Cannot get entourage to start

[lmoorman]

I get the "Cannot access data" error. Recommends repair. Repair
fails in last step.

I tried to import a month old copy of DB (when entourage was working
perfectly) and it still gives this error.

I cannot even open entourage to create a new identity.

Help!?!?

Thanks!!!

 

[Diane Ross]

I get the "Cannot access data" error. Recommends repair. Repair
fails in last step.

I tried to import a month old copy of DB (when entourage was working
perfectly) and it still gives this error.

You can't import from the same version. You would need to replace the backup
(or move and rename so it doesn't overwrite) in your Identities folder
inside the Microsoft User Data folder.

I cannot even open entourage to create a new identity.

What version of Entourage? What OS are you running?

If you switch to a new User in System Preferences, can you open Entourage
there?

 

[lmoorman]

You can't import from the same version. You would need to replace the backup
(or move and rename so it doesn't overwrite) in your Identities folder
inside the Microsoft User Data folder.




What version of Entourage? What OS are you running?

If you switch to a new User in System Preferences, can you open Entourage
there?

Before I got this, I just tried to reinstall Entourage and start
over. Now the mac is not recognizing the disk and I cannot get it to
eject. From bad to worse...

I am using leapard fully updates. Entourage 2008 fully updated.

thanks for any help.

 

[lmoorman]

Before I got this, I just tried to reinstall Entourage and start
over.  Now the mac is not recognizing the disk and I cannot get it to
eject.  From bad to worse...

I am using leapard fully updates.  Entourage 2008 fully updated.

thanks for any help.

BTW, the main user identity folder is 13GB. But, I have had no issues
at all with it. Weird thing is I had to get my battery replaced today
and after that it did not work. Cannot see how they are related, but
weird timing.

All your help appreciated.

 

[Diane Ross]

Before I got this, I just tried to reinstall Entourage and start
over. Now the mac is not recognizing the disk and I cannot get it to
eject. From bad to worse...

I am using leapard fully updates. Entourage 2008 fully updated.

Sounds like underlying system problems. An Apple combo updater might fix it,
but I'm guessing it will take an "Archive & Install." Last time I had to do
an "Archive & Install" I only had to re-install Microsoft keyboard software.
Let me know what method worked.

Combo updaters will install on the same version as they¹re applying‹no need
to roll back or do a clean install.

Leopard:

Mac OS X 10.5.4 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/support/downloads/macosx1054comboupdate.html>

Archive and Install

1) Insert the Mac OS X Install Disc and double-click the Install Mac OS X
icon.

2) Follow the onscreen instructions. In the pane where you select the
destination disk, select your current Mac OS X disk (in most cases, it will
be the only one available).

3) Click Options. If you want to save your existing files, users, and
network settings, select ³Archive and Install,² and then select ³Preserve
Users and Network Settings.² If you want to erase everything on your
computer and reinstall Mac OS X, select ³Erase and Install.² You can¹t
recover erased data.

4) Click Continue.

5) Click Customize to select which parts of Mac OS X you¹d like to install,
or click Install to perform a basic installation (recommended).


Once the install has finished, your system will be at whatever level the
disk you have is. So if your Install DVD/CD disk is 10.5.0, that's what
version of OS will be on your Mac. You will need to download the appropriate
Combo Updater from Apple's site to restore the system to a higher version.
After you run the combo, allow Software Update to download and install any
additional updates.

 

[Diane Ross]

BTW, the main user identity folder is 13GB. But, I have had no issues
at all with it. Weird thing is I had to get my battery replaced today
and after that it did not work. Cannot see how they are related, but
weird timing.

Sounds like the battery is part of the problem. Timing is just too much of a
coincidence.

You might want to archive some of your data into an archive Identity. This
is easy to do and would not only speed up Entourage, but safeguard the older
data from constant use.

See this page for help archiving your data.

<http://www.entourage.mvps.org/database/archive.html>

 

[lmoorman]

Sounds like the battery is part of the problem. Timing is just too much of a
coincidence.

You might want to archive some of your data into an archive Identity. This
is easy to do and would not only speed up Entourage, but safeguard the older
data from constant use.

See this page for help archiving your data.

<http://www.entourage.mvps.org/database/archive.html>

ok, thanks so much for your help.

here is what i did. i reinstalled entourage. got it to start.
started new identity and hooked up to my exchange account. all
working well.

but, i want to get the mail from the old DB (i had some folders on my
computer)

i changed the name of the identity folder and tried to switch to it.
same error. could not read data. so it must be hosed.

i then switched the name of the backup. i got a different error. it
said could not open with this version of exchange. it could be that i
have not patched this version yet. i will try that. but you also
mentioned that you cannot restore identities easily in the same
version. am i hitting that issue?

thanks

 

[lmoorman]

ok, thanks so much for your help.

here is what i did.  i reinstalled entourage.  got it to start.
started new identity and hooked up to my exchange account.  all
working well.

but, i want to get the mail from the old DB (i had some folders on my
computer)

i changed the name of the identity folder and tried to switch to it.
same error.  could not read data.  so it must be hosed.

i then switched the name of the backup.  i got a different error.  it
said could not open with this version of exchange.  it could be that i
have not patched this version yet.  i will try that.  but you also
mentioned that you cannot restore identities easily in the same
version.  am i hitting that issue?

thanks

BTW, is there any way to get tech support on the phone for entourage?

 

[Diane Ross]

i then switched the name of the backup. i got a different error. it
said could not open with this version of exchange. it could be that i
have not patched this version yet. i will try that.

You need to upgrade Office. There was a database upgrade that requires you
to fully update Entourage in order to open once it's upgraded.

Not restoring, but you cannot _import_ from the same version. As long as you
can get the Identity open it can be salvaged. Sometimes rebuilding will work
if you have an enormous amount of free space on a drive.

BTW, is there any way to get tech support on the phone for entourage?

I can do phone support for a reasonable fee or you can contact Microsoft.

Help and Support
<http://support.microsoft.com/oas/default.aspx?ln=en-us&x=16&y=17&c1=505&pri
d=12194&gprid=526152>

Support for preinstalled
products is available from Microsoft for a fee. Some issues may require more
Advanced support for which there is a charge.
(866) 474-4882

Cost:$49.00 plus applicable taxes per support request during business hours
after all no-charge support is used.
(Note: Advanced support is not covered under this charge.) Major credit
cards accepted.

(866) 474-4882

If you would like to contact me, send me an email:

<http://www.entourage.mvps.org/support_options/email.html>