Cannot insert password to open Entourage

J

Jan Donnithorne

I am on OS 10/4/11 & Entourage 11/4/0. I cannot access my email as Entourage
will not let me insert my Password...when I try I get the never ending
bouncing beach ball. Can anyone help? Thanks in advance.
 
D

Diane Ross

Jan Donnithorne said:
I am on OS 10/4/11 & Entourage 11/4/0. I cannot access my email as Entourage
will not let me insert my Password...when I try I get the never ending
bouncing beach ball. Can anyone help? Thanks in advance.
Click to expand...

You need to determine if the problem is your Identity, your User folder or
the base system files.

See this page for testing steps:

See Troubleshooting basics for more help:

<http://www.entourage.mvps.org/troubleshoot/basics.html>

You might need to download the combo updater from Apple and run it again
rather than using Software Update. Doing so overwrites potentially
problem-causing files. Several users have reported this fixed some odd
problems they were having with Entourage. Combo updaters will install on the
same version as they¹re applying‹no need to roll back or do a clean install.

Tiger:

Mac OS X 10.4.11 Combo Update (PPC)
<http://www.apple.com/support/downloads/macosx10411comboupdateppc.html>

Mac OS X 10.4.11 Combo Update (Intel)

<http://www.apple.com/support/downloads/macosx10411updateintel.html>
 
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