Can junk mail filter be edited?

D

Dave Minerath

Having recently switched from Thunderbird to Entourage, one of the features
I miss is the ability of Thunderbird to "learn" what is and isn't junk mail.
When messages are manually marked as "junk" or "not junk," does the
Entourage filter learn from these selections? Can it be updated manually?
 
M

Michel Bintener

Hi,

no, Entourage's filters do not learn what's spam and what isn't. The
criteria for spam are built into Entourage and are presumably updated with
each Office update. What you can do, however, is make use of Entourage's
rules to mark messages as junk mail before they hit your inbox. For
instance, you can tell Entourage to automatically mark messages that contain
attached .exe files as junk, and so on. If you need any help with the
configuration of rules, post back and ask.

Hitting the Junk button on Entourage's toolbar marks the message as junk,
moves it to the junk mail folder and removes the sender's email address from
the MRU list (Most Recently Used, aka. the AutoComplete feature when you
type in addresses in a new Entourage message), so from that point of view,
you could say that Entourage has some minimal learning capacities, but as
I've said, you'd better use the built-in junk filter in combination with
rules, safe domains, which can be found under Tools>Junk E-Mail Protection,
and the Mailing List Manager, in case you're subscribed to mailing lists.
One final random piece of information: if you add a contact to your address
book, their messages will never be marked as junk.

Michel
 
F

FarmerBob

Having recently updated to Office 2004 I was grateful to see the more
extensive Junk Mail filters and at a low level took care of most of
what I needed. BUT . . . after the 11.2.3 update and a bit of time,
things are going very wrong. Everything is now Junk Mail, half of my
existing rules no longer work, and all rules created in 11.2.3 don't.
Plus, lockups and latency.

The new services that came with 11.2.3 aren't worth the complications
that this update is causing.

AND . . . I'm completely surprised that Entourage isn't more
sophisticated when it comes to filter adjustment and learning. But then
the Mac has always been a "red-headed stepchild" for Microsoft.
 
F

FarmerBob

New developments. I have turned off the Junk Mail filter and it's still
filtering. And it's taking all the good mail and leaving the junk in
the inbox. Since the 11.2.3 update all "heck" is breaking loose and
unfortunately, MS probably won't address this for quite some time, if
at all.

Now it takes twice as long to read my mail since I have sort through
more so now. If I didn't have, at last count, over 30,000 emails and
this thing so build up, I'd switch to Thunderbird.
 
M

Michel Bintener

Have you already done the traditional Mac OS X spring cleaning, repairing
disk permissions and so on? And in your case, I'd also recommend running the
database utility (hold down Alt (or Option) when launching Entourage) just
to make sure you're not experiencing a mild form of database corruption.
 
F

FarmerBob

Yup. Have done it all. Even many clean installs of the OS and what not
very recently. 10.4.6 just last night. Stumbled on the database
verification and newer maintenance services from getting the corrupt
database message and resulting options panel, which was one good thing.
I had none of these problems prior to the 11.2.3 update. Matter of fact
every thing was all too perfect befor eteh update. It's obvious that
there is a relationship here and I pray that it gets addressed quickly.
 
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