Can not start Entourage

D

donson18

I transfered my data from my MacBook Pro to my new iMac (both have coe
2 dual processors), and all was going well until I tried to use my
Office 2004 Entorage. At first it told me that I was using the same
program as my wife who shares the same network. I assumed that I must
have used her copy to install MS Office in my laptop. So I deleted
all the MS Office from the iMac and installed the other copy of Office
2004 with a different product code. Again everything worked well
until I tried to get my e-mail. Each time I try to start Entourage I
get a message "This identity cannot be opened with this version of
Entourage", I then click the "OK" button and it ends the start-up. I
have looked to see how to bypass this to reinstall the data to get to
my server but it is a no go each time. I tried to rebuild the data
base but it does not do any good.

Anyone have a clue what to do to correct this problem????

Don
 
D

Diane Ross

I transfered my data from my MacBook Pro to my new iMac (both have coe
2 dual processors), and all was going well until I tried to use my
Office 2004 Entorage. At first it told me that I was using the same
program as my wife who shares the same network. I assumed that I must
have used her copy to install MS Office in my laptop. So I deleted
all the MS Office from the iMac and installed the other copy of Office
2004 with a different product code. Again everything worked well
until I tried to get my e-mail. Each time I try to start Entourage I
get a message "This identity cannot be opened with this version of
Entourage", I then click the "OK" button and it ends the start-up. I
have looked to see how to bypass this to reinstall the data to get to
my server but it is a no go each time. I tried to rebuild the data
base but it does not do any good.
Click to expand...

Easy....you didn't update Office after you installed. Get the 11.3.3 update.
Then install the 11.3.4 update.

"This Identity Cannot Be Opened With This Version of Entourage"
This message usually means, for example, that Entourage is at 11.0, but the
saved database was saved in Entourage 11.2. Since there was a database
format change in there, Ent 11.0 cannot open a database saved in Ent 11.2.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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