220503c in (Microsoft Entourage + 0x0015804c)
# 23 0x02202f90 in (Microsoft Entourage + 0x00155fa0)
# 24 0x02203c90 in (Microsoft Entourage + 0x00156ca0)
# 25 0x02203494 in (Microsoft Entourage + 0x001564a4)
# 26 0x022092d8 in (Microsoft Entourage + 0x0015c2e8)
# 27 0x0220cfa4 in (Microsoft Entourage + 0x0015ffb4)
# 28 0x0220b9cc in (Microsoft Entourage + 0x0015e9dc)
# 29 0x0220b048 in (Microsoft Entourage + 0x0015e058)
# 30 0x021fd320 in (Microsoft Entourage + 0x00150330)
# 31 0x020c9c9c in (Microsoft Entourage + 0x0001ccac)
# 32 0x004c0ba0 in (PowerPlantZ + 0x0001bcb0)
# 33 0x01263208 in (Microsoft Framework UI + 0x001f4ff8)
# 34 0x004ad9d4 in (PowerPlantZ + 0x00008ae4)
# 35 0x004bf548 in (PowerPlantZ + 0x0001a658)
# 36 0x020c9158 in (Microsoft Entourage + 0x0001c168)
# 37 0x004bf2bc in (PowerPlantZ + 0x0001a3cc)
# 38 0x020c6278 in (Microsoft Entourage + 0x00019288)
# 39 0x0254d180 in (Microsoft Entourage + 0x004a0190)
PPC Thread State:
srr0: 0x022ffe80 srr1: 0x0200f030 vrsave: 0x00000000
xer: 0x00000006 lr: 0x022f8548 ctr: 0x022ffe50 mq:0x00000000
r0: 0x00000000 r1: 0xbfffdfb0 r2: 0x01578000 r3:0x00000000
r4: 0x00000000 r5: 0x00000000 r6: 0x00000000 r7:0x00000000
r8: 0x0167385c r9: 0x016737d4 r10: 0x016737b8 r11:0x016737ac
r12: 0x0158a3e8 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0xbffffe74 r21: 0xffffffff r22: 0xbffffc20 r23:0x00000000
r24: 0x00000000 r25: 0x003eae50 r26: 0x003eae50 r27:0x00000000
r28: 0x018c7a00 r29: 0x00000000 r30: 0x018c7a00 r31:0x00000000
Thread 1:
# 1 0x90012808 in _clock_sleep_trap + 0x00000008 (libSystem.B.dylib +
0x00012808)
# 2 0x9000d9f8 in _nanosleep + 0x00000078 (libSystem.B.dylib +
0x0000d9f8)
# 3 0x9002da28 in _sleep + 0x00000048 (libSystem.B.dylib +
0x0002da28)
# 4 0x02a3c15c in _MerpUnregisterCFMFragment + 0x00000BAC (ShMem +
0x0006715c)
# 5 0x02a3b628 in _MerpUnregisterCFMFragment + 0x00000078 (ShMem +
0x00066628)
# 6 0x02a3b754 in _MerpUnregisterCFMFragment + 0x000001A4 (ShMem +
0x00066754)
# 7 0x02a3c234 in _MerpUnregisterCFMFragment + 0x00000C84 (ShMem +
0x00067234)
# 8 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)
PPC Thread State:
srr0: 0x90012808 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000004 lr: 0x9000d9f8 ctr: 0x90012800 mq:0x00000000
r0: 0xffffffc2 r1: 0xf0080af0 r2: 0xf0080ac4 r3:0x00000507
r4: 0x00000001 r5: 0x00000001 r6: 0x00000000 r7:0xf0080b30
r8: 0x00000000 r9: 0x00000c64 r10: 0x16ecddd7 r11:0xa000470c
r12: 0x90012800 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19:0x00000000
r20: 0x00000000 r21: 0x00000000 r22: 0x00000000 r23:0x00000000
r24: 0x00000000 r25: 0x00000026 r26: 0x00000098 r27:0x02a4c02c
r28: 0xf0080bb0 r29: 0xa00016e8 r30: 0xf0080ba0 r31:0x9000d990
Thread 2:
# 1 0x900078b8 in _mach_msg_trap + 0x00000008 (libSystem.B.dylib +
0x000078b8)
# 2 0x90007438 in _mach_msg + 0x00000038 (libSystem.B.dylib +
0x00007438)
# 3 0x901c2254 in ___CFRunLoopRun + 0x0000034C (CoreFoundation +
0x00002254)
# 4 0x901c69e0 in _CFRunLoopRunSpecific + 0x00000144 (CoreFoundation
+ 0x000069e0)
# 5 0x96c034b4 in __ZN10HALRunLoop9OwnThreadEPv + 0x00000100
(CoreAudio + 0x000034b4)
# 6 0x96c032e8 in __ZN9CAPThread5EntryEPS_ + 0x0000002C (CoreAudio +
0x000032e8)
# 7 0x9002498c in __pthread_body + 0x00000024 (libSystem.B.dylib +
0x0002498c)
PPC Thread State:
srr0: 0x900078b8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x20000000 lr: 0x90007438 ctr: 0x900078b0 mq:0x00000000
r0: 0xffffffe1 r1: 0xf0101810 r2: 0x00005703 r3:0xf01018d0
r4: 0x03000006 r5: 0x00000000 r6: 0x00000450 r7:0x00005703
r8: 0x00000000 r9: 0x00000000 r10: 0x0000000b r11:0xa0004a78
r12: 0x900078b0 r13: 0x00000000 r14: 0x00000000 r15:0x00000000
r16: 0x00000001 r17: 0x00000000 r18: 0xa01c1f20 r19:0x00000000
r20: 0x00005b07 r21: 0x00000000 r22: 0x05e1f768 r23:0x0374e6a1
r24: 0xf01018d0 r25: 0x00000450 r26: 0x00005703 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x03000006 r31:0x901c1f20
Thread 3:
# 1 0x8fe267e8 in _mach_msg_trap + 0x00000008 (dyld + 0x000267e8)
# 2 0x8fe31ff4 in _mach_msg + 0x00000038 (dyld + 0x00031ff4)
# 3 0x8fe162c8 in _server_loop + 0x00000088 (dyld + 0x000162c8)
# 4 0x8fe160f8 in _start_debug_thread + 0x00000144 (dyld +
0x000160f8)
PPC Thread State:
srr0: 0x8fe267e8 srr1: 0x0000d030 vrsave: 0x00000000
xer: 0x00000000 lr: 0x8fe31ff4 ctr: 0x8fe1a72c mq:0x00000000
r0: 0xffffffe1 r1: 0x06d49cf0 r2: 0x00000000 r3:0x06d49d90
r4: 0x00000002 r5: 0x00000000 r6: 0x00000040 r7:0x0000bd03
r8: 0x00000000 r9: 0x00000000 r10: 0x00000000 r11:0x90c702ac
r12: 0x8fe1a72c r13: 0x00000000 r14: 0x8fe53254 r15:0x8fe507a0
r16: 0x8fe507d0 r17: 0x8fe5079c r18: 0x8fe507a0 r19:0x06d49dd0
r20: 0x8fe507cc r21: 0x8fe5079c r22: 0x8fe507cc r23:0x8fe53254
r24: 0x06d49d90 r25: 0x00000040 r26: 0x0000bd03 r27:0x00000000
r28: 0x00000000 r29: 0x00000000 r30: 0x00000002 r31:0x8fe16254
Loaded modules:
0: Microsoft Entourage (11.2.5.060620 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
1: PowerPlantZ (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
2: MCP RuntimeZ.DLL (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
3: MCPZ.stb (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
4: MCPCoreZ (11.2.5.060523 Reg=English Loc=0x0000):
/Applications/Microsoft Office 2004/Office/Microsoft Component Plugin
5: Microsoft Framework UI (11.2.5.060607 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
6: Microsoft Framework DB (11.2.5.060607 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Office/Microsoft Framework
7: Microsoft Entourage (11.2.5.060620 Reg=English Loc=0x0409):
/Applications/Microsoft Office 2004/Microsoft Entourage
8: ShMem (11.2.4.060425 Reg=English Loc=0x0000):
/Applications/Microsoft Office
2004/Office/ShMem.bundle/Contents/MacOS/ShMem
9: English Spelling (11.00.00.000 Reg=(null) Loc=0x0000):
/Applications/Microsoft Office 2004/Shared Applications/Proofing
Tools/English Spelling
10: AOAHALPlugin (2.5.0 Reg=English Loc=0x0000):
/System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bundle/Contents/MacOS/AOAHALPlugin
11: SoundManagerComponents (3.9.1 Reg=English Loc=0x0000):
/System/Library/Components/SoundManagerComponents.component/Contents/MacOS/SoundManagerComponents
12: iSightAudio (7.0.1 Reg=English Loc=0x0000):
/Library/Audio/Plug-Ins/HAL/iSightAudio.plugin/Contents/MacOS/iSightAudio
13: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
14: libgcc_s.1.dylib: /usr/lib/libgcc_s.1.dylib
15: libz.1.1.3.dylib: /usr/lib/libz.1.1.3.dylib
16: QuickTimeFireWireDV (7.0.1 Reg=en_US Loc=0x0000):
/System/Library/QuickTime/QuickTimeFirewireDV.component/Contents/MacOS/QuickTimeFireWireDV
17: DVComponentGlue:
/System/Library/Frameworks/DVComponentGlue.framework/Versions/A/DVComponentGlue
18: dyld: /usr/lib/dyld
19: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
20: CoreFoundation:
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
21: CarbonCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
22: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
23: OSServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
24: libPSRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPSRIP.A.dylib
25: CommonPanels:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
26: NavigationServices:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
27: ApplicationServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
28: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
29: DesktopServicesPriv:
/System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
30: SecurityHI:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
31: Foundation:
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
32: libGL.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
33: libGLU.dylib:
/System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
34: Carbon:
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
35: SystemConfiguration:
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
36: SpeechRecognition:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
37: OpenGL:
/System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
38: WebServicesCore:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
39: Bom: /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
40: CoreServices:
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
41: DiskArbitration:
/System/Library/PrivateFrameworks/DiskArbitration.framework/Versions/A/DiskArbitration
42: LangAnalysis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
43: Print:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
44: ColorSync:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
45: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
46: QD:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
47: AE:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
48: PrintCore:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
49: OpenScripting:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
50: AudioUnit:
/System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
51: libCGATS.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
52: libCSync.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
53: CarbonSound:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
54: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
55: FindByContent:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
56: LaunchServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
57: Security:
/System/Library/Frameworks/Security.framework/Versions/A/Security
58: CFNetwork:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
59: HIToolbox:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
60: HIServices:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
61: CoreGraphics:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
62: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
63: libcups.2.dylib: /usr/lib/libcups.2.dylib
64: SpeechSynthesis:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
65: Ink:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
66: ImageCapture:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
67: QuartzCore:
/System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
68: Help:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
69: libz.1.dylib: /usr/lib/libz.1.dylib
70: libPDFRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libPDFRIP.A.dylib
71: SearchKit:
/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
72: libRIP.A.dylib:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
73: QuickTime:
/System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
74: libBLAS.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
75: libLAPACK.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
76: libvMisc.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
77: AudioToolbox:
/System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
78: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
79: HTMLRendering:
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
80: libssl.0.9.7.dylib: /usr/lib/libssl.0.9.7.dylib
81: ATS:
/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
82: CoreAudio:
/System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
83: libiconv.2.dylib: /usr/lib/libiconv.2.dylib
84: vecLib:
/System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
85: libbsm.dylib: /usr/lib/libbsm.dylib
86: libvDSP.dylib:
/System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
Operating System Information
Operating System: Mac OS X 10.3.9 (Build 7W98)
CPU: G4 (7400), Number: 1, Speed: 450 MHz
gestaltPhysicalRAMSize err = 0, result = 768 MB
gestaltSystemVersion err = 0, result = 0x1039
Screen: 1280 x 1024, depth = 32, ltbr = 0, 0, 1024, 1280
Microsoft Application Information:
Error Reporting UUID: 136E7C78-28A9-11DB-A34F-000A27B476A2
Time from launch: 0 hours, 0 minutes, 47 seconds
Total errors on this client: 2
Thanks!!!