Cannot download emails

S

Sarah

Hi,

Can anybody help me with this error message please:

Connection to server failed or was dropped. Could not retrieve mail. Error:
3253.

A bit of context: I just moved house and this has been happening since I
reconnected to the internet in the new place. It¹s an intermittent problem,
which is to say retrieving my email didn¹t work the first day, worked once
the second day, worked all day yesterday, and now today isn¹t working at all
again. Sending email has always worked however.

I¹ve phoned the ISP but they won¹t touch it because it¹s an email address
from my work. My work won¹t touch it because I¹m trying to connect from home
and they say everything is working fine and it¹s the ISP¹s fault. (I can
access my email using webmail.)

Any ideas?

Thanks,
Sarah
 
D

Diane Ross

Hi,

Can anybody help me with this error message please:

Connection to server failed or was dropped. Could not retrieve mail. Error:
3253.
Click to expand...

This one is not listed on the Error Page.

A bit of context: I just moved house and this has been happening since I
reconnected to the internet in the new place. It¹s an intermittent problem,
which is to say retrieving my email didn¹t work the first day, worked once the
second day, worked all day yesterday, and now today isn¹t working at all
again. Sending email has always worked however.

I¹ve phoned the ISP but they won¹t touch it because it¹s an email address from
my work. My work won¹t touch it because I¹m trying to connect from home and
they say everything is working fine and it¹s the ISP¹s fault. (I can access my
email using webmail.)
Click to expand...

What do you have as your SMTP? If you are using your work, then I suggest
you use your ISPs SMTP info.

It sounds like it¹s just timing out trying to connect. This might be why
it¹s working sometimes and not others. I know when I moved a couple of years
ago, the new place was much slower. Same server: Comcast. Guess the
equipment or number of people on my node is higher here.


--
Diane Ross, Microsoft Mac MVP
Entourage Help Page
<http://www.entourage.mvps.org/>
One of the top five MS Entourage resources listed on the Entourage Blog.
<http://blogs.msdn.com/entourage/>
 
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