Cannot Access user data

[MacTard]

Hi,

I support a total of 1 OSX box on my Network.
My user reported that whenever he went into Entourage and clicked on
his "inbox" the application would crash.

I saw this for myself so I started to look at the possible problems.
First I thought to cleanup his database a bit by deleting his deleted
items. I did this and now, when launch Entourage I get the error
"Cannot access user data" and to rebuild the database. I click OK and
then get the error close all Microsoft Office programs and try again.
I also read about the junk filter issues and it is not turned on on
this system.

What am I seeing here? Whats the best next step to take to get
Entourage working while preseving all user settings?
Is this possibly a size issue? he had an awfull lot of emails in
there...over 2000

Any insight into this is greatly appreciated!

Thanks in advance,

MacTard

 

[Barry Wainwright]

Hi,

I support a total of 1 OSX box on my Network.
My user reported that whenever he went into Entourage

Please, please, everyone; try to remember to state what version of OS &
Office you are using. It makes it so much easier to give relevant advice
when we know your environment.

and clicked on
his "inbox" the application would crash.

It is possibly an early sign of mild database corruption.

Hold down the option key when starting Entourage and take the first option
('typical rebuild'). If this doesn¹t resolve the problems, then try an
ŒAdvanced Rebuild¹.

I saw this for myself so I started to look at the possible problems.
First I thought to cleanup his database a bit by deleting his deleted
items. I did this and now, when launch Entourage I get the error
"Cannot access user data" and to rebuild the database. I click OK and
then get the error close all Microsoft Office programs and try again.

What happens when you do? You need to turn off Notifications as well as
quitting Word, Excel and Powerpoint.

Before trying the rebuild again, visit the downloads section of mactopia
<http://www.microsoft.com/mac/> and check that all the office updates have
been applied.

I also read about the junk filter issues and it is not turned on on
this system.

What am I seeing here? Whats the best next step to take to get
Entourage working while preseving all user settings?
Is this possibly a size issue? he had an awfull lot of emails in
there...over 2000

That is not a lot at all - many people here run with hundreds of thousands
of emails. If Office is up to date the size limit on the database is 4Gb -
no way a couple of thousand messages could get anywhere near that.

Any insight into this is greatly appreciated!

HTH!